Cancel Veed: Complete Guide

What is Veed

Overview

Veed is a web-based video editing platform that offers tools for trimming, subtitling, translations, and AI features aimed at social media creators and businesses.

Main uses

Users typically use Veed to edit videos online without installing desktop software, add subtitles and captions, and export videos for social platforms.

How to cancel Veed

Cancel on the web (veed.io)

• Log in to your account at veed.io.
• Go to Workspace > Billing in your account menu.
• Turn off auto-renewal or subscription toggle and complete the cancellation questionnaire.
• Wait for a confirmation email. Cancel at least two business days before renewal to avoid a charge.

Cancel via App Store or Google Play

• If you subscribed through Apple or Google, manage and cancel the subscription directly in the App Store or Google Play subscriptions screen.
• Do not rely on the VEED web interface to cancel app-store billed subscriptions; web cancellation will not stop Apple/Google renewals.

What happens when you cancel

Access after cancellation

After you cancel, you will generally retain access to paid features until the end of the current billing period.

Make sure to download any projects or exports you need before your access ends.

Renewal and billing

Turning off auto-renewal stops future billing but does not automatically trigger refunds for the remaining billing period.

Cancel at least two business days before the renewal date to prevent the next charge.

Will I get a refund?

14-day consumer right (unused services)

If you are a consumer (not primarily using Veed for trade or business) and you have paid but not used the service, you may be entitled to a full refund if you cancel within 14 days.

"Used" means any action such as uploading, editing, adding subtitles, or similar activity; using the service voids this right.

General refund policy and exceptions

• Generally, Veed is not obliged to provide refunds after subscription cancellation unless the 14-day unused-service consumer right applies.
• If you have used the service within 14 days, refunds are unlikely; provide evidence if disputing a charge.

Veed plans and pricing

Pricing table overview

The table below lists VEED plans and the EUR pricing found in global listings. Local Nigerian pricing and App Store rates may differ.

Plans and features

Your consumer rights in Nigeria

14-day cooling-off right (summary)

As a Nigerian consumer using VEED primarily for non-business purposes, you have a 14-day change-of-mind right for digital services that you have paid for but not used.

If you cancel within 14 days and have not used the service, you are generally entitled to a full refund.

When the right does not apply

• If you have used the service (uploading, editing, adding subtitles), you lose the 14-day refund right.
• Cancelling close to renewal prevents further billing but does not automatically create a refund for the already-paid period.

Customer experiences

Positive feedback

• Many users praise VEED for an intuitive, beginner-friendly interface and fast subtitle workflows.
• Users often highlight useful AI tools and convenient web-based editing without heavy software installs.

Negative feedback

• Common complaints include rendering/export glitches and slow processing on longer videos.
• There are reports of subscription issues: unintended renewals, difficulty cancelling, and slow or unhelpful support regarding refunds.

Documentation checklist

Before you contact support

• Account email address used to subscribe to VEED.
• Order reference or transaction ID from your payment provider or app store receipt.
• Date and time of the charge and the scheduled renewal date.

Proof for refund or dispute

• Screenshots of your subscription page showing auto-renewal turned off or active.
• Evidence that you did not use the service (if claiming unused-service refund), such as blank project history.
• Copies of any confirmation emails from VEED and App Store/Google Play receipts, if applicable.

Common mistakes

Relying on web cancellation for app-store subscriptions

Some users assume cancelling on veed.io also cancels Apple/Google billing. It does not.

If you subscribed via the App Store or Google Play, cancel in that store to stop renewals.

Waiting too close to renewal

Waiting until the renewal day can lead to an unexpected charge. VEED recommends cancelling at least two business days before renewal.

Saved projects may become inaccessible after your paid period ends - download important files beforehand.

Comparative recap

Quick comparison

After cancelling

What to do immediately

• Save or export any projects, source files, or final videos you need from your VEED account.
• Keep the cancellation confirmation email and any App Store/Google Play receipts for records.

Helpful links and next steps

• VEED homepage: https://www.veed.io
• VEED help and support (general): https://help.veed.io
• Manage Apple subscriptions: https://support.apple.com/en-us/HT202039
• Manage Google Play subscriptions: https://support.google.com/googleplay/answer/7018481

Address

Veed official address

Veed Limited

320d High Road, Benfleet, Essex, England, SS7 5HB

How to use this address

No Nigeria-specific postal address was found for cancellation requests; use the address above for formal correspondence if needed.

For faster resolution of subscription or refund issues, use VEED support channels and App Store/Google Play receipts first.