Služba pro zrušení č. 1 v Czech Republic
Vážená paní, vážený pane,
Tímto vám oznamuji své rozhodnutí ukončit smlouvu týkající se služby Qantas.
Toto oznámení představuje pevnou, jasnou a jednoznačnou vůli zrušit smlouvu, s účinností k prvnímu možnému termínu nebo v souladu s platnou smluvní lhůtou.
Prosím vás, abyste podnikli veškerá užitečná opatření pro:
– zastavení veškeré fakturace od data účinnosti zrušení;
– písemné potvrzení řádného zohlednění této žádosti;
– a případně mi zaslali konečné vyúčtování nebo potvrzení zůstatku.
Toto zrušení je vám zasláno certifikovaným e-dopisem. Odeslání, časové razítko a integrita obsahu jsou stanoveny, což z něj činí průkazný dokument splňující požadavky elektronického důkazu. Máte tedy všechny prvky nezbytné k provedení řádného zpracování tohoto zrušení, v souladu s principy platnými pro písemné oznámení a smluvní svobodu.
V souladu s pravidly týkajícími se ochrany osobních údajů vás také žádám:
– o vymazání všech mých údajů, které nejsou nezbytné pro vaše zákonné nebo účetní povinnosti;
– o uzavření jakéhokoli souvisejícího osobního prostoru;
– a o potvrzení účinného vymazání údajů podle práv platných pro ochranu soukromí.
Uchovávám si úplnou kopii tohoto oznámení i důkaz o odeslání.
Cancel Qantas: Easy Method
What is Qantas
Overview
Qantas is the flag carrier airline of Australia, operating domestic and international flights and related services such as ticketing, lounges, and frequent flyer benefits.
For passengers in Nigeria the airline is the same carrier and governed by Qantas' global Conditions of Carriage and fare rules when you book a flight with Qantas.
Key definitions
A booking/ticket is the reservation and electronic ticket issued when you purchase travel; fare rules attached to that ticket determine cancellation and refund rights.
“Cancellation” means you ask Qantas to void or refund a booked ticket; some cancellations may instead be processed as voids or rebookings depending on timing and fare terms.
How to cancel Qantas
Online and app steps
- Sign in to your Qantas account on the website or app and open the booking you want to cancel.
- Follow the on-screen option to cancel or request a refund; the screen will show whether your fare is refundable.
- If you booked through a travel agent or third party, contact them to process the cancellation on your behalf.
Phone and same-day options
- Contact Qantas customer service if you cannot cancel online; expect hold times and prepare your booking reference and ticket number.
- If you cancel on the same calendar day the ticket was purchased it may be voided rather than requiring a refund, so tell the agent you are requesting a void if eligible.
- For tickets purchased in the US at least one week before departure, you may be eligible for a full refund if cancelled within 24 hours - request a refund explicitly.
What happens when you cancel
Booking status and access
When a cancellation is accepted your booking is marked cancelled and you lose access to seat assignments and check-in for that flight.
If a void is permitted (same-day purchase/cancellation) the ticket can be treated as never issued and you avoid the normal refund process.
Renewal, credits and data
Depending on the fare you may receive a refund, a travel credit, or a rebooking option. Credits and vouchers are subject to their own terms and expiry dates.
Qantas retains booking and transaction records in accordance with its policies and applicable law; if you need data access or deletion, contact Qantas directly.
Will I get a refund?
Refund policy basics
Refund entitlement is determined by the fare rules attached to your ticket and Qantas' Conditions of Carriage. Some fares are non-refundable or only partially refundable.
Refunds are generally permitted if Qantas cancels, significantly changes your flight, downgrades you, or misses a connection they are responsible for.
Important exceptions and timing
- Same-day void: If you buy and cancel on the same calendar day the ticket may be voided without a refund process.
- US 24-hour rule: For tickets bought in the US at least one week before departure, cancellation within 24 hours may be eligible for a full refund on request.
- Ticket expiry: Refunds are only allowed within 13 months from ticket issue; after 13 months the ticket typically expires unless special circumstances apply.
Qantas plans and pricing
Available plans
Below are the reported Qantas Club Flexible details converted and presented in EUR for reference in Nigeria.
Prices shown reflect conversion of published AUD values to EUR as per available sources.
| Plan | Price | Period | Features |
|---|---|---|---|
| Qantas Club Flexible (current) | €70.29 joining fee + €53.96 per 28-day period | Rolling 28-day | Access to Qantas Club domestic & International Business lounges (Qantas-branded only); no guest or partner lounge access; digital membership only |
| Qantas Club Flexible (from 11 Dec 2025) | €81.19 joining fee + €53.96 per 28-day period | Rolling 28-day | Same features as current plan; joining fee increased from current level |
Notes on pricing
These prices were converted from AUD to EUR using an available Qantas Pay exchange rate and are presented because Qantas does not publish EUR pricing specific to Nigeria.
If you need precise local currency pricing or offers, check Qantas' official site or contact customer service for the country of sale.
Your consumer rights in Nigeria
Applicable protections
When you buy Qantas services from Nigeria you may have rights under Nigerian consumer protection laws for misleading conduct, unfair practices, and provision of contracted services.
Where Qantas cancels or significantly changes flights you may also have entitlements under international conventions or the airline’s Conditions of Carriage.
Practical steps to enforce rights
- Document all communications, booking references, receipts and screenshots of promises or fare rules.
- If Qantas denies a refund or fails to respond, escalate via Qantas customer relations and keep records for any dispute with payment providers or local consumer authorities.
Customer experiences
Positive reports
Some customers report helpful airport staff, successful rebookings, and proactive accommodation for regional departures or earlier flights.
Positive outcomes are often cited when staff can make immediate operational changes at the airport.
Negative reports
Public reviews include complaints about long hold times, unhelpful customer service, website and app booking errors, and delayed refunds taking weeks or months.
A notable May 2024 privacy incident briefly exposed some customers' account details in the app, which affected user trust and generated media coverage.
Documentation checklist
Essential documents to have
- Booking reference (PNR) and e-ticket number
- Proof of purchase/receipt showing fare paid and payment method
- Passport or photo ID used when booking
Supporting documents for special claims
- Medical certificates or evidence for compassionate refunds or waivers
- Correspondence with Qantas (emails, chat transcripts, screenshots)
- Receipts for additional expenses if claiming compensation for delays or cancellations
Common mistakes
Assuming all fares are refundable
Many passengers mistakenly assume they can get a refund regardless of fare type. In reality, refund rights depend on the fare rules attached to the ticket.
Always check fare conditions at purchase to avoid surprises when cancelling.
Delaying action or evidence collection
Waiting too long to request a cancel/void or to gather documents can cause difficulty, especially where same-day voids or time-limited refund windows apply.
Start the process immediately, keep copies of all communications, and note timestamps of calls and emails.
Comparative recap
Quick comparison table
| Topic | What Qantas provides | What to watch for |
|---|---|---|
| Cancellation rules | Governed by fare rules and Conditions of Carriage; same-day voids may apply | Some fares are non-refundable; check rules before purchase |
| Refund timing | Refunds possible within 13 months of ticket issue; refunds for airline-initiated changes or cancellations | Refunds can be delayed; expect communication and record-keeping |
| Customer service experience | Varied - some helpful staff and successful rebookings reported | Many complaints about hold times, app/website issues, and slow refunds |
After cancelling
Follow-up actions
After cancellation, monitor your email for confirmation and any refund transaction reference. Allow time for processing according to the fare and Qantas’ policies.
If you do not receive expected refunds, follow up with Qantas customer relations and your payment provider.
Helpful links
Address
Qantas head office
10 Bourke Rd, Mascot NSW 2020, Australia.
If you need to contact Qantas corporate offices for formal correspondence, use the address above and direct mail or legal correspondence as appropriate.
Podobné služby zrušení
FAQ
Důležité upozornění týkající se limitů služby
V zájmu transparentnosti a prevence je nezbytné připomenout limity spojené s jakoukoli dematerializovanou odesílací službou, i když je opatřena časovým razítkem, sledována a certifikována. Záruky se vztahují na odeslání a technický důkaz, ale nikdy na chování, pečlivost nebo rozhodnutí příjemce.
Pozor, Postclic nemůže:
- zaručit, že příjemce obdrží, otevře nebo se seznámí s vaším e-dopisem.
- zaručit, že příjemce zpracuje, přijme nebo vyhoví vaší žádosti.
- zaručit přesnost nebo úplnost obsahu napsaného uživatelem.
- zaručit platnost chybné nebo neaktualizované adresy.
- zabránit zpochybnění právního dosahu dopisu příjemcem.