Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chargebee service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Chargebee: Complete Guide
What is Chargebee
Overview
Chargebee is a subscription billing and revenue management platform used by businesses to manage recurring payments, invoicing, and subscription lifecycles.
How businesses use it
Businesses integrate Chargebee for web-based subscription management, automated invoicing, and gateway integrations.
Chargebee also records billing events and issues credit notes and refunds via its interface or API when supported by the payment gateway.
How to cancel Chargebee
Cancel mobile subscriptions (App Store / Google Play)
- Chargebee cannot cancel subscriptions purchased through the App Store (iOS) or Google Play. You must cancel directly in the respective store.
- Follow the Apple or Google Play subscription management screens to turn off auto-renewal for those subscriptions. See Chargebee's mobile FAQ: Chargebee mobile FAQ.
Cancel web subscriptions managed through Chargebee
- Log in to the vendor's web account (the site using Chargebee) and go to account or subscription settings to cancel.
- Chargebee supports immediate cancellations or scheduled cancellations (effective at period end). Scheduled cancellations can be edited or removed via the vendor’s interface or via Chargebee's API. See: Chargebee cancellations docs.
- For Starter-level plans, vendors may only allow termination via account settings taking effect at the end of the next billing cycle; review the vendor’s account screens or terms for specifics.
What happens when you cancel
Access and service
If cancellation is immediate, access to the service may end right away depending on the vendor's settings.
If cancellation is scheduled, service typically continues until the end of the current billing period unless the vendor chooses immediate termination.
Billing and renewal
Auto-renewal stops for that subscription once cancellation takes effect; further invoices should not be issued after the cancellation date.
For mobile marketplace subscriptions, renewals and cancellations are controlled by Apple/Google and cannot be overridden by Chargebee.
Data retention
Data retention and account deletion policies are set by the vendor using Chargebee. Request data deletion from the vendor if required.
Keep copies of invoices, cancellation confirmations, and any correspondence for dispute or refund requests.
Will I get a refund?
General policy
Chargebee’s Terms state subscription fees are generally non-refundable unless a written agreement specifies otherwise.
Vendors using Chargebee may have their own refund commitments; always check the vendor’s terms and the purchase confirmation.
Refund mechanics and exceptions
- Refunds (full or partial) can be issued through Chargebee’s web interface or API; when issued, a Credit Note is generated.
- Partial refunds depend on payment gateway support and gateway-specific time limits; some gateways restrict refunds after a set period.
- There is no automatic statutory 14-day cooling-off right noted in Chargebee’s documentation; eligibility depends on contract, vendor policy, and gateway rules.
Chargebee plans and pricing
Pricing overview
Chargebee publishes plans and pricing on its website in USD for general markets; local pricing or billing arrangements for Nigeria may vary and are typically handled by the vendor or by Chargebee’s sales team.
How to confirm pricing
Always check the vendor’s checkout page or contact Chargebee sales for exact terms applicable to your organisation or country.
| Plan | Price (Nigeria) | Notes |
|---|---|---|
| Starter | Varies | Often listed in USD on Chargebee’s site; Starter features and termination rules may differ by vendor. |
| Performance | Varies | Mid-tier plan - check the vendor or Chargebee sales for local billing details. |
| Enterprise | Varies | Quote-based; contact Chargebee or the vendor for a Nigeria-specific agreement. |
Your consumer rights in Nigeria
Relevant law and regulator
Nigerian consumer protections are governed in part by the Federal Competition and Consumer Protection Act and enforced by the Federal Competition and Consumer Protection Commission (FCCPC).
For information or to lodge a complaint, visit the FCCPC: FCCPC website.
Practical rights for subscription buyers
- You can challenge unfair terms or misleading practices under Nigerian consumer law.
- Refunds and cancellations are primarily contract-based; absent a specific contractual or statutory right, refunds may not be automatic.
- If charged without consent, contact your card issuer or payment provider promptly to dispute the transaction.
Customer experiences
Positive feedback
- Users commonly praise Chargebee’s customer support as fast, personal, and helpful when issues are resolved directly with Chargebee or the vendor.
- Many reviews note Chargebee is powerful and integrates well with other systems, improving billing workflows.
Negative feedback
- Some customers report difficulties cancelling subscriptions, unexpected renewals, or being redirected to third parties for cancellations.
- Complaints include unclear documentation, inconsistent reporting, and occasional delays in support or migration/porting issues.
Documentation checklist
Essentials to collect
- Account email and user ID used with the vendor.
- Subscription ID, invoice numbers, and payment transaction IDs.
- Dates of purchase, renewal, and requested cancellation.
Support evidence
- Screenshots of account subscription pages and cancellation attempts.
- Copies of email correspondence with the vendor or Chargebee support.
- Bank or card statements showing the charge to be disputed.
Common mistakes
Assuming Chargebee can cancel mobile-store subscriptions
A common error is trying to cancel App Store or Google Play subscriptions via a vendor’s Chargebee-powered site.
Those subscriptions must be cancelled in Apple/Google account settings; Chargebee cannot override marketplace renewals.
Missing required identifiers or evidence
Users often fail to provide the subscription ID or transaction ID when requesting cancellation or refund, delaying resolution.
Always supply subscription and invoice IDs plus screenshots to speed up support responses.
Comparative recap
At-a-glance comparison
| Aspect | Subscriptions via App Store / Google Play | Web subscriptions managed via Chargebee |
|---|---|---|
| Who cancels | Apple / Google (you via store) | Vendor or Chargebee (via vendor’s account or API) |
| Refund likelihood | Determined by the marketplace (Apple/Google) and vendor policy | Determined by vendor contract, Chargebee terms, and gateway rules |
| Ease of cancellation | Direct via device/store settings | Usually via account settings; may be immediate or scheduled |
| Who to contact for issues | Apple/Google support and the vendor | Vendor support and Chargebee documentation / support if engaged |
After cancelling
Immediate steps
- Obtain and save a cancellation confirmation or screenshot from the vendor or the store.
- Monitor your bank/card statements for unexpected charges over the next two billing cycles.
Where to get help
- Chargebee cancellation and refunds docs: Cancellations, Refunds.
- Chargebee mobile FAQ (App Store/Google Play guidance): Mobile FAQ.
- If you believe a charge is unauthorised or the vendor is unresponsive, contact your bank or card issuer to dispute the transaction and consider filing a complaint with the FCCPC: FCCPC.
Address
Chargebee headquarters (for general correspondence)
Chargebee Global HQ (useful as a default contact address):
409 Walnut, California, USA
Additional contact
For customer support and cancellations, use the vendor’s support channels first or the Chargebee support pages listed above.
Company contact pages often list regional or sales contacts for billing and enterprise queries; check the vendor’s site or Chargebee’s official contact page for updates.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.