Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Uber service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Uber: Complete Guide
What is Uber
Overview
Uber is a ride-hailing app and platform that connects riders with drivers using smartphones. In Nigeria it operates as a transport service where fares are charged per ride and trips are trackable in-app.
How it works
Riders request trips via the Uber app or web, drivers accept, and the trip details (ETA, plate number, route) are shown to both parties. Payment can be cash or a card/wallet depending on settings and availability.
How to cancel Uber
App (iOS / Android)
- Open the Uber app and tap the active trip or the trip card at the bottom of the screen.
- Tap "Cancel" and confirm when prompted.
- If you cancel within approximately 5 minutes of the driver accepting the trip, you won’t be charged a cancellation fee; after that window a fee may apply.
- To dispute a charge, reply to your trip receipt in-app or go to the Help section for that trip.
Web and App Store / Google Play
- Web users cancel from the active trip panel on the Uber website - the same timing rules apply as the app.
- There is no separate cancellation policy tied to which store you downloaded the app from; the in-app rules govern cancellations.
- Disputes can be submitted via the web Help Center or the app Help section.
What happens when you cancel
Notification and charges
When you cancel, the driver is notified immediately and the trip is ended in the system. If cancellation occurs after the grace window, a cancellation fee may be charged to your payment method.
Account and data
Canceling a trip does not close or suspend your Uber account. Trip records, receipts and logs remain accessible in your account for reference and any dispute process.
Will I get a refund?
General policy
There is no general statutory "14-day right to refund" for ride-hailing in Nigeria. Refunds and cancellations are governed by Uber's Terms for Nigeria and Help Center policies.
Exceptions and how to request a refund
- Refunds may be issued case-by-case for unfair cancellation fees, incorrect charges, or service issues.
- To request a refund, reply to your trip receipt in the app or open the specific trip in Help and submit a complaint with screenshots and details.
- Keep copies of receipts, timestamps, and any communication; Uber reviews disputes and may credit your account or refund the payment if appropriate.
Uber plans and pricing
Typical pricing example
Uber pricing in Nigeria is per ride; no national subscription plans were offered in 2024 - 2025. Fares vary by city, demand, and route.
Notes on currency and estimates
Example fares below use approximate Lagos 2025 rates and an NGN→EUR conversion for illustrative purposes only.
| Plan | Price | Period | Features |
|---|---|---|---|
| UberX per-ride fare (example) | ≈ €0.56 | Single ride | Base fare ~₦400 + ₦9 per min + ₦90 per km; example: 5 km, 10 min ≈ ₦940 → ≈ €0.56 |
Your consumer rights in Nigeria
Legal context
Ride-hailing in Nigeria is not subject to a statutory 14-day cooling-off right similar to e‑commerce goods. Consumer protections depend on service terms and general consumer law principles.
Practical rights and remedies
- You can rely on Uber's Terms and Help Center to request refunds or dispute charges.
- Keep evidence (receipts, screenshots, trip IDs) when filing disputes; Uber's internal review determines outcomes.
- If issues persist, you may seek local consumer protection advice, but Uber’s Help channels are the primary route for immediate resolution.
Customer experiences
Positive experiences
- Many riders report Uber is safer and more trackable than some local taxis; users highlight plate confirmation and trip tracking.
- Fast booking and in-app navigation are commonly praised.
Negative experiences
- Reports exist of drivers prompting cancellations to cause riders to incur fees ("cancellation scams").
- Some riders report overcharged trips or difficulty resolving disputes with support.
Documentation checklist
Before you cancel
- Confirm driver plate number and ETA in the app.
- Take a screenshot of the trip card if you suspect an issue before cancelling.
If disputing a fee or requesting a refund
- Trip receipt or trip ID (found in the app receipt email or trip history).
- Screenshots of the trip screen, messages, timestamps, and any incorrect charges.
- Payment method details (last four digits) and any relevant correspondence with the driver.
Common mistakes
Cancelling after the grace window
A common mistake is cancelling after the roughly 5-minute driver acceptance window and assuming no fee applies. Always check the trip timer before cancelling to avoid charges.
Not collecting evidence
Riders sometimes expect support to act without providing receipts or screenshots. Without trip IDs and timestamps, disputes are harder to resolve.
Comparative recap
Method comparison table
| Method | Fee window | How to dispute | Notes |
|---|---|---|---|
| App (iOS / Android) | ~5 minutes grace after driver accepts; fee may apply after | Reply to trip receipt in-app or use Help for that trip | Fastest route; also shows trip details and driver info |
| Web | Same timing rules as app | Use web Help Center or sign into account to reply to receipt | Same policies apply; useful if you prefer desktop access |
| App Store / Google Play | Same as in-app rules | Disputes handled in-app or via Help Center, not via store | Download source does not change cancellation rules |
Quick tips
- Cancel within the early window to avoid fees.
- Keep receipts and screenshots to speed up disputes.
After cancelling
Next steps
Check your trip history and email for the receipt immediately after cancelling. If charged, open the trip in the app Help and submit a dispute with supporting documents.
Helpful links and contacting support
- Uber Help Center - main support and dispute submission.
- Uber Terms & Conditions (Nigeria) - legal terms governing cancellations and refunds.
Address
Main office
29, Mambilla Street, Aso Drive, Abuja.
Additional notes
This address is the likely main Abuja office used for liaison or in-person enquiries. For account issues, begin with the in-app Help or the links above for faster resolution.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.