Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shinesty service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Shinesty: Easy Method
What is Shinesty
Overview
Shinesty is a U.S.-based apparel retailer known for novelty clothing and a recurring subscription model that delivers themed underwear and apparel. The company sells one-off web orders and subscription plans that renew automatically.
How it relates to Nigeria
Nigerian customers can order from Shinesty, but international buyers are responsible for duties, VAT, and customs fees. Returns and cancellations for international orders must be coordinated with Shinesty customer service.
How to cancel Shinesty
Cancel a web (shinesty.com) subscription
- Log into your Shinesty account at shinesty.com.
- Go to "Account Details" and find the subscription you want to stop.
- Click "Quit Plan" next to that subscription to cancel it.
- Cancel at least 24 hours before the next renewal to avoid future charges.
Cancel subscriptions bought via app stores
- If you subscribed via Apple App Store, cancel in iOS: Settings → Apple ID → Subscriptions.
- If you subscribed via Google Play, cancel in Google Play: Play Store → Subscriptions.
- Store-specific policies and refund rules for app stores apply; Shinesty cannot cancel these for you.
What happens when you cancel
Access and billing
After cancelling a Shinesty subscription on the website, your subscription remains active until the end of the current paid term.
No prorated refunds are provided for unused time; cancellation prevents future renewals only.
Data and account
Your account information and order history remain on Shinesty's system unless you request deletion through customer service.
For app-store subscriptions, your access follows the store's cancellation timing and rules, not Shinesty's site settings.
Will I get a refund?
Standard returns and refunds
- Non-underwear items: eligible for refund if postmarked within 30 days of delivery (60 days for purchases placed Nov 15 - Jan 1), unworn/unwashed/unaltered, with tags attached.
- Refunds are issued to the original payment method after Shinesty receives the return at its distribution center.
- Shipping fees and shipping protection are non-refundable.
Underwear and promotions - exceptions
- Underwear: returns are eligible only for store credit (not refunds) for sanitary reasons, even if unused and packaged, except where a specific promotion states otherwise.
- "Love them or it's free" promotion: the first pair of underwear may be refunded (up to original purchase price) if you contact support about dissatisfaction; shipping costs excluded and limited to one per customer. Shinesty can refuse this for any reason.
- Store credit from promotions expires in 1 year and cannot be applied to subscriptions. Credits may be revoked or reduced if orders are canceled or partially returned.
Processing time
Refunds are processed after the return arrives at the distribution center and inspection is complete; this can take up to 2 weeks.
Once processed, it may take an additional 3 - 5 business days (or longer depending on your bank) for funds to appear in your account.
Shinesty plans and pricing
What we know about pricing
Shinesty's plans and exact pricing vary by product, promotions, and region. No official Nigeria-specific price list is provided.
If you need a specific price, check the product page while logged into your account or contact customer service.
Plans summary
| Plan / Item | Price (Nigeria) | Notes |
|---|---|---|
| Subscription plans | Varies | Manage via account settings; cancel 24+ hours before renewal. |
| One-time web orders | Varies | Price shown at checkout; international duties not included. |
| App-store subscriptions | Varies | Pricing and billing managed by Apple/Google. |
Your consumer rights in Nigeria
Return windows and limitations
Nigerian customers do not have an automatic 14-day EU-style right of withdrawal from Shinesty. Shinesty's stated return window is 30 days (60 days during seasonal promotion) and applies primarily to non-underwear items.
Underwear returns are restricted to store credit only, except where a specific promotion allows a refund.
Customs, duties and international returns
- Nigerian buyers are responsible for any import duties, VAT, and customs charges on delivery.
- Shinesty cannot provide return labels for international orders; coordination must be made by emailing customerservice@shinesty.com.
- Refunds for international returns are processed after the package reaches Shinesty's distribution center and is inspected.
Customer experiences
Positive feedback
- Many customers praise the unique designs, comfortable fit (especially the Ball Hammock® pouch underwear), and friendly customer service.
- Subscribers often enjoy receiving new, fun designs regularly when the subscription works as intended.
Areas of concern reported
- Reports of shipping delays and long transit times after orders show "shipped."
- Some customers experienced difficulty cancelling, unwanted charges, or issues with missing/late deliveries and partial refunds.
Documentation checklist
Information to include when requesting cancellation or refund
- Order number(s) and date of purchase.
- Account email and full name used for the order.
- Shipping address and tracking number (if available).
- Clear photos of the item if damaged or incorrect.
How to contact and what to write
- Email customerservice@shinesty.com and include "URGENT" in the subject if cancelling a web order before fulfillment.
- For app-store subscriptions, include a note that purchase was via Apple or Google and follow the store’s cancellation process.
Common mistakes
Timing and renewal mistakes
Waiting until after the renewal date to cancel is common; you must cancel at least 24 hours before the next billing cycle to avoid charges.
Expecting a prorated refund for unused subscription time is a frequent misunderstanding; Shinesty does not provide prorated refunds.
Wrong channel for cancellation
Trying to cancel an Apple- or Google-billed subscription on the Shinesty website will not stop future charges; always cancel in the store where you purchased the subscription.
Other mistakes include returning underwear expecting a refund and not accounting for customs or return shipping costs on international returns.
Comparative recap
Quick action table
| Action | Where to do it | Timing requirement | Refund outcome |
|---|---|---|---|
| Cancel web subscription | shinesty.com → Account Details | At least 24 hours before renewal | No prorated refund; active until term end |
| Cancel app-store subscription | Apple App Store or Google Play | Follow store rules; cancel before next billing | Store-specific refund rules apply |
| Cancel web order (one-time) | Email customerservice@shinesty.com | As soon as possible; add "URGENT" in subject | Depends on fulfillment status; may be non-cancellable |
| Return non-underwear | Ship return to Shinesty distribution center | Postmarked within 30 days (60 seasonal) | Refund to original payment method (shipping non-refundable) |
| Return underwear | Contact customer service | Follow return eligibility rules | Store credit only (generally), except limited promotion |
After cancelling
What to expect next
After you cancel a web subscription, you will retain access until the paid period ends; no further charges should occur after cancellation takes effect.
If you canceled an app-store subscription, check your Apple or Google account for the exact end date of access.
Useful links and contacts
- Shinesty website: shinesty.com
- Customer service email: customerservice@shinesty.com
- Apple subscriptions help: Apple - manage subscriptions
- Google Play subscriptions help: Google Play - manage subscriptions
Address
Shinesty corporate mailing address
Use this U.S. address for formal correspondence or mail cancellation requests. International customers should email customer service for return instructions.
Mailing address
Shinesty, Inc.
2930 Umatilla St Ste 400, Denver, CO 80211, USA
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.