Serviço de cancelamento N.º 1 em Brazil
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Spocket.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancel Spocket: Step-by-Step Guide
What is Spocket
Overview
Spocket is a dropshipping marketplace and app that connects online retailers with suppliers, allowing merchants to add products to their stores and fulfill orders. It integrates with platforms like Shopify and provides product sourcing, order management, and supplier tools.
How it works
Merchants install Spocket, browse supplier products, import listings to their store, and place orders when customers buy. Spocket manages supplier relationships and order details while the merchant handles sales and customer service.
How to cancel Spocket
Cancel via web (recommended)
- Sign in to your Spocket account.
- Go to Settings → Membership.
- Click "Cancel" and enter your password to confirm.
- Cancellation stops future charges but you keep access until the billing period ends.
- See the official cancellation guide: Spocket Help Center - How do I cancel my subscription?
Other important notes
- Uninstalling or deleting the app (Shopify, App Store, Play Store) does NOT cancel your Spocket subscription.
- If you cannot cancel from the dashboard, contact Spocket support for assistance and keep records of the request.
- There is no separate App Store or Google Play cancellation path documented - cancellations must be done via Spocket settings or support.
What happens when you cancel
Access and billing
When you cancel via account settings, Spocket stops future renewals immediately. Your account remains active until the end of the paid billing period.
Data and account
After cancellation you retain access for the remainder of the billing term but the account will not renew automatically. Keep copies of invoices, cancellation confirmations, and any correspondence for your records.
Support and follow-up
If charges continue after cancellation, contact Spocket support with proof of cancellation. If support cannot resolve the issue, you may consider a chargeback or regulatory complaint (see rights section).
Will I get a refund?
Spocket refund policy (basic)
Spocket does not provide refunds - partial or prorated - for unused subscription time, mid-cycle cancellations, or inactive accounts.
Plan-specific rules and product refunds
- Monthly plans: cancel during the initial 7-day free trial to avoid being charged; after the trial, no refunds are issued.
- Annual plans: there is no trial for annual billing and annual payments are strictly non-refundable once processed.
- Product orders: refunds or replacements depend on the supplier's return policy. For damaged or incorrect items, submit a claim with photo evidence within 15 days; suppliers may refund or replace the item. See: Spocket refund policy and returns & refunds for orders.
Spocket plans and pricing
Summary
Below is a concise table of Spocket's common plans and the listed features. Exact EUR/App Store prices for Nigeria are not publicly available and may vary by account or store.
Details
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter | ≈ €??.?? (equivalent of US$39.99) | Monthly | 25 unique products; AliExpress dropshipping; email & chat support |
| Pro | ≈ €??.?? (equivalent of US$59.99 or €??.?? billed annually ≈ US$24/mo) | Monthly or Annual | 250 unique products; 25 premium products; branded invoicing; VIP support |
| Empire | ≈ €??.?? (equivalent of US$99.99 or €??.?? billed annually ≈ US$57/mo) | Monthly or Annual | 10,000 unique & premium products; VIP support; bulk checkout |
| Unicorn | ≈ €??.?? (equivalent of US$299.99 or €??.?? billed annually ≈ US$79/mo) | Monthly or Annual | 25,000 unique & premium products; supplier sourcing; bulk checkout |
Your consumer rights in Nigeria
Rights overview
Under Nigerian consumer protection frameworks, including the Federal Competition and Consumer Protection Act, consumers have rights against unfair or deceptive practices such as unexpected billing and lack of clear cancellation mechanisms.
Actions you can take
- Document charges, cancellation attempts, and communications; this supports disputes and complaints.
- If Spocket's policies or practices appear unfair, you may escalate to the Federal Competition and Consumer Protection Commission (FCCPC).
- You can also seek a chargeback through your bank or payment provider if you were billed improperly or without consent.
Customer experiences
Reported problems
Many users report being charged after uninstalling or after claiming to have cancelled, with refunds often denied due to Spocket's published policy. Complaints include unexpected auto-renewals and difficulty obtaining effective support.
Positive or neutral notes
Some aspects like supplier variety and integration features are commonly cited as useful by merchants. However, verified positive testimonials specific to billing and cancellation are limited in available public reviews.
Documentation checklist
What to save before and after cancelling
- Screenshot of your Spocket Membership page showing cancellation confirmation.
- Copies of invoices and billing statements showing charges and dates.
- Support request emails or chat transcripts with timestamps.
- Order IDs, product photos, and claim evidence for product refund cases (within 15 days).
- Bank/payment provider correspondence if you open a dispute or chargeback.
Useful links to keep
- How to cancel a subscription (Spocket Help)
- Spocket refund policy
- Returns, exchanges and refunds for orders
Common mistakes
Uninstalling without cancelling
Many users assume deleting the app from Shopify or mobile stops billing. It does not - cancellation must be completed in your Spocket account or via support.
Missing proof or waiting too long
Failing to capture a cancellation confirmation, or delaying a dispute, reduces chances of reversing charges. Always save screenshots and timestamps immediately after cancelling.
Assuming App Store/Play Store rules apply
There is no documented alternate cancellation process via App Store or Google Play for Spocket. Relying on those platforms instead of Spocket's settings can lead to unwanted charges.
Comparative recap
Quick comparison of cancellation paths
| Method | Likely outcome | Refund? |
|---|---|---|
| Cancel in Spocket account settings | Stops future charges; access remains until period end; best documented method | No refund for remaining time (policy applies) |
| Uninstall app (Shopify/App Store/Play Store) | App removed but subscription usually still active and billing continues | No - uninstall does not generate refunds |
| Contact Spocket support to cancel | Support can cancel if you cannot; keep written confirmation | No refunds by policy; exceptions limited to supplier order issues |
| Chargeback via bank/payment provider | May recover disputed charges if you show improper billing or lack of consent | Possible - depends on your bank's decision and evidence |
After cancelling
Confirm and monitor
After cancelling, check your email and Spocket Membership page for a cancellation confirmation. Monitor your bank or card for any unexpected post-cancellation charges.
If you are charged after cancelling
- Contact Spocket support immediately and attach your cancellation proof.
- If unresolved, open a dispute with your bank/payment provider and provide documentation.
- Consider filing a complaint with the Federal Competition and Consumer Protection Commission if you believe the billing practice is unfair.
Helpful links: Cancel guide, Refund policy, Returns & refunds for orders.
Address
Corporate address
Spocket, Inc. 555 Burrard St Vancouver, British Columbia V7X 1L4 Canada
Support and submission notes
There is no Nigeria-specific postal address for cancellations; correspondence and account changes are handled via the Spocket dashboard and support channels. Keep all communications documented when you contact support.
FAQ
Aviso importante sobre os limites do serviço
Num espírito de transparência e prevenção, é essencial relembrar os limites inerentes a qualquer serviço de envio desmaterializado, mesmo quando é datado, rastreado e certificado. As garantias incidem sobre o envio e a prova técnica, mas nunca sobre o comportamento, a diligência ou as decisões do destinatário.
Atenção, Postclic não pode:
- garantir que o destinatário receba, abra ou tome conhecimento do seu correio eletrónico.
- garantir que o destinatário trate, aceite ou execute o seu pedido.
- garantir a exatidão ou a integralidade do conteúdo redigido pelo utilizador.
- garantir a validade de um endereço errado ou não atualizado.
- impedir uma contestação do destinatário sobre o alcance jurídico do correio.