Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vivavideo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Vivavideo: Easy Method
What is Vivavideo
Overview
Vivavideo is a mobile and web video editing app that offers templates, effects, and subscription features (VIP) for removing watermarks, extra content and advanced tools.
The app is available for iOS, Android and via a web account. It offers free and paid tiers with in-app purchases and auto-renewing subscriptions.
Where it runs
Vivavideo can be used on iPhones/iPads via the App Store, on Android devices via Google Play, and through a Vivavideo web account in a browser.
Billing and subscription management depend on where you purchased the subscription (Apple, Google, or directly from VivaVideo).
How to cancel Vivavideo
Cancel on iPhone / App Store (iOS)
- Open iOS Settings → tap your Apple ID at top → Subscriptions → select VivaVideo → Cancel Subscription.
- Do not cancel by deleting the app; deleting the app does not stop a subscription.
- See a step-by-step guide: postclic cancellation guide.
Cancel on Android / Google Play
- Open Google Play Store → Menu (three lines) → Subscriptions → find VivaVideo → Cancel subscription.
- Deleting the app will not cancel the subscription; you must cancel in Google Play.
- Keep a screenshot of the cancellation confirmation in Google Play for records.
Cancel via VivaVideo web / account
- Log in to your VivaVideo account on the web, go to Billing/Subscription/Manage Account (or Settings) and follow the prompts to cancel.
- If you cannot find the option, check account settings and billing pages for subscription management links.
- Refer to the web guide: postclic cancellation guide.
Cancel by contacting support
- Email support at support@vivavideo.tv with your account email, order ID/receipt, device and purchase date and request cancellation.
- Include screenshots of charges and receipts to speed up processing.
What happens when you cancel
Access after cancelling
After you cancel an auto-renewing subscription, you typically retain access until the end of the current paid period.
Access to VIP features ends when the current billing period expires unless otherwise stated.
Auto-renewal and future billing
Canceling prevents future auto-renewals; you will not be charged again once the current billing cycle ends.
If you cancel mid-period you are generally not refunded for the unused portion unless an exception applies.
Data and account content
Cancelling a subscription usually does not delete your account or locally saved projects; however, premium features may be disabled.
Back up important drafts and media before losing VIP access to avoid potential data loss.
Will I get a refund?
Official refund policy
Vivavideo’s stated policy is that “all sales are final” and refunds are generally not provided for subscriptions, credits or one-time purchases.
Exceptions are limited and handled case-by-case for technical failures, downtime, duplicate or unauthorized charges, and billing errors.
How to request an exception
- Contact support@vivavideo.tv within 7 days of purchase if you believe an exception applies.
- Provide order ID, receipt, device, purchase date and clear evidence (screenshots, bank statement).
Refund timing and forms
- If approved, refund timelines vary: credit cards ~5 - 10 business days, PayPal ~3 - 5 business days, bank transfers ~7 - 14 business days.
- Vivavideo may offer partial refunds, credits or account service credits depending on the situation.
- There is no automatic 14-day cooling-off period for digital services; refunds are not guaranteed.
Vivavideo plans and pricing
Available plan types
Exact, country-specific pricing is not published here. Plan types commonly offered include monthly and yearly subscriptions and occasional lifetime or one-time purchases.
To see precise, local prices for Nigeria check the App Store, Google Play, or your VivaVideo web account.
Price notes
Prices can vary by store, country, taxes and currency conversion. App stores display the final local currency price at purchase time.
Because official EUR pricing for Nigeria could not be located, the table below uses "Varies" where specific data is not public.
| Plan | Billing frequency | Price (local/EUR) | Notes |
|---|---|---|---|
| Basic / Free | Free | Varies | Limited features, watermark on exports |
| Monthly VIP | Monthly | Varies | Auto-renews unless cancelled |
| Annual VIP | Yearly | Varies | Lower effective monthly cost vs monthly plan |
| One-time / Lifetime | One-time | Varies | Not always available in all stores |
Your consumer rights in Nigeria
Protection against unauthorized charges
Nigerian consumer protections cover unauthorized or misleading charges and require clear information on automatic renewals.
If you see unauthorised charges, you may dispute them with your bank and file a complaint with the national consumer protection authority.
Refunds and misleading representations
Even where a vendor states “all sales are final”, Nigerian law and consumer standards may allow remedies for unauthorized charges, misleading trial terms, or defective digital services.
Keep documentation and escalate if Vivavideo support does not resolve the issue.
How to escalate
- Cancel the subscription promptly using the correct platform (Apple/Google/web).
- Document evidence (receipts, screenshots, dates) and contact Vivavideo support.
- If unresolved, raise a dispute with your bank or contact the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria.
Customer experiences
Positive feedback
Many users praise Vivavideo for being easy to use, lightweight and having a variety of effects and templates for quick edits.
Those who want simple mobile editing often find the app convenient for basic projects.
Negative feedback and common problems
There are numerous reports in Nigeria and elsewhere of unexpected or unauthorized charges, sometimes large amounts debited without clear consent.
Users also report being charged after cancelling free trials, auto-renewals without notice, billing for unused services, and various technical issues (lags, crashes, export failures).
Security and other concerns
Some third-party analyses and user reports have alleged intrusive permissions or embedded SDKs that previously raised privacy or billing concerns.
Given these reports, monitor billing closely and document any suspicious activity for disputes.
Documentation checklist
Essential items to gather
- Account email used with VivaVideo and user name.
- Order ID or receipt number from the App Store, Google Play or VivaVideo.
- Date and amount of the charge and the payment method used.
Supporting evidence
- Screenshots of subscription settings, receipts, charges on bank statements or in-app purchase receipts.
- Email exchanges with support, cancellation confirmations, and timestamps of actions taken.
- Device model and OS version (if reporting technical issues).
Common mistakes
Deleting the app instead of cancelling
Many users assume removing the app stops billing. Deleting the app does not cancel subscriptions billed through Apple or Google.
Always cancel in the store where the subscription was purchased and keep a cancellation receipt screenshot.
Missing the trial cut-off or using the wrong account
Canceling after the trial or billing date can result in an unwanted charge; check which Apple/Google account was used for the purchase.
Sign-ins with multiple Apple or Google IDs are a frequent source of confusion leading to missed cancellations.
Contacting the wrong support channel
Contacting the app developer instead of the store that billed you (Apple/Google) can delay resolution for billing disputes.
For store-billed subscriptions, also contact Apple or Google support and your bank if charges are unauthorized.
Comparative recap
Quick comparison of cancellation routes
| Method | How to cancel | Refund likelihood | Notes / Key actions |
|---|---|---|---|
| App Store (iOS) | iOS Settings → Apple ID → Subscriptions → VivaVideo → Cancel | Low (store policy); exceptions possible for unauthorized/duplicate charges | Deleting app does not cancel; keep subscription screenshot |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → VivaVideo → Cancel | Low (store policy); contact Google and bank for disputes | Keep Play confirmation and receipt |
| Web / VivaVideo account | Log in → Billing/Subscription/Manage Account → Cancel | Low (company policy); exceptions for billing errors | Document account cancellation steps and confirmation |
| Email support | Email support@vivavideo.tv with order details and request | Variable - case-by-case; must contact within 7 days for exceptions | Include receipts, device info, and screenshots |
After cancelling
Check and save confirmations
Keep screenshots or emails confirming cancellation and note the expiry date of your current billing period.
Monitor your bank or card statements for any unexpected post-cancellation charges over the next billing cycle.
Useful links and contacts
- VivaVideo support email: support@vivavideo.tv
- Cancellation guide (third-party): postclic cancellation guide
- Vivavideo refund policy reference: test.vivavideo.ai refund policy
- Federal Competition and Consumer Protection Commission (Nigeria): fccpc.gov.ng
Address
Company headquarters
Vivavideo lists its headquarters address as:
22/F, Building A, Huaxing Times Square, 478 Wensan Road, Xihu District, Hangzhou City, Zhejiang Province, China
Notes on contacting by post
No specific Nigerian postal contact for cancellations was identified; email support@vivavideo.tv is the primary route for account and billing requests.
If you plan to escalate a complaint, include all documentation and consider contacting your bank and the FCCPC in Nigeria.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.