Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Winc service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Winc: Easy Method
What is Winc
Overview
Winc is a US-based wine club and direct-to-consumer wine retailer that offers a membership model with curated bottles and monthly credits.
Members receive personalized wine selections, the ability to skip shipments, and an online account to manage orders.
Service scope
Winc primarily operates in the continental United States and charges in USD; there is no official local Nigerian service or pricing in EUR.
Because Winc is US-focused, Nigerian customers should verify cross-border purchase and shipping restrictions before subscribing.
How to cancel Winc
Cancel by live chat
- Go to Winc’s website and open the live chat during support hours.
- Request cancellation and provide your account email and order details.
- Confirm the agent has processed the cancellation and ask for a confirmation message or reference number.
Cancel by phone
- Call Winc support at 1-855-282-5829 during hours: Mon - Fri 6 am - 3 pm PT, Sat - Sun 7 am - 4 pm PT.
- Give your account details and ask the agent to cancel membership immediately.
- Request a cancellation confirmation and record the agent’s name and time.
What happens when you cancel
Access and billing
After cancellation, your future recurring charges should stop; however, verify cancellation with a confirmation from Winc.
Keep monitoring your bank or card statements for any unexpected post-cancellation charges.
Orders and committed shipments
Removing bottles from your upcoming box does not cancel the order unless you skip or cancel the membership properly.
Once an order reaches "Committed" status it cannot be edited or cancelled via the site; contact support for potential options.
Will I get a refund?
General refund policy
Winc’s Satisfaction Guarantee may credit your member account for the full value of a dissatisfied bottle toward a future order.
Credits are commonly applied to member accounts rather than refunded to the original payment method.
Exceptions and timing
- Returns may incur a restocking fee - reports indicate fees up to about $20 or potentially up to the order value.
- Refunds for returned orders generally take about 7 - 10 business days depending on your bank.
- If an order is already “Committed,” refunds or edits may not be possible without contacting support.
Winc plans and pricing
Available plans
Exact plan names and EUR pricing for Nigeria are not available because Winc operates in USD and serves the US market.
Use the table below for a simple summary; see Winc’s site for up-to-date USD pricing.
Notes on currency and availability
Winc charges in USD and commonly shows items around $13 per bottle and monthly credit options (e.g., $59.95 credits).
Nigerian customers should expect currency conversion, international card restrictions, and potential cross-border limitations.
| Plan | Price (EUR) | Notes |
|---|---|---|
| Membership with monthly credits | Varies | Winc operates in USD; check Winc FAQ for details. |
| Per-bottle purchases | Varies | Typical bottle pricing is shown in USD on the Winc site; international purchase may not be supported. |
Your consumer rights in Nigeria
Relevant laws and authorities
Nigerian consumers are protected by the Federal Competition and Consumer Protection Act 2018, enforced by the Federal Competition and Consumer Protection Commission (FCCPC).
The FCCPC handles complaints about unfair contract terms, misleading practices, and unauthorized charges.
Practical steps to enforce rights
- Keep records of signup, confirmations, and any correspondence with Winc.
- Contact your bank or card issuer to dispute unauthorized recurring charges if cancellation fails.
- File a complaint with the FCCPC (https://www.fccpc.gov.ng) if you believe your rights were violated.
Customer experiences
Positive reports
Some customers report Winc resolves issues quickly and provides helpful support, with satisfactory problem resolution.
Winc’s Satisfaction Guarantee and account credits are helpful for many users after reporting dissatisfaction.
Negative reports
Complaints include confusion around forced memberships at checkout and difficulty removing or avoiding membership adds.
Other negative reports cite unexpected recurring charges, credits that cannot be refunded, and trouble terminating subscriptions on some occasions.
Documentation checklist
Essential account information
- Account email address and username
- Order numbers and dates for the charges you want cancelled
- Screenshots of your membership, committed orders, and any error messages
Proof for disputes
- Payment receipts and bank or card statements showing the charge
- Chat transcripts, confirmation emails, and agent names/dates
- Any returns tracking numbers or support ticket references
Common mistakes
Assuming removing bottles cancels the order
Users sometimes delete bottles from the box but do not skip the month or cancel membership.
Removing bottles does not cancel an upcoming shipment once the order is in the system.
Not getting written confirmation
Failing to request written confirmation of cancellation leads to disputes if charges continue.
Always ask for and save a cancellation confirmation, reference number, or email from Winc support.
Comparative recap
Feature comparison
The table below compares key aspects like cancellation ease, refunds, skip option, and support reputation.
How to use the comparison
Use this summary to weigh convenience (skip vs cancel), risk (refunds and restocking fees), and support responsiveness.
| Feature | Winc (summary) | Practical implication for Nigerian users |
|---|---|---|
| Cancellation method | Live chat or phone, no fee | Contact support directly and obtain confirmation; monitor bank statements after cancelling. |
| Skipping shipments | Unlimited "Skip a Month" if done 48+ hours before processing | Use skip to avoid a charge without cancelling membership; set reminders for deadlines. |
| Refunds and credits | Satisfaction Guarantee may credit account; returns may have restocking fees | Credits may not be refundable to card; consider this before subscribing from abroad. |
| Customer support reputation | Mixed - some quick resolutions, some cancellation difficulties | Document all interactions and escalate to bank or consumer protection if needed. |
After cancelling
Immediate actions
Save the cancellation confirmation and any chat transcripts or emails from Winc for your records.
Check bank or card statements for at least two billing cycles to confirm no further charges.
Where to get help
- Winc FAQ and support: Winc FAQ
- Customer reviews and experiences: Trustpilot Winc
- For refunds or disputes, consult payment provider or your bank immediately.
Address
Primary contact address
Winc corporate address (for reference):
5340 Alla Road, Suite 105, Los Angeles, CA 90066, United States
Support phone
Customer support: 1-855-282-5829 (use during support hours listed in this guide).
For online help, visit Winc FAQ.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.