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Cancel TEMPORAL
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I hereby notify you of my decision to terminate the contract relating to the Temporal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Temporal: Complete Guide
What is Temporal
Overview
Temporal is a cloud platform and workflow orchestration service used to build, run and scale long‑running application workflows. It includes a managed "Temporal Cloud" offering and related products referenced as Temporall (workplace analytics) in some pricing materials.
Key purpose
Temporal lets teams automate background jobs, retries and complex business logic reliably across distributed systems. This guide focuses on how to cancel paid accounts and subscriptions in Nigeria.
How to cancel Temporal
Self‑signup accounts (immediate cancellation)
- Sign in as the account owner to the Temporal console.
- Go to Billing → Plans and choose the delete or cancel option.
- The account will immediately stop billing and will be scheduled for deletion within 72 hours.
- See official guidance: Temporal billing docs.
Enterprise / sales‑provisioned accounts
- If the account was provisioned via Temporal's sales team, submit a support ticket requesting cancellation.
- Enterprise-managed cancellations require Temporal support intervention and may follow contract terms.
- Reference: Temporal billing docs.
App store or mobile subscriptions
- Deleting a mobile app does not cancel an App Store or Play Store subscription.
- Cancel such subscriptions through your Apple or Google account if the subscription originated there.
- See example terms: iOS subscription terms.
What happens when you cancel
Billing and subscription end
For self‑signup accounts, billing stops immediately and the account is scheduled for deletion within 72 hours.
For enterprise accounts, billing and termination timing will depend on the contract and any support‑ticket processing time.
Access and service availability
Access to the console and managed services may be revoked at cancellation or at the end of any paid period as specified by your plan or contract.
Confirm whether workflows or hosted data remain accessible during any winding‑down period.
Data retention and deletion
Data retention policies depend on the offering and contract; deletion is typically scheduled after cancellation but verify specific retention timelines with Temporal support.
If you need data export, request it before the account is deleted.
Will I get a refund?
General refund policy
Temporal’s terms generally state that fees are non‑refundable and payment obligations are non‑cancelable, except where specifically provided in the contract.
There is no blanket statutory 14‑day refund right mentioned in Temporal’s public terms.
Exceptions and limited cases
- Unused prepaid fees may be refundable only in limited cases, for example if cancellation results from Temporal’s uncured material breach.
- Refunds and exceptions are contract‑specific for enterprise customers and require review by Temporal support or legal teams.
- See the terms: Temporal terms.
Temporal plans and pricing
Pricing overview
Pricing information combines offerings from Temporall (workplace analytics) and Temporal Cloud.
Exact EUR pricing is available only for the Temporall platform; Temporal Cloud pricing is presented in USD.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic (Temporall) | €1.16 | Monthly | Single Workplace tool integration, dashboards & reporting, Advanced data segmentation, 1 month historical data, 12 month license |
| Professional (Temporall) | €1.41 | Monthly | Multi‑cloud integrations, dashboards & reporting, AI‑Assistant dashboards, ONA, 1 month historical data, 12 month license |
| Enterprise (Temporall) | €POA | Monthly | Professional Services, Premium Support, Dedicated outcomes manager, Extended historical data |
| Essentials (Temporal Cloud) | Not available in EUR | Monthly | 1M Actions, 1GB Active, 40GB Retained storage, basic support |
| Business (Temporal Cloud) | Not available in EUR | Monthly | 2.5M Actions, 2.5GB Active, 100GB Retained storage, SAML, SCIM add‑on |
Your consumer rights in Nigeria
Contractual vs statutory rights
Temporal’s published terms limit refunds and set narrow cancellation rights; these are contractual positions rather than statements of Nigerian law.
If Nigerian consumer protection law provides broader rights (for example, cooling‑off or refunds for digital services), those statutory rights may override contractual terms.
Practical steps for Nigerian consumers
- Keep copies of transaction receipts, subscription confirmations and any contract terms.
- If you believe your statutory consumer rights were breached, raise the issue with Temporal support first and keep evidence of your communications.
- Seek advice from local consumer protection agencies or legal counsel if needed.
Customer experiences
Positive feedback
No Nigeria‑specific user reviews were located on Trustpilot or ProductReview Nigeria for the Temporal scheduling app.
Some users praise Temporal for reliability and orchestration features in broader industry reviews (not Nigeria‑specific).
Negative feedback
Some community reports describe difficulty stopping recurring billing even after account deletion, indicating potential practical gaps in cancellation flows.
Example community discussion: community.temporal.io thread.
Documentation checklist
Before you cancel
- Account owner login credentials and proof of ownership.
- Subscription ID, invoice numbers and payment method details.
- Any contract or purchase order if the account was sales‑provisioned.
When you contact support
- Clear statement of the cancellation request and desired effective date.
- Screenshots or links showing the account and billing status.
- Export requests for data you must retain before deletion.
Common mistakes
Assuming deletion equals cancellation
Many customers mistakenly assume deleting an app or uninstalling it cancels the paid subscription. Mobile store subscriptions must be cancelled in the App Store/Play Store where purchased.
Not verifying account ownership
Attempting cancellation without the account owner’s credentials can delay or block termination. Ensure the account owner completes the Billing → Plans deletion or that the owner submits the support ticket.
Comparative recap
Quick comparison
The table below compares the general cancellation and refund expectations for Temporall (workplace analytics) versus Temporal Cloud.
Comparison table
| Product | Cancellation method | Refund likelihood | Notes |
|---|---|---|---|
| Temporall (Basic/Professional/Enterprise) | Billing → Plans (self‑signup) or support ticket (enterprise) | Low (fees generally non‑refundable; exceptions possible) | EUR pricing available for Temporall; enterprise terms may vary by contract |
| Temporal Cloud (Essentials/Business) | Billing → Plans (self‑signup) or support ticket for sales‑provisioned accounts | Low (refunds only in limited contractual breaches) | Pricing typically presented in USD; verify billing currency for Nigeria |
After cancelling
What to confirm immediately
Confirm the cancellation confirmation email, the expected deletion date and whether billing has stopped.
Request any required data exports before the scheduled deletion.
Helpful links and contacts
Address
Legal / postal address
SHOP3, ALINETIMBERSHEDAIRPORTROAD, ABUJA, FCT, ABUJA, FCT STATE
Notes about correspondence
Use this address for formal postal or contractual correspondence that requires a physical address in Nigeria.
For support requests and cancellation, use the console support channels or Temporal's official support/contact pages first.