Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Surfshark service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Surfshark: Easy Method
What is Surfshark
Overview
Surfshark is a commercial virtual private network (VPN) service that encrypts your internet traffic and masks your IP address to improve privacy, security and access to geo-restricted content.
Main functions
It offers apps for major platforms, customer support, and subscription billing through Surfshark’s website and third-party stores (Google Play, Apple App Store, Amazon Appstore).
Subscriptions include automatic renewal unless you cancel the auto-renewal setting or the subscription via the store used at purchase.
How to cancel Surfshark
If you bought on Surfshark’s website
- Sign in to your account at surfshark.com.
- Go to Subscription → Payments and disable auto-renewal, or contact support via live chat or email for assistance.
If you bought via a mobile or app store
- Google Play: Open Google Play → Payments & subscriptions → Subscriptions → Surfshark → Cancel subscription.
- Apple App Store: On iOS go to Settings → Apple ID → Subscriptions → Surfshark → Cancel, or use the Mac App Store under Account → Subscriptions.
- Amazon Appstore: Manage via Amazon → Memberships & Subscriptions on Amazon’s website to cancel.
Contact support for help
- Use Surfshark live chat or email if you cannot cancel in-app or need confirmation. For website support see how to cancel auto-renewal.
- If you prefer instructions, ask support to confirm the cancellation and request a written confirmation or ticket number.
What happens when you cancel
Access after cancellation
Cancelling auto-renewal stops future charges but does not immediately cut off service.
You will retain access until the end of the current paid billing period.
Renewal and billing
Auto-renewal cancellation prevents the next scheduled payment. It does not revert past charges.
Recurring payments already taken are generally non-refundable under Surfshark’s terms unless exceptions apply.
Data and account status
Your account and settings typically remain active until the subscription expires; you can sign in to export receipts or copy settings before loss of access.
If an account is blocked for Terms of Service violations, refund rights may be affected.
Will I get a refund?
General refund policy
Surfshark offers a 30-day money-back guarantee on initial purchases made directly through their website.
Recurring renewals are non-refundable under normal terms.
App store and platform exceptions
- Apple App Store and Amazon Appstore purchases: refunds must be requested from Apple or Amazon; Surfshark cannot issue those refunds directly.
- Google Play: you can request a refund via Surfshark support, or directly through Google Play if within 48 hours of purchase.
Exceptional or pro-rata refunds
In rare cases Surfshark may issue a pro‑rata refund beyond 30 days if the service was unavailable or unusable and you made reasonable attempts to contact support.
Always provide evidence (dates, screenshots, support tickets) when requesting an exception.
Surfshark plans and pricing
Price overview
Below are general EUR retail estimates for common plans. Final amounts may vary by currency, exchange rate, VAT, platform fees or promotions.
Notes on country pricing
These are not Nigeria-specific displayed prices; Surfshark commonly charges in USD/EUR/GBP regardless of local display currency.
Check your checkout page for the exact amount to be charged.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑month | €12.95 | Monthly | Basic VPN (Starter) |
| 6‑month | €77.70 total (~€12.95/month) | 6-Month | Basic VPN (Starter) |
| 1‑year | €61.20 total (~€5.10/month) | Annual | Basic VPN (Starter) |
| 2‑year | €59.76 total (~€2.49/month) | 24-Month | Basic VPN (Starter) |
Your consumer rights in Nigeria
Refund entitlement under Surfshark terms
Under Surfshark’s Terms, Nigerian consumers who buy directly from Surfshark’s website have a 30-day money-back guarantee on initial purchases.
Recurring renewals are explicitly non-refundable by Surfshark.
Purchases via stores or resellers
- If you purchased via Apple, Google or Amazon, refund eligibility and procedures follow those platforms’ policies, not Surfshark’s.
- Contact the relevant store (Apple, Google, Amazon) for refund requests on purchases made through them.
Cooling-off and statutory rights
Surfshark’s published guarantee is 30 days; there is no separate 14-day cooling-off right under their policy for digital access purchases.
If you need a refund, act within the 30-day window and keep proof of purchase and communication with support.
Customer experiences
Positive experiences
Many users praise Surfshark for helpful and professional customer support, stable connections, and ease of use.
Trustpilot reviews and Reddit posts report fast support responses and straightforward cancellations for some customers.
Negative experiences
Complaints include unexpected auto-renewals at higher rates and difficulties obtaining refunds outside the guarantee window.
Some users report account blocks citing Terms of Service violations, which have affected refund rights in certain cases.
Balanced takeaway
Overall, support quality and outcomes vary: many users have smooth interactions, but a significant minority report problems with renewals, refunds, or service performance.
Document your purchase and communications to improve the chances of a satisfactory resolution.
Documentation checklist
What to gather before contacting support
- Account email and Surfshark order ID or transaction ID.
- Receipt or payment confirmation (screenshot or PDF).
- Date of purchase and the billing method used (website, Google Play, Apple, Amazon).
Evidence for refunds or disputes
- Screenshots of billing statements showing the charge.
- Error messages, speed tests, or screenshots showing the service was unusable (if applicable).
- Copies of previous support tickets or chat transcripts.
Common mistakes
Not checking where you purchased
A frequent error is assuming Surfshark can refund purchases made through app stores; Apple and Amazon refunds must be handled directly through those platforms.
Always confirm whether you bought directly from Surfshark or via a third party before requesting a refund.
Missing the 30-day window
Another common mistake is waiting past the 30-day money-back period for website purchases and expecting a routine refund.
Act promptly within the guarantee period and keep documentation to support your claim.
Poor documentation
Users sometimes fail to save order IDs, receipts or chat transcripts, which weakens refund or dispute claims.
Collect and attach all relevant evidence when contacting support to avoid delays or denials.
Comparative recap
Quick comparison
The table below summarizes cancellation routes, refund windows, and who issues refunds for each purchase method.
How they differ
Keep this at-hand when deciding where to request a refund or how to cancel to avoid unnecessary steps.
| Purchase method | How to cancel | Refund window | Who issues refund | Notes |
|---|---|---|---|---|
| Surfshark website | Account → Subscription → Payments or contact Surfshark support | 30 days for initial purchase | Surfshark | Recurring renewals generally non-refundable |
| Google Play | Google Play → Subscriptions → Surfshark → Cancel | 48 hours via Google Play; contact Surfshark support for requests | Google or Surfshark (depends on timing) | Request via Google Play within 48 hours for fastest result |
| Apple App Store | iOS Settings or Mac App Store → Subscriptions → Cancel | Subject to Apple’s policy | Apple | Contact Apple Support for refunds |
| Amazon Appstore | Amazon → Memberships & Subscriptions → Cancel | Subject to Amazon’s policy | Amazon | Surfshark cannot directly refund Amazon purchases |
After cancelling
Confirm cancellation and keep proof
Ask for a confirmation email or screenshot after you cancel to keep a record of the action and date.
Store receipts and any support ticket numbers in case you need to dispute a future renewal.
Where to get help and more information
- How to cancel auto-renewal: support.surfshark.com
- Refund policy details: support.surfshark.com - refund policy
- General cancellation guide: surfshark.com blog
Address
Registered correspondence address
Surfshark B.V. Kabelweg 57, 1014BA Amsterdam, the Netherlands.
Local Nigeria address
No Nigeria‑specific postal address is listed in Surfshark’s publicly available terms; use the contact methods above for account, billing, and refund requests.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.