Cancel FACTOR online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Factor service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Factor: Complete Guide
What is Factor
Overview
Factor is a meal-delivery subscription service that provides ready-made, diet-focused meals delivered to subscribers on a recurring schedule.
Key features
Users choose plans, receive weekly deliveries, and manage their subscription online or via the app.
Factor emphasises convenience and time savings with prepared meals for busy lifestyles.
How to cancel Factor
Primary web method (recommended)
- Log into your Factor account on the Factor website.
- Go to Plan Settings or Account Settings.
- Select "Deactivate my plan" or "Cancel My Subscription".
- Choose a cancellation reason and confirm the cancellation.
- Make sure you cancel before the weekly cutoff (typically Wednesday 11:59 PM CT) to avoid the next delivery charge.
Email, phone and app options
- Email: Send a cancellation request to help@factor75.com. Include your full name, account email, and reason for cancelling.
- Phone: Call customer service at (888) 573-5727 and request cancellation; confirm the deadline and ask for a confirmation reference.
- App: On the mobile app try Settings → Personal Information → Delete Account → Continue to deactivate. Note many users report the app path can be unreliable.
What happens when you cancel
Access after cancellation
Access typically continues until the end of the current billing term or the paid delivery cycle.
Cancellations generally prevent future scheduled deliveries but do not always remove access immediately.
Renewal and billing
If you cancel before the weekly cutoff, you should avoid being billed for the next delivery cycle.
If you miss the cutoff, you may still be charged for the upcoming delivery and will retain access through that period.
Account data
Your account data may remain on Factor systems in accordance with their policies.
Request data deletion only after confirming cancellation and any applicable retention rules with support.
Will I get a refund?
Official policy
Factor's terms state that fees are non-refundable; cancellations do not result in refunds or proration for unused periods.
This includes one-off fees and recurring subscription charges already paid for the billing term.
Common exceptions and considerations
- Official policy: partial or unused periods are not refunded and there is no proration.
- Customer service may offer credits in some disputes, but refunds are generally not provided.
- Local law may create exceptions; see consumer rights section below for Nigeria-specific guidance.
Factor plans and pricing
Available plans (sourced)
Below are EUR prices listed in Apple App Store data for related Factor products; these are not Nigeria-specific.
Notes on pricing
These prices reflect app-store listings in one region and may not apply in Nigeria or other countries.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Premium Access (Factor B2B eLearning app) | €44.99 | Monthly | Premium access features |
| Yearly Premium Access (Factor B2B eLearning app) | €349.99 | Annual | Premium access features |
Your consumer rights in Nigeria
Statutory protections
Nigerian law - notably the Federal Competition and Consumer Protection Act - provides protections for consumers, including rights related to unfair practices.
Some laws may allow cooling-off or refund rights for certain transactions, but applicability to foreign subscriptions can be limited.
Practical steps for Nigerian consumers
- Document all communications and cancellations with Factor.
- Contact the Federal Competition and Consumer Protection Commission for guidance: fccpc.gov.ng.
- Consider legal advice if you face unauthorised charges and Factor's support is unhelpful.
Customer experiences
Positive feedback
Many users praise Factor for the convenience and quality of ready-made meals.
Customers often cite time savings and meal quality as major benefits.
Negative feedback
Common complaints include difficulty cancelling, confusing flows, and unexpected re-activations.
There are reports of unresponsive customer service, disputed charges, and delivery problems that were not satisfactorily resolved.
Documentation checklist
Essential items to collect
- Account email address and full name used for the Factor account.
- Order numbers and delivery dates for the current billing period.
- Payment method details (last 4 digits) and transaction receipts.
Support evidence
- Screen captures of the cancellation screens and confirmation messages.
- Email copies or transcripts of phone calls with dates, times, and agent names.
- Bank or card statements showing any disputed charges.
Common mistakes
Timing and cutoff errors
Many consumers assume cancelling any time before delivery is enough, but Factor requires cancellation before the weekly cutoff (typically Wednesday 11:59 PM CT).
Missing the cutoff often results in being billed for the next delivery week.
Relying solely on the app or informal confirmation
Users sometimes assume the app cancellation works; however, app flows have been reported as unreliable or missing.
Always keep a confirmation email or take screenshots and verify the cancellation on the website when possible.
Comparative recap
Quick comparison
The table below compares main cancellation methods by ease, reliability, refund likelihood, and key notes.
How to choose
Use the website first for reliability, email/phone if you need written proof or direct assistance, and app only as a last resort.
| Method | Steps | Reliability | Refunds | Notes |
|---|---|---|---|---|
| Web | Log in → Plan/Account Settings → Deactivate/Cancel → Confirm | High | None (per Terms) | Recommended; confirm before weekly cutoff (Wed 11:59 PM CT) |
| Email / Phone | Email help@factor75.com (name, email, reason) or call (888) 573-5727 | Medium | None (per Terms) | Use for written proof or if web path fails; keep copies of communications |
| App | Settings → Personal Information → Delete Account → Continue | Low (reported unreliable) | None (per Terms) | Often missing or unreliable; verify cancellation on web or by email |
After cancelling
What to monitor
- Check your email for a cancellation confirmation and keep the message.
- Monitor bank statements for any unexpected charges after the cancellation date.
Helpful links and next steps
- Factor Terms of Service: factorapp.com/legal/terms-of-service.
- Customer support email: help@factor75.com.
- Nigerian consumer protection: fccpc.gov.ng.
- If you dispute a charge, save all documentation and contact your bank or card issuer promptly.
Address
Primary mailing address
1853 Suncast Ln, Batavia, IL 60510.
Notes on contacting by mail
If you plan to send registered mail or a complaint, include copies of your account summary, dates of attempted cancellations, and proof of payments.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.