Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Voomly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Voomly: Easy Method
What is Voomly
Overview
Voomly is a digital video hosting and marketing platform that offers subscription plans, free trials, and one-time (lifetime) purchases.
The service is used to create, host, embed, and manage video content for websites and marketing campaigns.
Primary features
Voomly provides video hosting, embeddable players, analytics, and billing via web, App Store, or Google Play purchases.
Support and account management are handled through their support email and billing portal links provided in their Terms and help pages.
How to cancel Voomly
Primary cancellation method
The main method to cancel is by emailing Voomly support with a cancellation request to their support address.
Use the address support@voomly.com and include identifying account information and a receipt where available.
Alternate cancellation options
- Cancel via the Voomly Billing Portal or Customer Center if you have access to it; the portal keeps your subscription active until the end of the billing cycle.
- If you purchased through the App Store or Google Play, you may still submit a cancellation request to Voomly support; their Terms treat all channels as cancellable via support email.
Step-by-step cancellation checklist
- Log in and locate your account email and subscription details.
- Prepare a copy of your receipt or payment confirmation.
- Email support@voomly.com with "Cancellation request" in the subject, include account email and receipt.
- If you prefer, attempt cancellation via the billing portal or customer center and save any confirmation screens or emails.
- Keep a copy of all correspondence and take screenshots of any errors or failed cancellation attempts.
What happens when you cancel
Access and service duration
When you cancel, your subscription generally remains active until the end of the current billing cycle.
No prorated refunds are typically issued for unused time under the standard policy.
Renewal and billing
You must give required advance notice (see refund and notice rules below) to avoid the next billing charge.
If cancellation is not completed before the notice window, the subscription may renew and you may be charged for the next cycle.
Account data and content
Content and account data may remain in your Voomly account after cancellation; check Voomly Terms or contact support for data retention specifics.
It is advisable to export any important video files or analytics before cancellation is finalized.
Will I get a refund?
Standard refund policy
Voomly considers refund requests if made within 30 days of purchase and you include a copy of your receipt with the support request.
If approved, refunds typically take 5 - 10 business days to appear in your account; contact your bank if you do not see it after that period.
Exceptions and trial rules
- Free trials must be cancelled at least 24 hours before the trial ends to avoid automatic billing.
- Annual subscriptions cancelled before the year ends do not receive a pro-rata refund but may receive credit toward other Voomly services at Voomly’s discretion.
- Refunds are not provided if more than 30 days have passed since the purchase date.
How to request a refund
Include a receipt and your account details in an email to support@voomly.com and state the reason for the refund request.
Keep copies of all replies and any refund reference numbers for follow-up.
Voomly plans and pricing
Plan overview
Available plans typically include monthly, annual, lifetime (one-time), and free trial options depending on promotions and purchase channel.
Exact pricing varies by plan, region, and any discounts or promotions in effect at purchase time.
Pricing table
| Plan | Billing cycle | Price | Notes |
|---|---|---|---|
| Free trial | Trial period | Varies | Must cancel 24 hours before trial end to avoid charge |
| Monthly subscription | Monthly | Varies | 10 days' notice recommended before next billing cycle |
| Annual subscription | Yearly | Varies | No pro-rata refund if cancelled mid-year; possible credit |
| Lifetime (one-time) | One-time | Varies | Refund available within 30 days |
Your consumer rights in Nigeria
Relevant legal framework
Nigerian consumers are protected under the Federal Competition and Consumer Protection Act, 2018, which mandates fair contract terms and transparent billing.
This law supports the right to clear information about fees, refunds, and cancellation terms for digital services.
Practical recommendations
- Keep records of all communications, receipts, and screenshots if a cancellation dispute arises.
- Contact the Federal Competition and Consumer Protection Commission (FCCPC) if you believe Voomly has acted unfairly or breached consumer protections.
Limitations and disputes
Voomly’s Terms may include arbitration clauses and limitations of liability that can affect dispute resolution and enforceability in different jurisdictions.
Nigerian consumers should consider these clauses when evaluating remedies and may seek local legal advice or contact FCCPC for guidance.
Customer experiences
Positive feedback
Some users praise Voomly for ease of use, affordability, and useful embedding features for marketers and publishers.
Positive reviews highlight Voomly’s flexibility for affiliate marketing and video integration.
Negative feedback
Several users report difficulties cancelling, problems signing into the cancellation portal, and a lack of cancellation confirmations.
There are complaints of continued billing after attempted cancellations and occasional issues with free-trial billing.
Key takeaways from reviews
- Many successes center on the product functionality; many complaints focus on billing and cancellation experience.
- Documenting your cancellation attempts and collecting receipts can help if a billing dispute arises.
Documentation checklist
Essential documents to collect
- Purchase receipt or payment confirmation (required for refund requests).
- Email address associated with the Voomly account and the date of purchase.
- Screenshots of subscription status, billing portal pages, and any error messages.
What to include in your cancellation email
- Subject: "Cancellation request" with account email and purchase date.
- Attach receipt and briefly state whether you request cancellation only or a refund as well.
- Request a written confirmation of cancellation and keep any reply for your records.
Common mistakes
Not keeping proof of purchase
Failing to save receipts or payment confirmations makes refund requests harder to validate.
Always download and store your receipt when you purchase or when a trial converts to a paid plan.
Missing required notice windows
Not providing the required notice (10 days for monthly/annual; 24 hours for trial) can result in an unexpected charge.
Plan your cancellation well before the billing date and seek confirmation from support.
Poor documentation of cancellation attempts
Users sometimes rely on verbal or unconfirmed attempts; without written confirmation, disputes are difficult to resolve.
Save emails, take screenshots of portal cancellation pages, and record dates and times of all interactions.
Comparative recap
Quick comparison
| Topic | Voomly policy | What Nigerian consumers should watch for |
|---|---|---|
| Cancellation method | Email support@voomly.com or billing portal | Keep copies of all emails and portal confirmations for disputes |
| Refund window | Refunds considered within 30 days of purchase | Request refunds promptly and attach receipts |
| Notice required | 10 days for monthly/annual; 24 hours for trial | Set calendar reminders ahead of billing dates |
| After cancellation | Service remains until end of billing cycle; no prorated refunds | Export content and records before service end |
After cancelling
Follow-up steps
Save any cancellation confirmation email you receive and monitor your bank statements for charges after cancellation.
If a refund is approved, allow 5 - 10 business days for processing before contacting your bank.
Useful links and contacts
- Support email: support@voomly.com
- Voomly Terms of Service: voomly.com/voomly-tos
- Billing portal article: Billing portal cancellation
- Refund & cancellation FAQ: Cancellation FAQ
Address
Voomly correspondence address
3443 W. Bavaria Street, Eagle, Idaho 83616.
This is the postal address listed in Voomly’s Terms and may be used for formal correspondence.
Contact reminders
For fastest response use the support email; include receipts and account details to speed resolution.
If you encounter unresolved billing problems, consider contacting the FCCPC or seeking legal advice in Nigeria.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.