Cancel WPS Office: Easy Method

What is WPS Office

Overview

WPS Office is a cross-platform office suite that provides word processing, spreadsheets, presentations and PDF tools for desktop and mobile devices.

The product offers free tiers and paid subscriptions (Premium/Pro/AI) with extra features such as cloud storage, advanced PDF tools and AI-assisted functions.

Purpose and users

WPS Office targets individual users, small businesses and students seeking a lightweight, compatible alternative to larger office suites.

Paid plans add productivity features, removal of ads, and priority support depending on the tier selected.

How to cancel WPS Office

Cancel via App Store (iOS)

• Open iPhone/iPad Settings.
• Tap your Apple ID at the top, then tap Subscriptions.
• Locate the WPS subscription and turn off Auto-Renewal at least 24 hours before the period ends.

Cancel via Google Play (Android)

• Open the Google Play app on your Android device.
• Tap your profile, then go to Payments & Subscriptions → Subscriptions.
• Find WPS and cancel using Google Play’s process.

Cancel via WPS website (direct)

• Sign in to the WPS Office Subscription Management Center on wps.com.
• Locate your active Premium/Pro/AI plan and disable Auto-Renewal.
• Confirm the cancellation; subscription remains active until period end.

What happens when you cancel

Access after cancellation

After cancellation, your paid benefits typically remain active until the current billing period ends.

You will revert to the free tier features once the paid period expires.

Renewal and billing

Cancelling stops further automatic charges at the next renewal date but does not usually prorate or refund the current period.

If you cancel via Apple or Google, billing and refunds are handled by those platforms, not WPS directly.

Data and files

Your documents and cloud files remain available in your account but may be subject to storage limits of the free tier.

Back up important files before downgrade if you rely on paid cloud storage or advanced features.

Will I get a refund?

WPS subscription refund policy

WPS states that subscription payments are non‑refundable; no refunds for any part of a subscription period, used or unused.

Exceptions are rare and only at WPS’s discretion for issues such as technical faults, duplicate charges, or legal requirements.

One-time license and virtual product refunds

• One-time license purchases: full refund available within 30 days of purchase; no refund after 30 days.
• Virtual products: unconditional refunds are not offered; refunds possible only for service faults or duplicate charges and are subject to approval.
• Approved refunds are normally processed within 5 - 30 business days to the original payment method.

Platform-specific refunds

If you purchased through Apple App Store or Google Play, refunds and billing disputes must be handled through those platforms.

WPS cannot directly cancel or refund App Store or Google Play purchases; contact Apple or Google for those cases.

WPS Office plans and pricing

Available plans (summary)

Below are common WPS plans and listed prices using NGN and approximate EUR conversions provided by WPS data.

Actual regional prices in App Store or Google Play may vary slightly due to exchange handling.

Pricing table

Your consumer rights in Nigeria

Legal protections overview

Nigeria’s consumer protection framework guards against misleading terms, unfair practices and unsolicited charges for goods and services, including digital services.

If a digital provider engages in deceptive auto‑renewals or billing without proper consent, consumers can seek remedies under applicable consumer protection laws.

Practical steps to assert rights

• Keep receipts, screenshots and billing records as evidence of transactions and cancellations.
• Contact your payment provider or bank to request a chargeback for unauthorized charges if platform remedies fail.
• Escalate complaints to the Federal Competition and Consumer Protection Commission (FCCPC) if necessary.

Platform dispute channels

For purchases via Apple or Google, use the platform’s refund/dispute mechanisms first; they often resolve billing disputes quicker than cross-border vendor negotiations.

If WPS refuses a refund and you believe billing was deceptive, pursue bank chargebacks and file complaints with local consumer protection authorities.

Customer experiences

Positive feedback

Many users value WPS Office for being lightweight, compatible with MS Office formats and offering useful basic functionality at low cost.

Some customers appreciate the range of features available in the free tier and the additional productivity tools in paid plans.

Negative feedback

There are reports of aggressive installation behavior, difficulty uninstalling, and apps setting themselves as default for file types unexpectedly.

Users have also reported unexpected charges, difficulties obtaining refunds, poor customer support experiences, and intrusive AI features in some cases.

Common themes and takeaways

• Confirm subscription sources (App Store, Google Play, or WPS direct) to know who handles refunds and cancellations.
• Document trial terms and cancellation timestamps to support refund or dispute claims.

Documentation checklist

Essential purchase records

• Order confirmation email or invoice showing plan, date and amount charged.
• Receipt from Apple App Store or Google Play if purchase was made via those platforms.

Evidence of cancellation attempts

• Screenshots of subscription pages, cancellation confirmations or disabled auto‑renewal settings.
• Copies of messages or support tickets sent to WPS, Apple or Google and their responses.

Bank and card documentation

• Bank or card statements showing the charge and merchant descriptor.
• Any chargeback reference numbers or dispute case IDs from your payment provider.

Common mistakes

Failing to identify purchase channel

A common error is assuming WPS can cancel or refund App Store/Google Play purchases; these platforms control billing and refunds.

Always check whether you purchased via Apple, Google or directly from wps.com before contacting WPS support.

Missing cancellation timing

Another frequent mistake is cancelling too close to the renewal time; App Store requires disabling renewal at least 24 hours before period end.

For other channels, allow enough time for changes to propagate and keep confirmation screenshots.

Poor record keeping

Consumers often lack invoices, order IDs or screenshots when disputing charges; this reduces chances of a successful refund or chargeback.

Keep clear records of trial start dates, cancellation attempts and all correspondence.

Comparative recap

Channel comparison overview

Below is a simple comparison of cancellation steps, refund responsibility and practical notes for each common purchase channel.

Use the channel row that matches your original purchase source to follow the correct process.

Comparison table

After cancelling

Immediate steps

Save confirmation screenshots and any cancellation emails for your records immediately after cancelling.

Check that the subscription shows as canceled or auto‑renewal disabled in the relevant platform account page.

If you were charged after cancelling

• Contact the platform (Apple/Google) or WPS support with documentation of your cancellation.
• Open a dispute with your bank or card issuer if you suspect unauthorized charges and platform/vendor remedies fail.

Helpful links

• WPS Office Subscription Center
• Apple billing & subscriptions help
• Google Play subscriptions help
• Federal Competition and Consumer Protection Commission (FCCPC), Nigeria

Address

WPS primary address

6 RAFFLES QUAY #14-06 SINGAPORE (048580)

Use this address for official correspondence or to confirm headquarters listed on WPS contact pages.

Support reminder

For platform purchases contact Apple or Google first. For direct purchases contact WPS support through their official channels and include your documentation checklist items.

Keep records of all communications and escalate to your bank or local consumer authority if needed.