Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Visme service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Visme: Step-by-Step Guide
What is Visme
Overview
Visme is a web-based design platform for creating presentations, infographics, reports and other visual content using templates and online tools.
It offers free and premium subscription plans with additional templates, downloads and collaboration features for paying users.
Who uses it
Individuals, educators and small teams commonly use Visme to produce visual content without advanced design software skills.
Paid plans unlock extra download options, storage and team workflows for professional use.
How to cancel Visme
Cancel a subscription purchased on Visme (web)
- Log in to your Visme account on the website.
- Go to Workspace → Settings → Cancel Subscription.
- Confirm cancellation on the pop-up questionnaire; cancellation is available only for auto‑renewing plans.
- See Visme support for details: Visme Help - Cancelling.
Cancel subscriptions bought through mobile stores
- iOS (App Store): Cancel via your Apple ID subscription settings in the iPhone/iPad Settings. You cannot cancel inside the Visme app.
- Android (Google Play): Cancel via Google Play Store → Payments & Subscriptions → Visme App → Cancel Subscription. Uninstalling the app does not cancel billing.
- Reference pages: Visme Help - Cancelling.
What happens when you cancel
Access after cancellation
After you cancel, you keep access to Premium features until the end of the current billing period.
When the billing period ends the account downgrades to Free/Basic and Premium features stop working.
Billing and renewal
Auto‑renewing subscriptions stop renewing after cancellation, but already‑paid time is not automatically refunded.
If you cancel a mobile store subscription you must also ensure cancellation was processed in the store settings to avoid further charges.
Will I get a refund?
Official Visme policy
Visme's Terms of Service state that refunds are not provided for early termination after payment or auto‑renewal; refunds are only issued if Visme terminates service without cause.
See the terms: Visme Terms & Conditions.
Help center and practical exceptions
- The Help Center reiterates there is no refund for unused time and that subscriptions auto‑renew until cancelled: Visme Help - Refunds.
- Any refund outside this rule is at Visme’s sole discretion; there is no default 14‑day refund right mentioned.
Visme plans and pricing
Pricing table
| Plan | Price (approx.) | Billing Period | Key features |
|---|---|---|---|
| Starter Monthly | €26.68 (approx.) | Monthly | Unlimited projects, full templates & assets, JPG/PNG/PDF downloads, 1GB storage, 200 AI credits |
| Starter Yearly | €11.27/month (billed annually) | Annual | Same features as Starter Monthly with lower annual effective price |
| Pro Monthly | €54.28 (approx.) | Monthly | Everything in Starter plus unlimited forms, premium templates, 5GB storage, full downloads including PPTX, team features |
| Pro Yearly | €22.77/month (billed annually) | Annual | Same as Pro Monthly with lower annual effective price |
Pricing notes
These are approximate EUR conversions from USD pricing. Visme currently lists prices in USD globally and no Nigeria‑specific EUR pricing was found.
Actual billed amounts depend on your payment method and the app store (if purchased via Apple or Google Play).
Your consumer rights in Nigeria
Key protections under Nigerian law
The Federal Competition and Consumer Protection Act (FCCPA) 2018 guarantees rights to fair treatment and protection from misleading trade practices.
The law also grants consumers the right to seek redress, including refunds, for defective or mis‑described services.
Applying these rights to Visme
- Visme’s strict no‑refund policy and marketing implying free downloads could be examined under Nigerian rules on misleading advertising.
- Nigerian users may file complaints with the Federal Competition and Consumer Protection Commission (FCCPC) if practices appear deceptive or unfair.
- Contact the FCCPC for guidance on consumer complaints in Nigeria: Federal Competition & Consumer Protection Commission.
Customer experiences
Positive feedback
- Many users praise Visme’s user‑friendly interface and large template library for simplifying visual content creation (Trustpilot).
- External reviews often note responsive customer support and good template quality (Capterra).
Negative feedback
- Common complaints include difficulty unsubscribing or being charged after cancellation (Trustpilot).
- Users report downloads and export features locked behind paywalls and frequent refusal of refunds, causing frustration (Trustpilot).
Documentation checklist
Essential items to gather before contacting support
- Account email and username used with Visme.
- Order receipt or payment confirmation (from Visme, Apple, or Google Play).
- Date of purchase, billing period and transaction ID if available.
Helpful supporting materials
- Screenshots of billing statements and the subscription page showing active/renewal status.
- Evidence of the problem (e.g., download blocked, feature missing) and any prior communication with support.
Common mistakes
Uninstalling the app instead of cancelling
Many users think deleting the Visme app on Android or iOS cancels the subscription; it does not.
You must cancel in Apple ID subscriptions or Google Play subscriptions to stop future charges.
Assuming a refund is automatic
Expecting an automatic refund for unused time is a frequent error. Visme’s stated policy denies refunds for early termination in most cases.
Always check the Terms and contact support early if you think you have exceptional circumstances.
Comparative recap
Quick comparison
| Purchase source | How to cancel | Refunds | Access after cancelling |
|---|---|---|---|
| Web (direct on Visme) | Account → Workspace → Settings → Cancel Subscription | No refunds for early termination (per Terms) | Access until end of current billing period |
| iOS (App Store) | Cancel in Apple ID subscription settings (Device Settings) | App store policy may apply; Visme states no refunds for early termination | Access until subscription expiry date |
| Android (Google Play) | Cancel in Google Play → Payments & Subscriptions → Visme | Google Play refund policies may apply; Visme itself typically does not refund unused time | Access until the end of billed period |
After cancelling
What to check immediately
- Confirm cancellation email or status in your Visme account and in the App/Play subscription settings if applicable.
- Save any projects you need in downloadable formats before the downgrade if your plan restricts exports.
Useful links and next steps
- How to cancel (Visme Help): support.visme.co - Cancelling
- Refund policy help: support.visme.co - Refunds
- Visme Terms & Conditions: visme.co Terms
- FCCPC (Nigeria consumer complaints): fccpc.gov.ng
Address
Corporate address
Easy WebContent, LLC (DBA Visme)
9211 Corporate Blvd., Rockville, MD 20850, United States
Notes about physical requests
No Nigeria‑specific postal address for cancellations was found; the Terms & Conditions list the US corporate address above.
If you need to send formal correspondence, use the address shown and keep records of posting and delivery confirmation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.