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Cancel NAKED WINES
in 30 seconds only!
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Naked Wines service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Naked Wines: Easy Method
What is Naked Wines
Service overview
Naked Wines is an online wine retailer and membership service that funds independent winemakers and sells wine direct to customers.
The company offers an "Angel" membership model where members deposit a monthly sum to access member pricing and exclusive wines.
Membership basics
Angel members pay a recurring deposit which is used toward wine purchases and member discounts.
Membership features, pricing and terms are described on the Naked Wines website; see the official terms for full details.
How to cancel Naked Wines
Cancel via website (recommended)
- Sign in to your Angel Account page on the Naked Wines website.
- Locate the subscription or Angel membership settings and choose the cancel option.
- Follow on-screen prompts to confirm cancellation and keep a screenshot or confirmation email.
Cancel by email or phone
- Email: send a cancellation request to chat@nakedwines.com.
- Phone: call 1-800-673-14718 (Mon - Fri 8 a.m. - 8 p.m.; Sat 9 a.m. - 4 p.m.).
- Include your account email, order or membership reference, and a clear request to cancel.
Important note about app stores
- There is no documented option to cancel via the App Store or Google Play.
- Cancellations must be completed directly with Naked Wines using the website, email, or phone.
What happens when you cancel
Access and future billing
Cancelling stops future Angel subscription deposits so you will not be charged after cancellation takes effect.
Any immediately available account credit or outstanding benefits depend on Naked Wines' terms and the timing of your cancellation.
Account and data
Your Naked Wines account typically remains accessible for order history and records unless you request deletion.
Data retention and privacy practices follow the company policy; check the Naked Wines terms and privacy pages for details.
Will I get a refund?
Lost or damaged orders
- If an order is lost or damaged and a replacement cannot be dispatched within 7 days, Naked Wines will issue a full refund.
- Contact customer service with order details and any required evidence to request this remedy.
Returns for taste or dissatisfaction
- Naked Wines offers returns for unopened wine within 14 days of receipt for a full refund (usually as account credit); cash refunds may be available on request.
- Return shipping may be charged to you; check the specific return instructions for your order.
- There is no automatic statutory 14-day cooling-off right specific to Naked Wines in Nigeria; these returns are a voluntary company policy in applicable markets.
Naked Wines plans and pricing
Membership overview
The primary membership is the Angel membership, which uses a monthly deposit model toward wine purchases and member prices.
Pricing is typically displayed in USD on the public site; check your local checkout for currency and final amounts.
Pricing table
| Plan | Typical price (publicly stated) | Billing | Notes |
|---|---|---|---|
| Angel membership | Default $40 / month (adjustable $20 - $100) | Monthly deposit | Deposit applied to purchases; amounts adjustable by member |
| One-off purchases | Varies | Per order | Non-members can buy wine at listed prices; availability varies |
Your consumer rights in Nigeria
Local legal context
No Nigeria-specific statutory 14-day cooling-off period for Naked Wines was identified in the available information.
Presentations of return or refund policies by Naked Wines appear to be voluntary rather than required by local Nigerian law.
Where to get help locally
If you need local guidance or wish to escalate a complaint, consult the Consumer Protection Council of Nigeria.
Keep records of communications, orders, and any evidence of faults to support a local complaint if needed.
Customer experiences
Positive feedback
- Some customers praise wine quality, value and support for independent winemakers.
- There are reports of customer service honoring refunds when wines were not to taste.
Negative feedback
- Common complaints include missed or delayed deliveries and poor communication about orders.
- Many users report unexpected recurring Angel charges and difficulty cancelling or obtaining refunds.
- Some customers describe aggressive marketing, hidden charges, or weak post-sale support.
Documentation checklist
Before you contact support
- Account email address and password (if signing in to cancel).
- Order number(s) and dates for any items you want refunded or replaced.
- Payment method details and recent statement entries showing charges.
Evidence for damaged or lost orders
- Photographs of damage or packaging and any delivery notes.
- Tracking numbers and screenshots of delivery attempts.
- Copies of prior communications with Naked Wines support, if any.
Common mistakes
Relying on app-store cancellation
Many customers assume they can cancel via the App Store or Google Play; Naked Wines requires cancellation directly through its website, email, or phone.
Not keeping proof
Failing to save confirmation emails, screenshots, or photos of damaged goods reduces the chance of a smooth refund or replacement.
Missing account details
Not knowing the account email or order number slows support interactions and may delay resolution.
Comparative recap
Quick summary
This table summarizes key practical differences for quick reference: how to cancel, typical refund rules, pricing cues, and local rights.
Comparison table
| Topic | Naked Wines (practical) | Notes for Nigeria |
|---|---|---|
| How to cancel | Website, email (chat@nakedwines.com), phone 1-800-673-14718 | No App Store/Google Play cancellation; cancel directly with company |
| Refunds | Full refund if lost/damaged and no replacement within 7 days; 14-day voluntary returns for unopened bottles | Returns/refunds are a company policy rather than a Nigeria statutory right |
| Pricing | Angel deposit commonly $40/month (adjustable $20 - $100); order prices vary | Check local checkout for currency and final charges |
| Consumer rights | Company offers voluntary protections; specifics depend on terms | Consult Nigeria Consumer Protection Council for local guidance |
After cancelling
What to check
Save any confirmation of cancellation and monitor your bank or card statements for future charges for at least one billing cycle.
If you expect a refund, note the timeframe stated by support and follow up promptly if it does not arrive.
Useful links and contacts
- Naked Wines terms: https://www.nakedwines.com/terms
- Customer email: chat@nakedwines.com
- Phone support: 1-800-673-14718 (Mon - Fri 8 a.m. - 8 p.m.; Sat 9 a.m. - 4 p.m.)
- Nigeria Consumer Protection Council: consult local government resources for contact details.
Address
Head office
Naked Wines plc, 4th Floor, The Union Building, 51-59 Rose Lane, Norwich, Norfolk, 01603, United Kingdom.
Mail and escalation
No Nigeria-specific postal address for cancellations was found; use the website, email or phone for cancellation and queries.
For local escalation or consumer guidance, contact the Consumer Protection Council of Nigeria.