Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dr. Squatch service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Dr. Squatch: Easy Method
What is Dr. Squatch
Overview
Dr. Squatch is a personal care brand best known for natural-bar soaps, grooming products, and a subscription box called the Squatch Box.
The company sells through its website and through mobile platforms; subscriptions deliver recurring shipments unless cancelled.
How it works
Customers can buy one-time orders or subscribe for recurring deliveries of soaps and other grooming items.
Subscriptions are managed online at the Dr. Squatch website or through the platform used to subscribe (App Store/Google Play).
How to cancel Dr. Squatch
Cancel on the Dr. Squatch website
- Sign in to your account and open your user account dashboard.
- Navigate to “Squatch Box” → Edit Box → Manage Subscription.
- Select “No thanks, I want to cancel” and then choose Continue Cancellation to confirm.
Cancel via mobile platforms
- If you subscribed through the App Store (iOS) or Google Play (Android), you must cancel through that platform’s subscription management.
- Dr. Squatch help pages do not provide direct in-app cancellation steps, so open your Apple ID or Google Play subscriptions to cancel.
What happens when you cancel
Effect on future shipments
Cancelling stops future recurring shipments; you will not receive new Squatch Boxes after cancellation takes effect.
If a shipment is already processing or shipped, it may still be delivered despite cancellation.
Account and data
Your Dr. Squatch account typically remains active for login and order history after cancellation.
Personal data and order records are retained according to the company’s policies; contact support for data questions.
Will I get a refund?
Return and refund windows
For purchases from the Dr. Squatch website, returns are accepted within 14 days of delivery for unopened, unused items in original packaging.
Refunds are processed immediately on Dr. Squatch’s end once approved.
Guarantees and processing times
There is a 30-day “Satisfaction Guarantee” for web orders where the company helps find a scent you love; the help centre indicates they do not accept returns under this guarantee.
Stripe (credit/debit) refunds can take 5 - 10 business days to reach your bank account. PayPal refunds may take up to 30 days if paid with a card, or up to 5 business days if refunded to PayPal balance first.
Dr. Squatch plans and pricing
Available pricing information
Official pricing varies by region and point of sale. No definitive EUR pricing for Nigeria was located in public sources.
Prices on the US website are shown in USD; local Nigerian retailers may show NGN pricing.
Summary table
| Plan | Price |
|---|---|
| Subscription (Squatch Box) | Varies |
| One-time purchases (Site) | Varies |
| App Store / Google Play purchases | Varies |
Your consumer rights in Nigeria
Statutory protections
Nigerian consumer protection laws, such as the Federal Competition and Consumer Protection Act, generally allow consumers to cancel and seek refunds for defective or mis-delivered goods.
These protections apply even when seller policies appear restrictive, subject to the specifics of the case and evidence provided.
Payment disputes and platform rules
If refunds or cancellations are mishandled, Nigerian buyers can raise disputes via payment providers (banks, PayPal, card issuer) to seek chargebacks or reversals.
Subscriptions made through App Store or Google Play are also covered by those platforms’ refund and cancellation mechanisms, which may apply in Nigeria.
Customer experiences
Positive feedback
Many customers praise the natural ingredients, variety of scents, and product quality. Customer service often receives recognition for prompt and helpful responses.
Some reviewers mention long-term loyalty and successful gifting of products to family and friends.
Common complaints
Frequent negative reports include delivery delays, damaged items in transit, and frustrations with subscription cancellation or pausing.
There are multiple accounts of unauthorized recurring charges or difficulty unsubscribing, with some customers escalating via banks or platform disputes.
Documentation checklist
What to gather before you contact support
- Order confirmation number and order date.
- Proof of delivery (tracking number or delivery notice).
- Payment statement showing the charge you want refunded.
Supporting evidence
- Screenshots of your subscription settings showing cancellation attempts.
- All correspondence with Dr. Squatch support (emails, chat logs).
- App store receipts if you subscribed via Apple or Google.
Common mistakes
Platform vs website confusion
A frequent mistake is cancelling on the website when the subscription was managed through the App Store or Google Play. Platform subscriptions must be cancelled in the app store.
Always check which payment method and subscription source were used before cancelling.
Missing or losing documentation
Not saving order confirmations, receipts, or support messages makes disputes slower and harder to resolve.
Keep screenshots and bank statements showing charges to support refund or chargeback claims.
Comparative recap
Quick comparison
The table below compares key aspects of cancelling or seeking refunds across different channels and outcomes.
Summary table
| Feature | Website (drsquatch.com) | App Store / Google Play | Refunds |
|---|---|---|---|
| How to cancel | Account dashboard → Squatch Box → Edit Box → Manage Subscription → Cancel | Cancel through Apple ID subscriptions or Google Play subscriptions | Depends on item condition, timing, and payment method |
| Refund window | Returns accepted within 14 days for unopened, unused items | Follow platform refund policies; platform decisions may vary | Stripe: 5 - 10 business days; PayPal: up to 30 days (card) or 5 business days (PayPal balance) |
| Support route | Contact Dr. Squatch support via help centre | Use App Store / Google Play support for subscription issues | Escalate with your bank or payment provider if unresolved |
After cancelling
Immediate checks
After cancelling, check your email for a cancellation confirmation and keep it for your records.
Monitor your bank or PayPal statement for any pending or refunded charges.
Helpful links and next steps
Dr. Squatch cancellation help: Cancel a subscription.
Return policy and instructions: Returns & refund policy.
Refund timing details: How long refunds take to process.
Address
Corporate address
Dr. Squatch Inc
Westwood Boulevard Suite 1834, 2355 Los Angeles, CA 90064, USA
How to use the address
Use this address for formal written correspondence or escalation letters; include your order details and copies of relevant documents.
If you need local action in Nigeria, contact your bank or payment provider to open a dispute using the documentation checklist above.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.