Cancel Trim: Easy Method

What is Trim

Service overview

Trim is a service that helps manage appointments, subscriptions and product purchases through a web and mobile app interface.

It offers Pay-As-You-Go appointments, subscription plans with periodic appointment credits, and product sales with return rules governed by its Terms of Service.

Who it's for

Trim is suitable for users who want help booking or cancelling appointments, managing recurring subscriptions, and returning products purchased through the service.

The guide below focuses on cancellation and refund rules relevant for users in Nigeria, based on Trim's published terms.

How to cancel Trim

Cancel via App or Website

• Open the Trim app or visit the Trim website and sign in to your account.
• For Appointments (Pay-As-You-Go or Subscription): choose the appointment and select cancel or reschedule. Appointments can be cancelled or rescheduled up to 48 hours before the appointment.
• For Subscriptions: cancel at any time through the app or website. Note that unused appointment credits expire at the end of the current 28-day period.

App Store / Google Play and support routes

• Subscription cancellations are managed via the Trim app or website; there is no separate Trim-specific App Store/Google Play cancellation policy.
• If you need help, use the in-app support or the contact details in your account to request assistance or confirm cancellation.

What happens when you cancel

Access and renewal

When you cancel a subscription it will stop future renewals; you will not be billed for subsequent periods after cancellation.

Subscription access may continue until the end of the paid period, but unused appointment credits do not roll over beyond the 28-day period.

Data and account

Trim retains account and transaction data per its privacy and terms; contact support if you want account closure or data deletion.

Cancellation does not automatically remove historical transaction records; request account actions through the app or support channels.

Will I get a refund?

Pay-As-You-Go appointments

If you cancel more than 48 hours before a booked appointment you are eligible for a full refund or credit.

Appointments cancelled less than 48 hours before the scheduled time are not refundable under Trim's terms.

Subscriptions and product returns

• Subscription: If you cancel a subscription and have used no appointments in the current 28-day period, you are entitled to a full refund for that current period.
• If you have used any appointments in the current period, unused credits expire and are not refundable or transferable.
• Product returns: you generally have 14 days from receipt to return products if they are unsealed. Sealed hygiene products are not returnable once opened.
• Refunds for returns are processed within 14 days. Return postage is covered by Trim if the return is due to a fault or Trim error; otherwise the user typically pays return shipping.

Trim plans and pricing

Pricing table

Notes on pricing

Prices shown are the in-app Premium purchases listed in the Nigerian App Store, with an approximate EUR conversion for reference.

Actual charged amounts may vary slightly due to exchange rates and App Store regional pricing rules.

Your consumer rights in Nigeria

Statutory protections

Consumers in Nigeria are protected by national consumer law, including the Federal Competition and Consumer Protection Act (FCCPA) 2018, which provides rights against unfair practices and faulty goods.

Trim's terms cannot override statutory consumer rights; you may pursue remedies under Nigerian law in addition to Trim's published policies.

Refunds and faulty goods

If goods are faulty or misdescribed you are entitled to a remedy such as a refund, repair or replacement under applicable law.

Trim's terms state that return costs are covered by the company when the return is due to a fault or error; otherwise the consumer generally bears return postage costs.

Customer experiences

Positive feedback

• Users often praise Trim for negotiating bills (cable, phone, internet), saving money with minimal effort.
• The subscription management and cancellation feature is highlighted for identifying and cancelling unwanted recurring subscriptions.

Negative feedback

• Some users report frequent communications - multiple texts, emails or calls - during negotiation processes.
• A minority note that negotiations sometimes do not achieve the expected discounts, or that manual intervention was needed to secure changes.

Documentation checklist

Before you cancel

• Account email and login details.
• Appointment booking reference or subscription ID.
• Proof of purchase or payment receipt for the relevant period.

For returns

• Order number and date of receipt.
• Original packaging and unsealed condition where required.
• Photos showing the fault or condition, if claiming a faulty item.
• Return form or correspondence with Trim support, if provided.

Common mistakes

Missing the 48-hour window

A frequent error is assuming you can cancel an appointment at any time for a refund. Cancellations must be made more than 48 hours before the appointment to qualify for a full refund.

If you cancel inside the 48-hour window you should expect no refund for Pay-As-You-Go bookings under the terms.

Assuming all subscriptions refund unused time

Another common mistake is expecting unused subscription credits to roll over or be refunded automatically. Trim's terms state unused appointment credits expire at the end of the 28-day period.

If you cancel a subscription you may only receive a refund for the current period if no appointments were used in that period.

Comparative recap

Quick comparison table

Summary points

Key takeaways: cancel appointments more than 48 hours ahead for refunds, cancel subscriptions via app/web, and keep documentation for returns or disputes.

Contact Trim support promptly if you believe a refund or return is due under the terms or under Nigerian consumer law.

After cancelling

Next steps

• Check your email and in-app messages for cancellation confirmation and any refund timelines.
• If returning a product, follow the packaging and contact instructions provided by Trim to ensure a smooth refund.
• Request written confirmation if you are promised a refund or credit.

Useful links

• Trim Terms of Service
• Manage subscriptions in-app or via your App Store / Google Play subscription settings.

Address

Returns and correspondence

Unit 52, St Olav’s Court, Lower Road, London, SE16 2XB.

Use this address for physical returns or written correspondence only if instructed by Trim support or the returns process.

Support contact

For account cancellations, refunds or returns open the Trim app or use the support/contact option in your account.

If you need the Terms reference, see Trim Terms of Service.