Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Zoom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Zoom: Complete Guide
What is Zoom
Overview
Zoom is a cloud-based video conferencing and collaboration service used for meetings, webinars, and messaging.
It offers free Basic accounts and paid plans with extended meeting times, cloud recording, and advanced features.
How it is billed
Subscriptions can be purchased directly from Zoom or through third parties such as Google Play or the Apple App Store.
Billing source determines where you must cancel and who processes any refunds.
How to cancel Zoom
Cancel if billed directly by Zoom (web)
- Sign in at zoom.us.
- Go to Account Management → Billing (or Plans and Billing).
- Open Plan Management, locate the active plan or add-ons, and choose Cancel.
- Note: cancellation takes effect at the end of the current billing period; the account downgrades to the free Basic plan.
Cancel if billed via Google Play (Android)
- Open the Google Play Store app or visit play.google.com.
- Go to Payments & subscriptions → Subscriptions.
- Find Zoom and select Cancel subscription.
- Access continues until the end of the already-paid period. You cannot cancel Google Play subscriptions from the Zoom website or by deleting the app.
Cancel if billed via Apple App Store (iOS/macOS)
- On iOS: open Settings → your name → Subscriptions → Zoom → Cancel.
- On macOS: open the App Store → your name → Account Settings → Manage Subscriptions → Zoom → Cancel.
- If you subscribed via a Zoom site purchase option shown in the app (specific cases), you may need to cancel via zoom.us instead.
What happens when you cancel
Access and features
After cancellation, paid features remain available until the end of the current billing period.
When the paid period ends, the account is downgraded to the free Basic plan and paid limits/features are removed.
Renewals and billing
Cancellations stop future renewals but do not automatically refund past charges except where required by law or agreed by Zoom.
For third-party billed subscriptions, the respective platform controls renewals and cancellations.
Will I get a refund?
Zoom policy summary
Zoom’s Terms of Service state that payments are non-cancelable and final unless Zoom agrees otherwise or law requires a refund.
Zoom generally does not grant refunds once a charge is processed.
Exceptions and third-party purchases
- If a cooling-off or withdrawal right applies under local law and you request within the legal period, you may be eligible for a pro-rata refund.
- Subscriptions billed through Apple or Google must use those platforms’ refund processes; Zoom cannot issue refunds for those charges.
- User reports of 14- or 30-day refunds exist but appear anecdotal and are not guaranteed by Zoom policy.
Zoom plans and pricing
Plans available in Nigeria App Store
Below are example prices listed in Nigerian Naira via the App Store as of the provided data.
EUR estimates are approximate and for reference only.
| Plan | Price (NGN) | Period | Features |
|---|---|---|---|
| Zoom Workplace Pro | ₦7,000 (~€3.83) | Monthly | Host unlimited meetings up to 30 hours; cloud recording; AI Companion |
| Zoom Workplace Pro | ₦67,900 (~€37.15) | Annual | Same features as monthly, billed annually |
Notes on pricing
App Store prices are subject to change and may vary by payment method or region.
Exchange-rate based EUR estimates are rough and from the referenced date in the data.
Your consumer rights in Nigeria
Cooling-off and refunds
Zoom’s Terms note pro-rata refunds where a cooling-off or withdrawal right applies under applicable law.
If Nigerian consumer law grants a withdrawal or cooling-off period, you should request any refund within that legal period.
Third-party purchase limitations
- If billed via Apple or Google, refunds and cancellations follow those platform rules; Zoom cannot process those refunds directly.
- Check Apple and Google support pages for local refund steps and time limits.
Customer experiences
Common complaints
Public reviews report difficulties cancelling, unwanted auto-renewals, and unhelpful customer service across platforms.
Trustpilot and Reddit threads describe billing after cancellation and refusals to issue refunds in many cases.
Positive notes and variability
Some users successfully cancel via the correct channel and simply lose access at period end without further issues.
Outcomes can vary depending on billing channel (Zoom vs Google Play vs Apple) and whether a legal refund right applies.
Documentation checklist
Account and billing details
- Zoom account email and account ID (if available).
- Invoice or receipt showing the charge date and amount.
- Payment method details (card, PayPal, Google/Apple account).
Proof and communication
- Subscription ID or plan name and billing period.
- Copies or screenshots of subscription pages showing next renewal date.
- Any correspondence with support, including dates and ticket numbers.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the Zoom app does not cancel a subscription billed through Google Play or the App Store.
You must cancel in the billing platform where the subscription was purchased.
Canceling in the wrong place or too late
Attempting to cancel a Google Play subscription at zoom.us or vice versa will not stop billing.
Waiting until after a renewal date may mean you are charged for the next period and refunds are not guaranteed.
Comparative recap
Quick comparison of billing channels
| Billing channel | How to cancel | Refund likelihood | When cancellation takes effect |
|---|---|---|---|
| Zoom (direct web billing) | zoom.us → Account Management → Billing → Plan Management → Cancel | Low unless Zoom agrees or law requires | End of current billing period; account downgrades to Basic |
| Google Play (Android) | Google Play Store → Payments & Subscriptions → Subscriptions → Cancel | Refunds handled by Google Play; Zoom cannot refund | Access remains through paid period |
| Apple App Store (iOS/macOS) | iOS Settings or App Store account subscriptions → Cancel | Refunds handled by Apple; Zoom cannot refund | Access remains through paid period |
Key takeaways
Always cancel through the platform that charged you to stop renewals effectively.
Expect access until period end and limited refund options unless local law or the platform provides otherwise.
After cancelling
Practical next steps
- Save receipts and cancellation confirmations (screenshots or emails).
- Monitor your bank or card for future charges for at least one billing cycle.
Helpful links
- Zoom sign-in and account management
- Google Play: cancel subscriptions
- Apple: view, change, or cancel subscriptions
- Zoom Support Center
Address
Company address
Zoom Video Communications, Inc.
55 Almaden Blvd, Suite 600, San Jose, California 95113, United States
Contact notes
Use the support links above for account-specific assistance rather than sending mail to the corporate address for billing changes.
Keep correspondence records and support ticket numbers for any dispute or refund requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.