Cancellation service #1 in Australia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ownerly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ownerly: Easy Method
What is Ownerly
Overview
Ownerly is a property-data and home-report service that provides access to public-record information and related reports for homeowners, buyers, and real estate professionals.
The service is account-based and subscription-managed, with support and billing handled through Ownerly's customer service channels.
Service scope
Ownerly aggregates public records and creates reports; some users find this helpful, while others report the data can be limited or publicly available elsewhere.
Subscriptions, trials, billing and refunds are governed by Ownerly's terms and handled by their support team per their policies.
How to cancel Ownerly
Primary ways to cancel
- Email: send a cancellation request to support@ownerly.com including your 9‑digit member ID and account details.
- Contact form: use the "Contact Us" form while logged in to submit a cancellation request.
- Live chat: request cancellation via the live chat option on the Ownerly website.
- Phone: call 1‑888‑212‑8460 and provide your 9‑digit member ID to the representative.
Notes about in‑app cancellations
Ownerly's documentation does not detail specific App Store or Google Play in‑app cancellation routes.
If you subscribed through an app store, you should still contact Ownerly support and also check the store's subscription management page for any platform-specific steps.
What happens when you cancel
Billing and renewals
Cancellation stops future invoices, but it does not remove your obligation to pay for the remainder of the current subscription period.
You remain responsible for any previously incurred charges as defined in Ownerly's terms and conditions.
Access and data
Access to subscription features typically ends at the close of the paid period unless otherwise specified by Ownerly.
Keep copies of any reports you need before the account access ends and save confirmation of cancellation for your records.
Will I get a refund?
Standard policy
Refund requests are handled on a case-by-case basis; there is no automatic statutory refund stated in Ownerly's public terms for Nigeria.
To request a refund you must email support@ownerly.com and provide relevant subscriber details.
Processing and limits
- Ownerly processes refunds immediately on their side when approved, but bank processing times may delay the funds appearing for up to 10 days (some sources note up to 30 days).
- Ownerly typically limits refunds to one per subscription; repeat requests may be refused, particularly if deemed in bad faith.
Ownerly plans and pricing
Availability of pricing information
Public pricing specific to users in Nigeria is not available from Ownerly's public pages.
Because local pricing is not published, plan costs can vary depending on region and promotional trials.
Summary table
| Plan | Price |
|---|---|
| Subscription plans | Varies |
| Trial offers | Varies |
Your consumer rights in Nigeria
Statutory rights
There is no specific public statement from Ownerly about a statutory 14‑day cooling‑off period for Nigerian consumers.
Nigerian consumer protection laws may apply in general, but Ownerly's public policy indicates refunds and cancellations are contractual and handled case-by-case.
Practical steps for Nigerian customers
- Document all communications with Ownerly (emails, chat transcripts, call dates and agent names).
- If you believe terms were misleading, you can raise the issue with your card issuer or payment provider and keep evidence of your cancellation attempts.
Customer experiences
Positive reports
Some customers report helpful support agents who processed cancellations and issued refunds, for example refunds equivalent to one month's cost in certain cases.
These positive outcomes generally came after direct contact with Ownerly support.
Negative reports
- Many reviewers complain of recurring subscription charges even after attempts to cancel.
- Common complaints include unclear trial terms where a low-cost trial converted to recurring billing and difficulty cancelling via app or web.
- Some users report the delivered data was incomplete, inaccurate, or available from public records at no cost.
Documentation checklist
What to gather before you contact support
- Your 9‑digit Ownerly member ID and account email address.
- Dates of subscription start, trial start and any cancellations attempted.
- Screenshots of billing charges, trial terms, and any confirmation messages.
- Receipts from App Store or Google Play if you subscribed via mobile.
What to keep after contact
- Copies of email exchanges, live chat transcripts and any cancellation confirmation.
- Bank or card statements showing any disputed charges for reference when contacting your payment provider.
Common mistakes
Not saving confirmation
Many users assume cancellation is complete without saving a confirmation. Without written proof, disputes over continued billing become harder.
Relying only on in‑app actions
Some customers attempt to cancel only through an app store or through an app interface that is not clearly documented by Ownerly.
Failing to also contact Ownerly support directly can leave the account active and billing unchanged.
Comparative recap
Quick comparison
| Aspect | What to expect |
|---|---|
| Cancellation routes | Email, contact form (while logged in), live chat, or phone with your 9‑digit member ID; in‑app routes not specified. |
| Refund policy | Case‑by‑case; must request by email; processed on Ownerly side but bank delays possible; usually limited to one refund per subscription. |
| Billing after cancellation | Stops future invoices but you remain liable for the current paid period. |
| Customer reports | Mixed: some successful refunds and cancellations; many complaints about recurring charges and unclear trial terms. |
Key takeaways
- Always include your 9‑digit member ID and keep written confirmation when contacting support.
- Request refunds by email and expect bank processing delays; retain documentation for disputes.
After cancelling
Immediate next steps
Save your cancellation confirmation and any related messages from Ownerly for future reference.
Check your bank or card statement over the following billing cycle to verify no further charges occur.
Further actions if problems persist
- If billed after cancellation, contact Ownerly again and provide your documentation.
- If you cannot resolve the issue with Ownerly, consider contacting your bank or card issuer to dispute recurring charges.
- Useful links: Ownerly billing FAQ https://www.ownerly.com/faq/billing/ and Ownerly terms https://www.ownerly.com/terms-and-conditions/.
- For community reports and reviews, see a general review site: Trustpilot - Ownerly.
Address
Support and contact
Email for cancellations and refunds: support@ownerly.com.
Phone (U.S.): 1‑888‑212‑8460 - have your 9‑digit member ID ready when calling.
Mailing address for legal notices
Ownerly, Attn: Legal Department, MSC - 414887, P.O. Box 105168, Atlanta, GA 30348-5168.
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