Cancel Turbo VPN: Step-by-Step Guide

What is Turbovpn

Service overview

Turbovpn is a consumer VPN service offering free and paid (premium) access to encrypted internet connections across multiple platforms.

The app aims to provide one-tap connections, server switching and privacy features on Android, iOS and desktop clients.

How it is sold

Turbovpn subscriptions are sold through platform stores (Google Play, App Store) and directly via Turbo VPN’s website or partner resellers.

Billing and cancellation rules depend on the platform used to subscribe, not only on Turbo VPN’s website policies.

How to cancel Turbovpn

Cancel on Google Play (Android)

• Open Google Play Store on your Android device.
• Tap Menu → Subscriptions → Select Turbo VPN → Tap "Cancel subscription".
• Note: Uninstalling the app will NOT cancel the subscription.

Cancel on App Store (iOS)

• Open iPhone Settings → Tap your name → Subscriptions → Select Turbo VPN → Tap "Cancel Subscription".
• Note: Uninstalling the app or deleting your account does NOT cancel the subscription.

Cancel via Turbo VPN website or direct purchases

• Contact Customer Support by live chat or send an in-app feedback message to request cancellation.
• Provide purchase details and ask support to confirm cancellation in writing.

What happens when you cancel

Access and service

After cancellation, you typically keep premium access until the end of the already-paid billing period.

Once the paid period ends, premium features are removed and the account reverts to the free tier (if available).

Automatic renewal and billing

Cancellation stops future automatic renewals but does not usually reverse past charges made for completed billing periods.

If you subscribed through a store, that store controls future billing and will stop renewals once you cancel there.

Data and account retention

Turbo VPN may retain account and transaction records per its privacy policy even after cancellation.

For details about logs, retention and account deletion, consult the Turbo VPN Help Center or privacy policy via the support site.

Will I get a refund?

Google Play subscriptions

• Subscriptions purchased via Google Play generally cannot be refunded through Turbo VPN.
• Turbo VPN may at its sole discretion issue a pro‑rata refund if the service was unusable and troubleshooting failed.

Website and other purchases

• For subscriptions bought via Turbo VPN’s website, contact support (live chat/in-app) to request a refund; outcomes are discretionary.
• No explicit 14-day cooling-off period or general money-back guarantee is advertised in Turbo VPN’s Help Center.

What to expect

Refunds are not guaranteed and depend on where you paid and the developer’s assessment of the issue.

Keep receipts and evidence of service issues to support any refund request; provide these when contacting support.

Turbovpn plans and pricing

Overview of plans

Below are example premium plans and rates listed via Codashop Nigeria and converted to EUR for reference.

Actual NGN prices on Codashop Nigeria may vary and will be charged in local currency.

Price conversion note

Prices below reflect Codashop Nigeria listed NGN rates converted to EUR at ~€0.00059 per NGN (October 2025 mid-market rate).

Your consumer rights in Nigeria

Local legal context

Nigeria does not have an EU-style 14-day cooling-off period specifically for digital services similar to EU consumer law.

Consumer protection relies on general principles of fairness under Nigerian law rather than explicit digital-service refund rules.

How this affects Turbovpn subscriptions

Turbo VPN’s published policies do not reference statutory Nigerian cooling-off rights; applicable rules are those of the payment platform or developer policy.

If you believe a charge is unfair, contact your bank or payment provider and Turbo VPN support with documentation.

Customer experiences

Positive feedback

Many users report Turbo VPN is very easy to use with one-tap connections and a simple interface.

Some users have noted fast speeds and consistent connections on Android and Windows in their experience.

Negative feedback

Common complaints include reports of undelivered refunds, unexpected repeat charges after cancellation, and cancelled subscriptions still being billed.

There are numerous mentions of slow performance, connection instability and malware concerns with the free tier in public reviews.

Sources and reliability

Feedback summarized from Trustpilot, Reddit examples and aggregated review summaries (e.g., Acciyo) shows mixed experiences.

Individual outcomes vary by platform, device and how support requests are handled.

Documentation checklist

What to prepare before contacting support

• Order receipt or transaction ID from Google Play, App Store or Codashop.
• Account email used to subscribe and the device type (Android/iOS/web).
• Dates of purchase, screenshots of charges and subscription status.
• Any chat transcripts, support ticket numbers and error logs/screenshots showing service problems.

How to present your request

• Clearly state platform used, desired action (cancel/refund) and the reason with supporting evidence.
• Keep copies of all replies and dates of communication for follow-up or payment disputes.

Common mistakes

Assuming uninstall equals cancellation

Many users uninstall the app expecting billing to stop. Uninstalling does not cancel subscriptions charged by Google Play or the App Store.

Always cancel inside the store subscription settings where the charge originated.

Not checking which platform charged you

Some people contact Turbo VPN support while their purchase was handled by Google Play or Apple; stores often require refunds or cancellations be handled through their systems.

Check your payment receipt to identify the merchant (Google Play, Apple, Codashop or Turbo VPN) before requesting a refund.

Missing evidence when asking for refunds

Avoid requesting refunds without documents: no receipt, no timestamps, and no screenshots reduce your chances of success.

Collect transaction IDs, screenshots of subscription pages and any error messages before contacting support or your bank.

Comparative recap

Quick platform comparison

The table below summarizes cancellation steps, refund likelihood and key notes per platform to help choose the right route.

How to use this table

Identify the platform that processed your payment and follow the cancellation and refund route shown for the best chance of resolution.

After cancelling

What to check immediately

Confirm cancellation by checking your store subscription page or getting written confirmation from Turbo VPN support.

Keep an eye on your payment method for any unexpected charges in the weeks after cancelling.

Useful links and next steps

Turbo VPN Help Center: https://support.turbovpn.com

Google Play manage subscriptions: https://support.google.com/googleplay/answer/7018481

Apple subscriptions help: https://support.apple.com/en-us/HT202039

Address

Corporate contact address

Innovative Connecting Pte. Limited

8 Marina View #43‑052A Asia Square Tower 1, Singapore 018960, Singapore

Notes on postal cancellation requests

No Nigeria-specific postal address for Turbo VPN cancellation was found; use the Singapore corporate address for formal postal correspondence if required.

For faster resolution, prefer live chat or in-app support and include the documentation checklist items above.