Service de résiliation N°1 en France
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Chownow.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancel ChowNow: Easy Method
What is ChowNow
Overview
ChowNow is an online ordering and restaurant technology provider that offers branded ordering, mobile apps, and management tools for restaurants.
The service includes subscription plans, hardware for in-venue use, and support for marketing and order management.
Who uses ChowNow
ChowNow is used by restaurant partners who want direct online ordering and by consumers who place orders through restaurant-branded apps or websites.
Cancellation rules differ for restaurant partners (web/restaurant-side) versus consumers using app stores or the diner experience.
How to cancel ChowNow
Restaurant partner cancellation steps
- Submit the official cancellation form to ChowNow (restaurant-side process).
- Schedule and complete a consultation call with your Restaurant Success Manager - this call is required to process cancellation.
- After the consultation and form are completed, the 30-day cancellation period begins.
Consumer (diner) cancellation notes
- App-store users cannot cancel a restaurant subscription via Apple App Store or Google Play; restaurant-side cancellation controls ordering availability.
- If you are a diner seeking refunds for an order, follow the order-dispute steps in ChowNow's Terms of Service (refund requests within 7 days for orders).
What happens when you cancel
Service access and timing
Once cancellation is processed after the required consultation, a 30-day cancellation policy begins during which service continues unless turned off immediately.
Service may be deactivated immediately at ChowNow's discretion, but partners should confirm timing with their Restaurant Success Manager.
Apps, data and renewals
After account cancellation, ChowNow will remove restaurant mobile apps from the Apple App Store and Google Play Store in approximately 2 - 3 weeks.
Renewals and billing: there are no prorated refunds for annual or two‑year subscriptions; billing follows the subscription terms until the end of the billing cycle or as specified in the cancellation process.
Will I get a refund?
Standard refund policy
ChowNow’s stated policy is that there are no refunds on service or product fees for subscriptions.
Upon cancellation, service typically remains until the end of the billing cycle; partners should not expect prorated refunds for unused time on annual or multi-year plans.
Exceptions and hardware returns
- Dead On Arrival (DOA) or defective hardware may be returned unopened within 14 calendar days after an RMA is issued for inspection and possible refund.
- All hardware must be returned within 30 days of cancellation; failure to return equipment within 30 days may result in being charged the full cost of the hardware.
- Order-level refunds for diners: refunds on orders may be processed if requested within 7 days and not deemed fraudulent; marketplace fees rules apply to partial vs full refunds.
ChowNow plans and pricing
Available plans (summary)
Below are representative plans and approximate Euro-equivalent pricing based on available data; regional pricing may vary.
Notes on pricing accuracy
Exact pricing for Nigeria is not publicly available. Figures are approximations converted from USD to EUR and may differ due to taxes, App Store adjustments, or local pricing.
| Plan | Approx. Price (EUR/month) | Billing Period | Key Features |
|---|---|---|---|
| Premier (annual billing) | ≈ €269 - €280 | Monthly (annual rate) | All-in-one: online ordering, branded apps, marketing, 24/7 support |
| Pro (annual billing) | ≈ €170 - €180 | Monthly (annual rate) | Essential tools: online ordering, reporting, marketing |
| Hub | ≈ €105 - €110 | Monthly | Manage third-party delivery orders from a unified platform |
Your consumer rights in Nigeria
General legal context
ChowNow’s terms do not explicitly reference Nigerian statutory consumer withdrawal rights; their policy relies on internal rules rather than a universal 14‑day right.
If Nigerian law provides mandatory consumer protections, those statutory rights may override contractual terms in ChowNow's policies.
Practical advice for Nigerian users
- Consult local consumer protection authorities or a legal advisor if you believe statutory rights apply and ChowNow’s terms conflict with Nigerian law.
- Document communications, order receipts, and dates when requesting refunds or disputing charges; this evidence helps formal complaints or legal claims.
Customer experiences
Positive feedback
Some customers and restaurant users praise ChowNow for a straightforward ordering interface and ease of use for branded ordering experiences.
Positive reviews often highlight the ordering UX and convenience of having a restaurant-branded app.
Negative feedback and common complaints
Numerous public reviews report delivery failures, late or cold food, and difficulties obtaining refunds for orders.
Restaurant partners have also reported challenges with customer service responsiveness, unexpected charges, and difficulty cancelling service without follow-up.
Documentation checklist
What to prepare before cancelling
- Completed cancellation form (as required by ChowNow).
- Contact details and name of your Restaurant Success Manager, plus the scheduled consultation call confirmation.
- Proof of subscription billing cycles, invoices, and contract terms to confirm billing dates.
Hardware and refund documentation
- Serial numbers and photos of any hardware to return; keep original packaging if possible.
- RMA paperwork for defective hardware and any return tracking numbers.
- Receipts or order confirmations for diner refunds and correspondence with support.
Common mistakes
Failing to complete the required steps
Example: assuming an email or app-store action cancels a restaurant account. Restaurant partners must submit the cancellation form and complete the consultation call.
Not completing both steps can delay cancellation and may trigger further billing or service continuation.
Missing hardware return deadlines
Example: not returning equipment within 30 days. ChowNow may charge the full cost of unreturned hardware, so arrange returns and get proof of shipment.
Also watch DOA return windows - returns for defective hardware often require an RMA and a 14-day return window after RMA issuance.
Comparative recap
Quick policy comparison
The table below summarizes key points about cancellation, refunds, hardware, and app removal.
How it affects you
| Feature | ChowNow policy | What this means in Nigeria |
|---|---|---|
| Cancellation steps | Submit cancellation form + consultation call; 30-day cancellation period | Follow restaurant-side process; app-store actions do not cancel the restaurant subscription |
| Refunds | No refunds for subscriptions; order refunds may be possible within 7 days; DOA hardware exceptions | Expect limited refunds - check Nigerian consumer law for additional rights |
| Hardware | Return within 30 days or charged full cost; DOA returns within 14 days after RMA | Arrange return shipping promptly and keep proof to avoid charges |
| App removal | Apps removed from app stores in ~2 - 3 weeks after account cancellation | Customers cannot place orders once restaurant service is deactivated |
| Notice period | 30-day cancellation policy starts after required steps complete | Plan for up to a month of continued service or immediate deactivation based on arrangements |
After cancelling
Follow-up actions
Confirm in writing that your cancellation form was received and that the consultation call occurred; request written confirmation of deactivation timing.
Keep records of return tracking for hardware and any RMA numbers to avoid later disputes.
Helpful links
- ChowNow cancellation policy
- How to cancel a subscription
- How long after I cancel will apps be removed?
- ChowNow refund policy
- ChowNow Terms of Service
Address
Corporate correspondence
If you need to send formal correspondence, ChowNow’s corporate address is available for mail and notices.
Mailing address
ChowNow, Inc
12181 Bluff Creek Drive Suite 200
Playa Vista, California 90094
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FAQ
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