Cancel Visme: Step-by-Step Guide

What is Visme

Overview

Visme is a web-based design platform for creating presentations, infographics, reports and other visual content using templates and online tools.

It offers free and premium subscription plans with additional templates, downloads and collaboration features for paying users.

Who uses it

Individuals, educators and small teams commonly use Visme to produce visual content without advanced design software skills.

Paid plans unlock extra download options, storage and team workflows for professional use.

How to cancel Visme

Cancel a subscription purchased on Visme (web)

• Log in to your Visme account on the website.
• Go to Workspace → Settings → Cancel Subscription.
• Confirm cancellation on the pop-up questionnaire; cancellation is available only for auto‑renewing plans.
• See Visme support for details: Visme Help - Cancelling.

Cancel subscriptions bought through mobile stores

• iOS (App Store): Cancel via your Apple ID subscription settings in the iPhone/iPad Settings. You cannot cancel inside the Visme app.
• Android (Google Play): Cancel via Google Play Store → Payments & Subscriptions → Visme App → Cancel Subscription. Uninstalling the app does not cancel billing.
• Reference pages: Visme Help - Cancelling.

What happens when you cancel

Access after cancellation

After you cancel, you keep access to Premium features until the end of the current billing period.

When the billing period ends the account downgrades to Free/Basic and Premium features stop working.

Billing and renewal

Auto‑renewing subscriptions stop renewing after cancellation, but already‑paid time is not automatically refunded.

If you cancel a mobile store subscription you must also ensure cancellation was processed in the store settings to avoid further charges.

Will I get a refund?

Official Visme policy

Visme's Terms of Service state that refunds are not provided for early termination after payment or auto‑renewal; refunds are only issued if Visme terminates service without cause.

See the terms: Visme Terms & Conditions.

Help center and practical exceptions

• The Help Center reiterates there is no refund for unused time and that subscriptions auto‑renew until cancelled: Visme Help - Refunds.
• Any refund outside this rule is at Visme’s sole discretion; there is no default 14‑day refund right mentioned.

Visme plans and pricing

Pricing table

Pricing notes

These are approximate EUR conversions from USD pricing. Visme currently lists prices in USD globally and no Nigeria‑specific EUR pricing was found.

Actual billed amounts depend on your payment method and the app store (if purchased via Apple or Google Play).

Your consumer rights in Nigeria

Key protections under Nigerian law

The Federal Competition and Consumer Protection Act (FCCPA) 2018 guarantees rights to fair treatment and protection from misleading trade practices.

The law also grants consumers the right to seek redress, including refunds, for defective or mis‑described services.

Applying these rights to Visme

• Visme’s strict no‑refund policy and marketing implying free downloads could be examined under Nigerian rules on misleading advertising.
• Nigerian users may file complaints with the Federal Competition and Consumer Protection Commission (FCCPC) if practices appear deceptive or unfair.
• Contact the FCCPC for guidance on consumer complaints in Nigeria: Federal Competition & Consumer Protection Commission.

Customer experiences

Positive feedback

• Many users praise Visme’s user‑friendly interface and large template library for simplifying visual content creation (Trustpilot).
• External reviews often note responsive customer support and good template quality (Capterra).

Negative feedback

• Common complaints include difficulty unsubscribing or being charged after cancellation (Trustpilot).
• Users report downloads and export features locked behind paywalls and frequent refusal of refunds, causing frustration (Trustpilot).

Documentation checklist

Essential items to gather before contacting support

• Account email and username used with Visme.
• Order receipt or payment confirmation (from Visme, Apple, or Google Play).
• Date of purchase, billing period and transaction ID if available.

Helpful supporting materials

• Screenshots of billing statements and the subscription page showing active/renewal status.
• Evidence of the problem (e.g., download blocked, feature missing) and any prior communication with support.

Common mistakes

Uninstalling the app instead of cancelling

Many users think deleting the Visme app on Android or iOS cancels the subscription; it does not.

You must cancel in Apple ID subscriptions or Google Play subscriptions to stop future charges.

Assuming a refund is automatic

Expecting an automatic refund for unused time is a frequent error. Visme’s stated policy denies refunds for early termination in most cases.

Always check the Terms and contact support early if you think you have exceptional circumstances.

Comparative recap

Quick comparison

After cancelling

What to check immediately

• Confirm cancellation email or status in your Visme account and in the App/Play subscription settings if applicable.
• Save any projects you need in downloadable formats before the downgrade if your plan restricts exports.

Useful links and next steps

• How to cancel (Visme Help): support.visme.co - Cancelling
• Refund policy help: support.visme.co - Refunds
• Visme Terms & Conditions: visme.co Terms
• FCCPC (Nigeria consumer complaints): fccpc.gov.ng

Address

Corporate address

Easy WebContent, LLC (DBA Visme)

9211 Corporate Blvd., Rockville, MD 20850, United States

Notes about physical requests

No Nigeria‑specific postal address for cancellations was found; the Terms & Conditions list the US corporate address above.

If you need to send formal correspondence, use the address shown and keep records of posting and delivery confirmation.