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Cancel JUSTFAB
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Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Justfab service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel JustFab: Complete Guide
What is JustFab
Service overview
JustFab is a fashion subscription service that offers a VIP membership for discounted shoes, bags and accessories, with monthly billing and VIP credit rewards.
The service operates via web and apps and includes options to skip months, make one-off purchases, or cancel membership at any time without a stated cancellation fee.
How the membership works
VIP members are charged a monthly fee that converts into site credit, used for discounts or purchases during the membership period.
Membership includes promotional credits and special offers; some promotional credits are restricted to in-store credit rather than refundable cash.
How to cancel JustFab
Cancel online (recommended)
- Log in to your account at JustFab Terms.
- Go to your account or membership page and follow the prompts to cancel your VIP membership.
- Confirm the cancellation and keep any confirmation number or screenshot for your records.
Cancel by phone or chat
- You may cancel by contacting JustFab customer service via phone or live chat; request a confirmation ID or email after cancellation.
- If you purchased through the App Store or Google Play, you still must cancel directly with JustFab rather than via the app stores; see the terms at JustFab Terms.
- Remember to cancel before the monthly charge date: if you fail to skip between the 1st and 5th of the month, payment is charged automatically on the 6th.
What happens when you cancel
Access and billing
After cancellation, your membership will stop future monthly billings and automatic renewals from the date specified in your account confirmation.
Existing VIP credit typically remains in your account but may be subject to promotional restrictions and expiry; check your account for credit balances.
Account data and order history
Your account profile, order history and any remaining credits are normally retained according to JustFab's data policies and may remain accessible after cancellation.
If you want data removed, request account deletion through customer support and retain confirmation of the request for your records.
Will I get a refund?
Standard refund and return windows
If you paid by credit card you have 14 days from the date you received your order to request a return for a refund to your card.
Exchanges and returns are accepted within 60 days from delivery; a free return label is provided in some cases otherwise return costs may be your responsibility.
Timing, credits and exceptions
- Refunds to bank accounts are processed within up to 5 business days after the warehouse processes the return.
- VIP credit refunds (store credit) can take up to 3 business days after processing.
- If you return only one item from a bundle, promotional VIP credit cannot always be split; you may receive partial refund as store credit.
- Some third-party sources note a 30-day rule, but official guidance lists a 60-day return window - follow JustFab's published policy at JustFab Returns.
JustFab plans and pricing
Plan summary
Public pricing for Nigeria is not available; JustFab pricing published for other regions is typically in USD.
Because no official Nigeria-specific pricing was found, the entries below are marked accordingly.
Pricing table
| Plan | Price | Billing | Notes |
|---|---|---|---|
| VIP membership | Varies | Varies | No Nigeria-specific public pricing found; USD pricing available on site |
Your consumer rights in Nigeria
Statutory rights and alignment
Under Nigerian consumer protection principles, consumers generally have rights to cancel faulty or misdescribed goods and to obtain refunds within statutory periods.
JustFab's 14-day refund window for card payments and 60-day return/exchange policy aligns broadly with common consumer protections but you should verify local specifics.
Escalation and complaints
If you experience unauthorized automatic subscription charges or difficulty cancelling, you may complain to the Federal Competition and Consumer Protection Commission (FCCPC).
You can also contact your bank or payment provider to dispute charges if refunds are delayed beyond the stated processing times.
Customer experiences
Positive feedback
Some customers praise clear product descriptions, a wide selection and helpful customer service for applying VIP credits or resolving billing matters.
Users also mention comfortable products and the ability to skip months to manage spending as useful features.
Common negative feedback
Frequent complaints involve unexpected recurring charges, difficulty skipping or cancelling, and support that can be slow or hard to reach in some cases.
Many customers are frustrated by VIP credits that cannot be refunded to cash and by reports of app/site glitches that prevent skipping or cancelling.
Documentation checklist
Before you cancel
- Account email and login details (username, registered email).
- Recent billing statements showing the subscription charge date.
- Screenshots or notes showing membership status and any VIP credit balance.
If you need to escalate
- Cancellation confirmation number or chat transcripts.
- Order numbers and return tracking information.
- Bank statements showing disputed charges and dates.
Common mistakes
Missing the skip window
Many customers are charged because they did not "skip" the month between the 1st and 5th; the account is charged automatically on the 6th if not skipped or cancelled.
Always check the exact billing date in your account and act before the skip window closes to avoid an unexpected charge.
Assuming app-store cancellation suffices
Purchases or subscriptions made via the App Store or Google Play still require cancellation directly with JustFab; cancelling via the app store does not always stop JustFab billing.
Contact JustFab directly and obtain confirmation when cancelling subscriptions to avoid continued charges.
Comparative recap
Quick facts
Below is a concise comparison of key policy points to help you act quickly if you are in Nigeria and using JustFab.
Recap table
| Item | JustFab policy | Recommended action in Nigeria |
|---|---|---|
| How to cancel | Cancel anytime via phone, chat, or online account | Cancel via your JustFab account or contact support; keep confirmation |
| Skip window | Must skip between 1st - 5th or charged on 6th | Set reminders to skip before the 5th each month |
| Refunds | 14 days for card refunds; 60-day returns; VIP credit and exceptions apply | Return within 60 days for best outcome; expect up to 5 business days for bank refunds |
| App Store / Google Play | Terms still apply; cancel with JustFab directly | Contact JustFab support; do not assume app-store cancellation is sufficient |
After cancelling
Check refunds and credits
Monitor your bank account and JustFab account for confirmation of cancellation and any refund or VIP credit applied.
Allow up to 5 business days for refunds to appear after the warehouse processes a return, or up to 3 business days for VIP credit.
Further help and links
- JustFab returns and exchanges: Returns & Exchanges
- Refund timing details: Refunds FAQ
- JustFab terms (cancellation notes): Terms of Service
- If issues persist, consider contacting your bank or the FCCPC for consumer dispute guidance.
Address
Global / corporate address
Justfab LLC
800 Apollo St., El Segundo, California 90245, United States
Local address note
No official JustFab postal address for Nigeria was found in public sources; use the corporate address above or online support channels to submit cancellation requests.
Keep copies of all correspondence and confirmations when contacting support or escalating complaints.