Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Uber One service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Uber One: Complete Guide
What is Uber One
Overview
Uber One is a paid membership program that bundles benefits for Uber rides and Uber Eats deliveries, typically including discounts, delivery fee waivers, and priority support.
The exact benefits and availability can vary by market and may differ in Nigeria depending on local rollout and promotions.
Key features
Members often receive reduced costs on eligible rides and deliveries, faster support responses, and exclusive offers from partners.
Offers, billing cadence, and eligibility rules are controlled by Uber and may change over time.
How to cancel Uber One
Cancel in the Uber app
- Open the Uber app on your phone and tap your profile or the menu icon.
- Go to "Uber One" or "Membership" in the account settings.
- Follow the on-screen option to manage or cancel your membership and confirm cancellation.
Cancel via web or support
- Visit help.uber.com, sign in, and search for "cancel Uber One" for guided steps and chat support.
- If chat is available, request cancellation and save the chat transcript or case number.
Alternative contact methods
- If you prefer written correspondence, send a clear cancellation request including your account email/phone to the support channels recommended on Uber Help.
- As an alternative contact location in Nigeria, consider including this office address in written inquiries: 29 Mambilla Street, Off Aso Drive, Maitama, Abuja.
What happens when you cancel
Access to member benefits
Cancelling usually stops future renewals but does not always end benefits immediately.
You may retain membership benefits until the end of your current paid period depending on Uber’s billing rules.
Renewal and billing
Cancellation prevents subsequent automatic charges after your current billing period ends.
Always check the cancellation confirmation to confirm the effective date of termination.
Account data and settings
Your Uber account remains active for rides and deliveries even after cancelling Uber One.
Membership history and receipts are typically retained in your account records for future reference.
Will I get a refund?
General policy
Refunds for membership fees are generally handled according to Uber’s terms of service and local regulations.
Standard practice often does not provide full refunds if you cancel after a billing period has started.
Possible exceptions
- Partial or prorated refunds may be available in specific cases, for example billing errors or service interruptions.
- Documented mistakes or duplicate charges increase the chance of a refund after a successful dispute with support.
How to request a refund
If you believe you are owed a refund, contact Uber Support via the app or help.uber.com.
Provide your subscription receipt, dates, and a clear reason for the refund request to speed resolution.
Uber One plans and pricing
Available plan types
Typical markets offer monthly and annual plans plus occasional trial periods; exact Nigerian offerings may differ.
Because pricing in Nigeria is not publicly published by Uber, costs can vary by promotion and launch status.
Pricing note
No publicly available, verified pricing for Uber One in Nigeria (in EUR or NGN) was found for 2024 - 2025.
The table below therefore uses "Varies" where specific price data is not published.
| Plan | Price (NGN) | Billing period | Key benefits |
|---|---|---|---|
| Monthly | Varies | Monthly | Ride discounts, delivery benefits, priority support (subject to local availability) |
| Annual | Varies | Yearly | Same benefits as monthly, billed annually (may offer lower effective monthly cost) |
| Trial / Intro offers | Varies | Short-term | Free or discounted trial periods where available |
Your consumer rights in Nigeria
Applicable regulators
The Federal Competition and Consumer Protection Commission (FCCPC) oversees consumer rights and unfair trade practices in Nigeria.
For digital services, consult the FCCPC for guidance on complaints and dispute resolution.
Typical rights you can invoke
- Right to clear information on pricing, renewal and cancellation terms.
- Right to raise disputes about incorrect charges and to seek refunds where justified.
- Right to lodge complaints with the FCCPC if informal resolution with the provider fails.
How to escalate a dispute
Keep documentation of your cancellation request and any support communications before contacting FCCPC.
File complaints through FCCPC channels and provide receipts, screenshots, and timelines to support your case.
Customer experiences
Positive feedback
Many users report value from discounts and delivery fee savings, especially during frequent use of rides and food delivery.
Priority support and exclusive promotions are commonly mentioned positive points.
Common complaints
Frequent issues include confusion over auto-renewal timing, unclear local pricing, and delays in receiving cancellation confirmation.
Some members report difficulties obtaining refunds for unexpected charges or billing errors.
Takeaway
Overall satisfaction often depends on usage frequency and clarity of billing communications.
Documenting actions and confirming cancellations reduces friction with support teams.
Documentation checklist
What to gather
- Account email address and phone number linked to your Uber account.
- Subscription confirmation email or receipt showing plan and billing date.
- Screenshots of membership page and cancellation screen (if available).
What to include in a written request
- Clear statement: "Please cancel my Uber One membership."
- Account identifier, last four digits of card used, and date you want cancellation to take effect.
- Request for written confirmation and a support or case reference number.
Common mistakes
Missing the renewal window
Many users attempt to cancel after the billing date and then assume the charge will be reversed.
Always cancel before the next billing cycle to avoid being charged for the next period.
Cancelling the wrong account
Users with multiple Uber accounts sometimes cancel the wrong profile and lose access to intended benefits.
Verify the account email or phone before submitting a cancellation request.
Not saving confirmation
Failing to keep a cancellation confirmation or case number makes disputes harder to resolve with support or regulators.
Save screenshots, emails, or chat transcripts after you cancel.
Comparative recap
How Uber One compares
The table below summarizes typical differences between a membership program like Uber One and common alternatives in urban Nigeria.
Availability and exact terms can vary by city and over time, so verify current offers before deciding.
| Feature | Uber One | Bolt Membership | No subscription |
|---|---|---|---|
| Typical ride discounts | Varies (often discounted fares on eligible rides) | Varies (where available in Nigeria) | No membership discounts |
| Delivery fee reductions | Varies (common for Uber Eats) | May be limited or not available | Pay per delivery |
| Priority support | Often included | May be included | Standard support only |
| Local availability | Depends on launch status in Nigeria | Available in some Nigerian cities; varies by market | Available everywhere |
After cancelling
Check for confirmation
Confirm cancellation by checking your Uber app membership section and email for a confirmation message.
If you do not receive confirmation, follow up with Uber Support immediately and save the correspondence.
Monitor payments and receipts
Check your bank or card statements for any unexpected charges after cancellation and report them promptly.
Use app support or Uber Help to dispute unauthorized charges.
Useful links and next steps
Uber Help: https://help.uber.com - main support and cancellation guides.
FCCPC (for escalation in Nigeria): https://www.fccpc.gov.ng.
Address
Uber Nigeria office (alternative contact)
29 Mambilla Street, Off Aso Drive, Maitama, Abuja.
This location is provided as an alternative contact point; it may be used for written inquiries but is not a guaranteed dedicated cancellations address.
Mailing guidance
If you send a written cancellation, include the account email/phone, subscription details, and a clear request for confirmation.
Use tracked mail where possible and retain proof of posting and delivery for dispute purposes.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.