Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Trend Micro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Trend Micro: Easy Method
What is Trend Micro
Overview
Trend Micro is a cybersecurity company that offers consumer antivirus and mobile security products sold through its website, app stores, and retail partners.
Products provide malware protection, web security, and privacy features for PCs, Macs, and mobile devices.
Primary functions
Trend Micro products protect devices from viruses, ransomware, phishing and malicious websites using real-time scanning and web filtering.
Subscriptions include premium features that require an active license or subscription to remain enabled.
How to cancel Trend Micro
If you purchased via App Store (iOS)
- Open your Apple ID settings on the iPhone/iPad or visit your Apple subscriptions page.
- Turn off auto‑renewal to stop future charges; Apple does not allow cancelling the current active period.
- Disable auto‑renew at least 24 hours before the end of the billing period to prevent renewal.
If you purchased via Google Play
- Open Google Play → Payments & subscriptions → Order history to locate the purchase.
- Use Google Play's "Report a problem" form to request refunds; cancellation steps are managed via Google Play support.
- If unsure, contact Google Play support for help cancelling or disputing charges.
If you purchased on Trend Micro website or retail
- Sign in to your Trend Micro account portal to turn off auto‑renew or manage subscriptions.
- Use Trend Micro’s online refund/cancellation request page to submit a cancellation or refund within the guarantee period.
- For retail purchases, follow the refund request process on Trend Micro’s site if the store cannot process an auto‑renew refund.
What happens when you cancel
Access and features
If auto‑renew is turned off, premium features typically remain active until the paid period ends.
For App Store purchases you cannot cancel the current paid period; features continue until the period expires.
Renewal and billing
Canceling prevents future automatic renewals; billing should stop at the next renewal date once cancellation is effective.
Unauthorized or repeated charges should be raised with the store or Trend Micro support promptly.
Data and account
Your Trend Micro account and settings usually remain available after cancellation for reactivation or data retrieval.
Removal of app data or account deletion may require separate steps in the product settings or account portal.
Will I get a refund?
General refund policy
Trend Micro online and retail purchases are covered by a 30‑day money‑back guarantee for most products purchased online or from authorised stores.
If you request a refund within 30 days and your request is approved, a full refund is generally available (shipping costs may be excluded).
In‑app store and exceptions
- In‑app purchases (Apple App Store, Google Play, Microsoft Store) require refunds through the respective store portals; eligibility follows store policies.
- Not all cancellations yield refunds; refunds depend on timing, purchase channel, and the store’s rules.
- For auto‑renewed retail subscriptions, Trend Micro’s refund request page is the route for requesting a refund.
Processing time
Once a refund request is approved for online purchases, funds are typically processed and appear in your bank, card, or PayPal account within 5 - 7 business days.
Store refunds may follow different processing timelines set by Apple, Google, or Microsoft.
Trend Micro plans and pricing
Plans
| Plan | Price (approx. EUR) | Period | Features |
|---|---|---|---|
| Mobile Security - Monthly subscription | €1.08 (approx.) | Monthly | Full premium features for one month |
| Mobile Security - Yearly subscription | €4.32 (approx.) | Annual | Full premium features for one year |
Notes
Prices above are approximate euro equivalents based on App Store NGN listings and a mid‑2025 exchange estimate.
Actual local prices may vary by store, promotions, or exchange rates; check your app store or Trend Micro account for exact charges.
Your consumer rights in Nigeria
Governing law
Consumer rights in Nigeria are governed by the Federal Competition and Consumer Protection Act (2018), which requires fair treatment and clear contract terms.
Consumers are generally entitled to remedies for defective or misrepresented products, and to clear cancellation terms.
How this applies to Trend Micro
Trend Micro’s 30‑day money‑back guarantees for online and retail purchases align with expectations under Nigerian consumer law.
Difficulty cancelling auto‑renewals or unresponsive support could infringe on the expectation of fair and accessible cancellation under local rules.
Customer experiences
Positive feedback
Many users report that the product effectively protects devices and that long‑term users are satisfied with protection features.
Where support and processes work smoothly, users appreciate the security feature set and detection rates.
Common complaints
- Customers report difficulties cancelling online: website errors, failing forms, and unhelpful bots.
- Some users report repeated or unauthorized charges after attempted cancellations and slow or poor customer service responses.
- Other issues include activation problems (expired codes) and occasional performance or uninstall failures.
Documentation checklist
What to prepare
- Order number or subscription ID from your receipt or account email.
- Proof of purchase: store receipt, bank statement entry, or app store order email.
- Screenshots of subscription status, error messages, and any unsuccessful cancellation attempts.
Where to submit
- Trend Micro online refund/cancellation request page (use Trend Micro account portal to start).
- Apple: Report a Problem (Apple) for App Store purchases.
- Google: use Google Play’s "Report a problem" form via Google Play Help: Google Play refund & returns.
Common mistakes
Timing errors
Many users forget to turn off auto‑renewal at least 24 hours before the period ends (iOS requirement) and therefore get charged for another period.
Requesting a refund after the 30‑day guarantee without exceptional justification often leads to denial.
Wrong channel or missing evidence
Asking Trend Micro for a refund when the purchase was made through Apple or Google can delay resolution; stores control in‑app refunds.
Failing to keep receipts, order emails, or screenshots makes it harder to prove purchase and slows support responses.
Comparative recap
At a glance
| Purchase channel | Cancellation method | Refund route | Notes |
|---|---|---|---|
| Web / Trend Micro site | Trend Micro account portal and online refund request page | Trend Micro refund process | 30‑day money‑back guarantee; refunds processed 5 - 7 business days after approval |
| App Store (iOS) | Manage via Apple ID subscriptions; disable auto‑renew in Apple settings | Request refunds through Apple’s Report a Problem | Cannot cancel current active period; disable auto‑renew ≥24 hours before end |
| Google Play | Manage via Google Play subscriptions; contact Google Play support | Use Google Play "Report a problem" form | Cancellation/refund handled by Google Play; follow their policies |
| Retail | Return to authorised store or use Trend Micro refund request for auto‑renewed items | Retail store policy or Trend Micro refund page for auto‑renew issues | 30‑day money‑back guarantee for authorised retail purchases |
How to act
Identify where you bought the product first; follow the specific channel steps for cancellation and refund requests.
Keep documentation and submit requests promptly within the 30‑day window or as required by the app store.
After cancelling
Next steps
- Keep cancellation and refund confirmation emails or screenshots until charges have cleared.
- Check bank/card statements for refunded amounts and contact your payment provider if refunds are delayed.
- Consider installing a free or alternate security solution if you no longer have active protection.
Useful links
- Trend Micro main site
- Trend Micro Help Center
- Apple: Report a Problem
- Google Play: Refund & returns
- Microsoft Store: Request a refund
Address
Listed local address
The only Nigeria‑related listing located: The Polytechnic, Ibadan., Ibadan South West, Oyo, Nigeria.
This listing appears to be a local directory entry and is not confirmed as an official Trend Micro office address.
Note about official address
No verified official Trend Micro postal address for cancellation in Nigeria was found; use online support channels or the relevant app store for purchases made through those stores.
If you need a physical contact, contact Trend Micro support via their Help Center or consult the authorised retailer where you bought the product.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.