Service de résiliation N°1 en France
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Tokyotreat.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancel Tokyo Treat: Easy Method
What is Tokyotreat
Overview
Tokyotreat (branded TokyoTreat) is a subscription box service that sends curated Japanese snacks and candy to international customers on a recurring schedule.
Service model
Subscribers receive monthly or periodic boxes containing snacks and an informational booklet. Purchases are managed via an online customer portal.
How to cancel Tokyotreat
Primary cancellation method (web customer portal)
TokyoTreat’s documented cancellation process uses the web customer portal. There is no verified help article describing App Store or Google Play cancellations.
Step-by-step cancel instructions
- Sign in to your TokyoTreat account on the web customer portal.
- Go to Account → My Subscriptions (or My Account Dashboard → View Plan).
- Scroll to the bottom of the My Plan or My Subscription page and click “Cancel Subscription” (or “cancel my account”).
- Confirm by typing “YES” and click “Cancel Now” to complete the cancellation.
- If you cannot find the option, contact support using the help center link below and include your account email and order details.
What happens when you cancel
Effect on future renewals
Canceling via the portal is intended to stop automatic renewals; TokyoTreat advises cancelling before the renewal date to avoid further charges.
Access to boxes and account data
Typically, canceling prevents future shipments but does not retroactively change already charged boxes.
Your account data and order history remain accessible through the customer portal unless you request account deletion from support.
Will I get a refund?
Official refund policy
TokyoTreat’s official policy states all payments for boxes and services are final and non-refundable.
Customers are advised to cancel prior to renewal to avoid charges. See the official policy link below for details.
Exceptions and return conditions
- Refunds are only possible if a shipped box is physically returned to TokyoTreat’s office and accepted under their return instructions.
- Lost or delayed packages, particularly via non-trackable shipping, are generally not refundable per TokyoTreat guidance.
- If you believe an exception applies, gather evidence and contact support immediately; you may also consider payment-provider dispute options if necessary.
Tokyotreat plans and pricing
Published currency and limitations
TokyoTreat publishes its prices in USD only and does not list local EUR or NGN prices for regions including Nigeria.
Exact regional prices or conversions are not provided in TokyoTreat public documents.
Available plan types
| Plan | Price | Notes |
|---|---|---|
| Monthly plan | Varies | TokyoTreat lists USD prices on its site; convert to local currency as needed. |
| Annual/Prepaid plan | Varies | Prepaid plans may have lower per-box cost; check account for exact USD amounts. |
| One-time / Gift box | Varies | Single-box purchases may be available; pricing in USD on TokyoTreat site. |
Your consumer rights in Nigeria
Local consumer protections
Nigerian consumer law may provide protections for unfair trade practices, misrepresentation, and non-delivery of paid goods.
Specific outcomes depend on evidence, payment method, and whether the merchant provided clear terms.
Practical steps for Nigerian customers
- Document communications, dates, screenshots, and transaction records for any dispute.
- If TokyoTreat will not resolve a problem, consider contacting your payment provider (bank, card issuer, or PayPal) to ask about chargeback or dispute procedures.
- Local consumer protection agencies or ombuds services may assist with cross-border e-commerce disputes, but outcomes vary.
Customer experiences
Positive feedback
Many reviewers on Trustpilot praise the quality, variety of snacks, and the cultural booklet included in each box.
Positive reviews highlight enjoyment of curated snack selections and presentation.
Negative feedback and patterns
A recurrent complaint concerns unexpected auto-renewals and difficulty obtaining refunds after renewal.
Users report cases where refunds were refused or disputes took extra steps, and some customers resorted to payment-provider chargebacks.
Documentation checklist
What to prepare before contacting support
- Account email address and username used on TokyoTreat.
- Order number(s) and dates of renewal or charge.
- Screenshots of your subscription page showing cancellation option or lack thereof.
- Receipts, payment method details, and any communication with support.
What to include in a dispute or chargeback
- Clear timeline of events (purchase, renewal date, cancellation attempt).
- Evidence that you requested cancellation (screenshots or confirmation emails).
- Correspondence with TokyoTreat support and the outcome of those contacts.
Common mistakes
Assuming app-store cancellation applies
Many customers assume App Store (iOS) or Google Play subscriptions can be cancelled there, but TokyoTreat’s Help Center documents only the web portal method.
Do not rely on undocumented app-store instructions; use the web portal or contact support if unsure.
Expecting automatic refunds after cancellation
Customers often expect refunds after an unwanted renewal; TokyoTreat’s policy states payments are final, so cancellations do not guarantee refunds.
Attempting to cancel after a charge has posted may not result in a refund without a valid return and approval.
Comparative recap
Quick comparison points
The table below summarizes how TokyoTreat’s cancellation and refund experience typically compares across key factors.
At-a-glance comparison
| Feature | TokyoTreat (web portal) | Refund likelihood | Customer experience |
|---|---|---|---|
| How to cancel | Cancel in web customer portal (Account → My Subscriptions) | N/A | Documented and straightforward if portal works |
| App-store cancellations | Not documented by TokyoTreat | N/A | Users report uncertainty; verify with support |
| Refund policy | Payments final; refunds only if box returned | Low unless returned and approved | Several users report difficulty obtaining refunds |
After cancelling
Confirming cancellation
After you cancel, save a screenshot or PDF of the cancellation confirmation page or email for your records.
If you do not receive confirmation, check your account page and contact support with evidence of the attempt.
Further actions and useful links
- TokyoTreat cancellation help: How can I cancel my subscription?
- TokyoTreat refund policy: What is your refund policy?
- Delivery and non-arrival guidance: Can I get a refund since my order hasn't arrived?
- Community reviews (to gauge experiences): Trustpilot reviews
Address
Corporate headquarters
TokyoTreat Ltd. headquarters address (for returns or official correspondence):
Postal details
TokyoTreat Ltd. Minato-ku Mita 3-2-21-103 Tokyo, Tokyo 108-0073 Japan
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.