Cancel IPSY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ipsy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ipsy: Step-by-Step Guide
What is Ipsy
Overview
Ipsy is a beauty subscription service that sends curated sample and full-size cosmetics and skincare items to members. It focuses on discovery and personalization through a digital profile.
How it works
Members select preferences and receive monthly (or longer) curated bags or boxes, plus access to an online Shop. Subscriptions auto-renew unless cancelled by the stated deadline.
How to cancel Ipsy
Cancel online (recommended)
- Log into your account at IPSY.
- Go to "Your Membership".
- Click "Cancel Membership" and follow on-screen prompts to confirm.
- Ensure cancellation is completed by 11:59 PM Pacific Time on the 25th of the month to avoid the next month's charge.
Other cancellation notes
- Quarterly and annual subscriptions must be cancelled by 11:59 PM PT on the 25th day of the month before renewal or shipment.
- Cancelling after the deadline means the cancellation takes effect the following month; IPSY does not retroactively refund renewal charges.
- IPSY Shop orders are final at time placed and cannot be cancelled.
What happens when you cancel
Access and future shipments
After a successful cancellation, you will retain access and receive any shipments already paid for in the current billing period. New shipments stop after the cancellation takes effect.
Billing and data
Automatic renewals stop for future periods once cancellation is effective. IPSY will retain account data per its policies; check your account settings to review stored information.
Will I get a refund?
Refund policy
IPSY’s published policy states it does not provide refunds or exchanges for subscriptions or Shop orders; sales are final. Cancellations prevent future charges but do not reverse charges already processed.
Exceptions and replacements
- Missing or damaged items may be replaced within 45 days of shipment instead of being refunded.
- There is no on-site mention of a 14-day right-of-withdrawal; IPSY does not reference statutory consumer rights for Nigeria on its site.
Ipsy plans and pricing
Availability
Ipsy subscriptions are officially available in the U.S., Canada, and Mexico. The service is not documented as supported in Nigeria.
Pricing table
| Plan | Billing frequency | Price | Availability in Nigeria |
|---|---|---|---|
| Monthly | Monthly | Varies | Not officially supported |
| Quarterly | Every 3 months | Varies | Not officially supported |
| Annual | Yearly | Varies | Not officially supported |
Your consumer rights in Nigeria
General rights
Nigerian consumer protection law generally provides rights to redress for undelivered, damaged or misrepresented goods. These statutory protections are enforced by the Federal Competition and Consumer Protection Commission (FCCPC).
Practical steps under Nigerian law
- If you cannot obtain a refund from IPSY, consider contacting your bank or card issuer for a chargeback if the payment meets the issuer’s rules.
- File a complaint with the FCCPC at https://fccpc.gov.ng if local remedies are needed.
Customer experiences
Positive experiences
Many users enjoy discovering new and higher-end beauty brands at a lower cost, and they value the novelty of surprise boxes. Influenster ratings show generally favorable feedback on variety and personalization.
Negative experiences
Common complaints include shipping problems (missing or delayed items), unexpected recurring charges, and difficulty obtaining refunds or human customer support. Some customers report receiving items that do not match preferences.
Documentation checklist
What to collect before cancelling
- Account email and username.
- Order numbers and subscription plan type (monthly, quarterly, annual).
- Payment method details and dates of recent charges.
How to keep records
- Capture screenshots of cancellation steps and confirmation screens.
- Save any confirmation emails and note the date/time (including time zone).
- Record interactions with support, including chat transcripts and ticket numbers.
Common mistakes
Missing the cancellation deadline
The most frequent error is cancelling after the 11:59 PM Pacific Time 25th cutoff. Late cancellations generally apply to the following billing period and do not trigger refunds.
Assuming Shop orders are cancellable
Users sometimes try to cancel Shop purchases after placing them. IPSY Shop orders are final at placement and cannot be cancelled, so double-check Shop purchases before confirming.
Comparative recap
Quick comparison
| Feature | IPSY | Common subscription expectations |
|---|---|---|
| Cancellation deadline | Must cancel by 11:59 PM PT on the 25th to avoid next charge | Some services offer later deadlines or prorated refunds |
| Refunds | No refunds; replacements offered for missing or damaged items within 45 days | Many services offer refunds or partial refunds in some cases |
| Availability | Officially US, Canada, Mexico; not documented for Nigeria | Other global services may support local payment and consumer protections |
| Customer service issues | Reports of shipping problems and difficulty accessing live support | Experiences vary; responsive support is a common differentiator |
Notes on this recap
This table summarizes IPSY’s stated policies and common user reports. It can help compare IPSY to alternative services or set expectations before subscribing.
After cancelling
What to check
- Confirm you received a cancellation confirmation email and keep it.
- Monitor your payment method for any unexpected charges after cancellation and note dates and amounts.
Where to get help
- IPSY Help Center: https://help.ipsy.com
- Contact your bank or card issuer for chargeback options if charged incorrectly.
- For consumer complaints in Nigeria, consult the FCCPC: https://fccpc.gov.ng
Address
Mailing address
IPSY (for formal correspondence via third-party sources):
IPSY 201 Baldwin Avenue Second Floor San Mateo, CA 94401 United States
Notes about contacting by mail
There is no local Nigerian correspondence address publicly documented for IPSY. Sending mail to the U.S. address may take significant time and does not guarantee faster resolution than online support.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.