Cancel Sixt: Easy Method

What is Sixt Nigeria

Overview

Sixt Nigeria is the local operation of the international Sixt car rental brand, operating through Coscharis Mobility LTD in Nigeria. It offers short‑term car rentals in cities such as Lagos, Abuja, Port Harcourt and Benin City.

Core services

Services include standard economy cars and electric vehicle rentals, one‑way options, and different rate types (e.g., Pay at Pickup and Pay Now). Booking, cancellation and billing follow Sixt Nigeria's local terms.

How to cancel Sixt Nigeria

Cancel online

• Log in to the Sixt booking portal or open your booking confirmation email.
• Use the booking reference to select the reservation and choose the cancel option before rental start.

Cancel in writing or via branch

• Send a written cancellation to Sixt Nigeria Headquarters (Coscharis Mobility LTD, Lagos) or to the branch where you booked.
• If you do not know the exact branch, contact the Abuja branch as a central point of contact.

What happens when you cancel

Access to booking and data

After cancellation your booking record is updated and access to the reserved vehicle is removed. Electronic confirmations will reflect the cancellation.

Renewal and future bookings

Cancellation ends the current rental commitment and does not automatically create a new booking. You will need to make a new reservation for future rentals.

Will I get a refund?

Standard refund policy

Refunds are available when you cancel before the rental start, but Sixt Nigeria may retain a cancellation charge equal to up to 3 days' rental. This includes extras and additional charges.

Exceptions and no‑show

• Rate type matters: "Stay Flexible (Pay at Pickup)" can generally be cancelled free before pickup (global policy).
• "Best Price (Pay Now)" cancellation conditions vary and are shown at booking.
• No‑show typically results in the full prepayment being withheld (no refund).

Sixt Nigeria plans and pricing

Daily rate examples

Below are sample day rates found from third‑party booking platforms for Sixt in Nigeria (2024/2025). Actual prices may vary by date, location and extras.

Pricing table

Your consumer rights in Nigeria

Local contract terms

Sixt Nigeria's terms permit cancellation with a refund less a cancellation charge of up to three days' rental. The terms explicitly allow withholding of full prepayment for no‑shows.

Statutory protections

There is no explicit 14‑day cooling‑off right or automatic statutory refund described in Sixt Nigeria's published terms. Check your booking confirmation for any specific contractual exceptions.

Customer experiences

Positive summaries

There are no Nigeria‑specific user reviews located on major review platforms like Trustpilot or ProductReview Nigeria in the verified sources.

Negative summaries

Global complaints commonly cite post‑rental damage claims, unexpected charges, disputes over refunds, late invoices and opaque customer‑service processes.

Documentation checklist

What to prepare before cancelling

• Booking confirmation (reference number and dates).
• Payment proof (card statement or receipt) showing prepayment.
• Rental agreement and any quoted terms or rate conditions.

What to keep after cancellation

• Cancellation confirmation email or written reply from Sixt Nigeria.
• Photographs of the vehicle at pickup and return, where available.
• Return report or handover document from the branch.

Common mistakes

Missing cancellation window

Example: waiting until after the scheduled rental start. Many customers lose refund rights or face full no‑show charges if they miss the cancellation deadline.

Poor record keeping

Example: not saving booking confirmations, payment receipts or vehicle photos. This makes it harder to dispute unexpected charges or to prove timely cancellation.

Comparative recap

Quick comparison

After cancelling

Check your confirmation

Ensure you receive a written cancellation confirmation from Sixt Nigeria and keep it with your payment evidence. If not received, follow up in writing.

Follow‑up actions

• If refund is delayed, contact Sixt Nigeria customer service and provide booking and payment details.
• If you cannot resolve the refund, consider contacting your card issuer to dispute the charge with supporting evidence.
• For general information, see Sixt Help Center: Sixt Help Center.

Address

Head office (recommended contact)

Constitution Avenue, Abuja, 234‑9, Nigeria.

Contact advice

If you know the branch where the rental started, contact that branch directly for cancellations. If you do not know the branch, contact the Abuja location as a central point of contact.