Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Streamlabs service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Streamlabs: Easy Method
What is Streamlabs
Overview
Streamlabs is a streaming and creator tools platform used to broadcast, accept tips, manage overlays, and edit recorded content. It offers subscription products such as Streamlabs PRO (viewer subscription), Streamlabs Ultra (paid upgrade with extra features) and a Video Editor subscription.
Core features
Core features include live streaming tools, overlays, multistream, tipping integrations and a browser-based video editor. Subscriptions add extras like multistreaming, premium overlays and enhanced support.
How to cancel Streamlabs
Web cancellation (desktop)
- Sign in at Streamlabs.
- Go to the top-right dropdown → Memberships, or open your Global Accounts / Memberships page.
- Find the subscription (Ultra, PRO, Video Editor) and select the cancel option; follow on-screen confirmation.
- For Video Editor: open Settings → Payment Info → Cancel Subscription and confirm when prompted.
Mobile and platform purchases
- If you purchased on Android, cancel via Google Play Subscriptions in the Google Play app or web store.
- If you purchased on iPhone/iPad, cancel via Apple Settings → Subscriptions on your device or the App Store subscription management.
- Note: mobile-store purchases must be cancelled through the relevant app store; Streamlabs cannot cancel App Store or Google Play charges for you.
What happens when you cancel
Access and renewal
Cancelling stops future automatic renewals but does not immediately remove access. You keep subscription benefits until the paid period ends.
Data and account
Your Streamlabs account and saved settings remain unless you delete the account separately. Cancelling a paid plan does not automatically delete your account or content.
Will I get a refund?
Streamlabs PRO refund policy
- PRO has a 30-day money-back guarantee.
- Automatic refunds are processed if you cancel within 72 hours (3 days) of purchase.
- If more than 72 hours have passed, you may still request a refund by submitting a support ticket to Streamlabs.
Ultra and mobile refund rules
- Ultra refund eligibility: refunds are only considered if requested within 7 days from purchase.
- If you bought via Apple or Google, refunds must be requested through the App Store or Google Play; Streamlabs support cannot directly issue mobile-store refunds.
Streamlabs plans and pricing
Pricing table
| Plan | Period | Price (Naira) | Features |
|---|---|---|---|
| Streamlabs Ultra (mobile, App Store Nigeria) | Monthly | ₦7,900 / ₦14,900 / ₦29,900 / ₦49,900 | Ultra features for mobile app (multistream, overlays, disconnect protection, etc.) |
| Streamlabs Ultra (App Store Nigeria) | Annual | ₦22,900 / ₦79,900 / ₦199,900 / ₦249,900 / ₦299,900 | Ultra features for mobile app, billed yearly |
Notes on pricing
Prices shown are from the Nigerian App Store listing. No EUR-denominated pricing for Nigeria (2024/2025) was located in the available data.
Actual prices visible in your app store may vary by device, promotion or billing region.
Your consumer rights in Nigeria
Summary of rights
Under Nigerian consumer protection rules (Federal Competition and Consumer Protection Act 2018), consumers are entitled to fair contract terms, accurate disclosure and access to refunds or cancellations as advertised by a seller.
How to seek redress
- If Streamlabs does not honour stated refund/cancellation policies, you may file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).
- Other options include Small Claims Court or the National Industrial Court for contractual or consumer disputes.
Customer experiences
Positive reports
Some users report prompt and helpful support, for example receiving a friendly reply the next day that resolved their issue.
Common complaints
- Many users report difficulties with cancellations and refunds, including delayed or absent human replies to refund requests.
- There are reports of unauthorized or unexpected charges after cancelling, and complaints about buggy apps, dropped frames and instability.
- Community posts describe hidden or missing cancellation options and slow support ticket responses.
Documentation checklist
What to gather before contacting support
- Account email and username used with Streamlabs.
- Subscription name (PRO, Ultra, Video Editor) and purchase date.
- Receipt or invoice number and payment method details (card, PayPal, App Store order ID).
- Screenshots showing your subscription page, billing history and any error messages.
- Support ticket numbers or prior correspondence if you already contacted support.
Why this helps
Clear documentation speeds verification and increases the chance of a successful refund or more rapid support response.
Common mistakes
Cancelling in the wrong place
A frequent mistake is cancelling on the Streamlabs website when the purchase was made through Apple or Google. Mobile purchases must be cancelled via the relevant app store.
Expecting automatic refunds beyond policy
Assuming an automatic refund outside stated windows (PRO 72 hours automatic; Ultra refunds within 7 days) can lead to disappointment. Always check the exact refund window and save receipts.
Comparative recap
Summary table
| Plan | How to cancel | Refund window | Notes |
|---|---|---|---|
| Streamlabs PRO | Dashboard → top-right dropdown → Memberships, or Pro Settings on a tipping page | 30-day money-back guarantee; automatic refund if cancelled within 72 hours | After 72 hours, refunds may be requested via support ticket |
| Streamlabs Ultra | Web: Memberships or Global Accounts page; Mobile: cancel via Google Play or Apple settings | Refunds considered if requested within 7 days; mobile refunds via app stores | Benefits remain until subscription end date after cancellation |
| Video Editor | Settings → Payment Info → Cancel Subscription | Depends on purchase terms; cancel via the Video Editor settings to stop renewal | Confirmation screen appears during cancellation |
Quick takeaways
- Cancel web purchases inside Streamlabs; cancel mobile purchases in the App Store or Google Play.
- Keep receipts and subscription details; act within the refund windows for best chances of a refund.
After cancelling
Check your accounts and billing
Verify that auto-renewal is turned off and watch for a final charge or confirmation email. Keep the cancellation confirmation and invoice for your records.
Useful links and next steps
- Streamlabs Support: https://support.streamlabs.com
- If you bought via Apple or Google, open the App Store or Google Play subscription management to request cancellations or refunds.
- If you need consumer help in Nigeria, consider contacting the Federal Competition and Consumer Protection Commission (FCCPC) or seeking Small Claims Court advice.
Address
Official business address (for written requests)
StreamLabs, Inc.
5000 Highlands Pkwy SE, STE 270, Smyrna, GA 30082, USA
How to send a written cancellation or complaint
Include your account email, subscription name, purchase date, and transaction or receipt number. Send via recorded postal service and retain proof of postage.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.