Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Todoist service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Todoist: Complete Guide
What is Todoist
Overview
Todoist is a cross-platform task and project management app that helps individuals and teams organise tasks, set deadlines, and collaborate.
Key uses
Users rely on Todoist for to-do lists, recurring tasks, project boards, calendar views and integrations with other tools.
How to cancel Todoist
Cancel via Web (direct billing)
- Log in at todoist.com.
- Click your avatar → Settings → Subscription → “Cancel plan”.
- Confirm cancellation. You keep Pro access until the end of the billing cycle, then you revert to Free.
Cancel via App Store or Google Play
- iOS/macOS: Apple manages subscriptions. Cancel in the App Store or in Apple ID Subscriptions. Todoist cannot cancel App Store subscriptions for you.
- Android: Open Google Play → Payments & subscriptions → Todoist → Cancel. Uninstalling the app does not cancel the subscription.
What happens when you cancel
Access and features
If you cancel a Pro or Business subscription billed directly, you retain paid features until the end of the current billing period.
After the billing period ends your account reverts to the Free plan and paid features are removed.
Data and account state
Your tasks, projects and account data remain in your Todoist account after cancellation, but some features (e.g., reminders, labels, higher limits) will no longer be available on Free.
Consider exporting or backing up important projects before losing paid features to avoid functional limitations.
Will I get a refund?
General refund policy
Monthly Pro subscriptions are generally non-refundable upon cancellation unless local law requires otherwise.
Yearly and Business refunds - platform differences
- Yearly Pro: Eligible for a full refund if cancelled within 30 days of purchase or renewal. For web purchases, cancel then contact Todoist with receipt/order ID; refunds typically take 3 - 10 business days.
- Google Play: Cancel then contact Todoist to request a refund for eligible yearly purchases.
- App Store: Apple handles App Store refunds - you must request the refund from Apple directly; Todoist cannot process App Store refunds.
- Yearly Business: If cancelled within 30 days, contact Todoist with receipt/order ID to request a refund; otherwise remaining credit is typically non-refundable.
Todoist plans and pricing
Direct billing (global EUR pricing)
| Plan | Price | Period | Notes |
|---|---|---|---|
| Pro | €7.00 | Monthly | Standard Pro plan via direct billing |
| Pro | €60.00 | Annual | Standard Pro plan via direct billing |
| Business | €10.00 | Monthly per user | Standard Business plan via direct billing |
| Business | €96.00 | Annual per user | Standard Business plan via direct billing |
App Store pricing in Nigeria
| Plan | Price | Period | Notes |
|---|---|---|---|
| Pro (iOS App Store Nigeria) | ₦9,900.00 | Monthly | App Store pricing in NGN |
| Pro (iOS App Store Nigeria) | ₦99,900.00 | Yearly | App Store pricing in NGN |
Your consumer rights in Nigeria
Local legal context
Nigerian consumer protection laws (for example, provisions under the Consumer Protection Council Act and related regulations) may give rights to remedies for defective services or unfair terms.
Practical steps if you have a dispute
- First contact Todoist support with full details and receipts.
- If unresolved, consider raising the issue with local consumer protection bodies or seeking legal advice based on Nigerian law.
- Note: Todoist’s published policies do not explicitly reference Nigerian law; platform-level refund / subscription rules still apply.
Customer experiences
Positive feedback
- Users praise Todoist’s intuitive interface, cross-platform sync, integrations and variety of views (list, board, calendar).
- Many verified reviews highlight ease of use, strong customer service and effective collaboration tools.
Negative feedback
- Complaints include limited free-plan features, perceived high pricing, inconsistent notifications and occasional syncing issues.
- Some reviewers on public sites reported difficulties with refunds, newsletter unsubscriptions, or cancelling subscriptions in certain cases.
Documentation checklist
Before contacting support
- Account email and username used for Todoist.
- Receipt or order ID (from Todoist, Google Play, or App Store).
- Subscription start/renewal date and billing method used.
Screenshots and confirmation
- Screenshot of your subscription in Settings or in the App Store/Google Play subscriptions screen.
- Screenshot of any error messages or failed cancellations.
- Keep confirmation emails and cancellation receipts from Todoist or the platform.
Common mistakes
Uninstalling the app instead of cancelling
Uninstalling Todoist does not cancel a subscription charged through App Store or Google Play. You must cancel in the platform subscription settings.
Assuming an automatic refund or incorrect contact point
Users sometimes expect an automatic refund after cancellation; monthly plans are generally non-refundable. For App Store purchases, refunds must be requested from Apple, not Todoist.
Comparative recap
Cancellation methods compared
| Method | Ease of cancellation | Refund chance | Who handles refunds |
|---|---|---|---|
| Direct billing (web) | Easy via account Settings → Subscription → Cancel | Yearly: full refund if within 30 days; Monthly: generally no | Todoist handles web refunds |
| Google Play (Android) | Cancel in Google Play subscriptions | Yearly: possible if contacted; Monthly: generally no | Todoist processes requests for Google Play refunds, or Google may handle |
| App Store (iOS/macOS) | Cancel in App Store / Apple ID subscriptions | Refunds handled by Apple; eligibility varies | Apple (Todoist cannot issue App Store refunds) |
After cancelling
Export and backup
Before paid features expire, export important projects or back up task lists to avoid functional loss from feature limits.
Useful links and support
- How to cancel a Todoist subscription
- How to request a refund from Todoist
- For App Store refunds, contact Apple via your Apple ID purchase history or Apple Support.
- For Google Play refunds, start via Google Play Help and contact Todoist if needed.
Address
Registered office
Doist Inc. Carrer de Bailén, 73 08009 Barcelona Spain
Contact note
Use in-app support or the Todoist help centre for account-specific requests. Postal contact may not speed up subscription or refund actions compared with the support channels listed above.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.