Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vistacreate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Vistacreate: Complete Guide
What is Vistacreate
Overview
VistaCreate is an online graphic design tool for creating social posts, ads, videos, and print-ready designs using templates and a large asset library.
The service offers a free Starter plan and a paid Pro plan with additional assets, tools, and team features.
Main uses
Users rely on VistaCreate for quick templates, simple editing, background removal, and large media libraries for marketing and personal projects.
It is available on the web, iOS (App Store) and Android (Google Play), with subscriptions managed through each platform.
How to cancel Vistacreate
Cancel on the Web
- Sign in at your VistaCreate account on the website.
- Go to Account Settings → Billing → Cancel Subscription.
- Confirm cancellation; automatic renewal will stop and your access remains until the end of the paid period.
Cancel on iOS (App Store)
- Open iOS Settings → your name → Subscriptions → select VistaCreate → Cancel Subscription.
- Cancel before the trial ends or before the next billing date to avoid charges.
Cancel on Android (Google Play)
- Open Google Play Store → Menu → Subscriptions → select VistaCreate → Cancel.
- Uninstalling the app may also cancel the subscription, but it is safer to cancel directly in Google Play.
General cancellation notes
Always check the confirmation message or email after cancelling so you have proof the renewal was stopped.
Keep the account login until you verify end-of-period access and any refunds if applicable.
What happens when you cancel
Access after cancellation
After cancellation and after the end of the paid period, you lose access to Pro features and revert to the free Starter plan.
You will retain any content you created, but Pro-only assets or features will no longer be available.
Billing and renewal
Cancelling stops automatic renewal; you keep Pro until the paid period expires but will not be charged again.
For App Store or Google Play subscriptions, billing is handled by Apple or Google and follows their billing cycles.
Data and account retention
Your designs and account typically remain on VistaCreate under the Starter plan, subject to the provider's data retention policies.
Export your important designs before the end of the paid period if you rely on Pro export options or assets.
Will I get a refund?
General refund policy
VistaCreate offers a 14-day refund window: you may request a full refund if within 14 days of purchase or renewal and you have not downloaded any designs.
Requests outside this window, or where downloads occurred, are generally not eligible for refunds.
Web purchases
Web refund requests must be made within 14 days of purchase/renewal and only if no designs were downloaded.
After 14 days or if designs were downloaded, VistaCreate's policy states no refunds are issued.
iOS and Android purchases
Apple (iOS) refunds must be requested through Apple directly and are subject to Apple's policies; VistaCreate cannot process Apple refunds.
Google Play refunds can be requested through Google Play, or you may contact VistaCreate CARE Team for support if within 14 days and no downloads occurred.
Vistacreate plans and pricing
Pricing overview
Exact pricing for Nigeria was not found. The table below shows the commonly reported plans and estimated EUR pricing.
Prices may vary by region and platform; check your billing page for exact local charges.
| Plan | Price (approx.) | Billing period | Key features |
|---|---|---|---|
| Starter (Free) | €0.00 | Monthly | Basic templates, limited assets, free forever |
| Pro | approx. €12.00 - €12.50 | Monthly | 170M+ assets, background remover, unlimited storage, team up to 10 |
Your consumer rights in Nigeria
Local consumer protections
Nigerian consumers may have non-excludable rights, such as refunds for defective or misrepresented services under standard consumer protections.
These rights can apply even if a provider's Terms try to disallow refunds.
When law overrides policy
If VistaCreate's stated policy conflicts with Nigerian consumer protection law, legal recourse or consumer protection agencies could override no-refund clauses.
Consider contacting local consumer protection authorities or seeking legal advice if a refund is denied contrary to local law.
Customer experiences
Positive feedback
Users praise VistaCreate for ease of use, an intuitive editor, and a wide range of templates and assets.
These strengths make it attractive for quick marketing and social media design tasks. See an example review: whop.com review.
Negative feedback
Users report issues with billing, difficulty cancelling auto-renewals, slow or limited support, and some recurring charging problems.
Other complaints include bugs, limited video/GIF export quality, and perceived lack of timely updates. Examples: Trustpilot, AppSumo.
Documentation checklist
Before requesting cancellation or refund
- Account email and username used for the subscription.
- Date of purchase or renewal and platform used (Web, Apple, Google Play).
- Order or transaction ID from the receipt or billing email.
Supporting evidence for refund claims
- Proof you did not download any designs (if required by policy).
- Screenshots of billing history, subscription status, or cancellation attempts.
- Communication records with support or screenshots of attempted cancellations.
Common mistakes
Assuming uninstall cancels subscription
Uninstalling the app does not always cancel a subscription, especially for App Store or web payments.
Always confirm cancellation inside the App Store, Google Play, or your VistaCreate web account.
Missing the 14-day window or download condition
Requesting a refund after 14 days or after downloading designs often results in denial under VistaCreate policy.
Check downloads and timing before submitting a refund request or cancelling near renewal dates.
Comparative recap
Feature comparison
The table below summarizes the main differences between Starter and Pro plans.
Use it to decide whether to keep, upgrade, or cancel the subscription.
| Feature | Starter (Free) | Pro (Paid) |
|---|---|---|
| Price (approx.) | €0.00 / month | €12.00 - €12.50 / month |
| Asset library | Limited | 170M+ assets |
| Background remover | No / limited | Included |
| Storage | Limited | Unlimited |
| Team access | Not included | Team up to 10 |
After cancelling
Verify cancellation and access
Keep the cancellation confirmation and check your account to confirm the subscription status and the end date of paid access.
Export any Pro-only designs or assets before expiration if you need them in full quality.
Useful links and support
- VistaCreate Help Center - support articles and FAQs.
- Request an Apple refund - for App Store purchases.
- Request a Google Play refund - for Play Store purchases.
Address
Primary company address
Crello Limited, 1 Anastasi Sioukri, Themis Court, 4th floor, Office 402, Limassol, 3105, Cyprus.
Notes on contacting
Use the Help Center links above to reach VistaCreate support first; use the company address for formal inquiries or legal correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.