Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Curiositystream service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel CuriosityStream: Easy Method
What is CuriosityStream
Service overview
CuriosityStream is a subscription streaming service focused on factual and documentary content covering science, history, nature and technology.
It offers on-demand video across apps, smart TVs and web browsers for individual and bundled plans.
Content and devices
CuriosityStream hosts original series and licensed documentaries and works on many devices including web, mobile apps, Roku and Amazon devices.
Subscriptions can be managed either on CuriosityStream's website or through third-party stores depending on how you subscribed.
How to cancel CuriosityStream
If you subscribed on CuriosityStream website
- Sign in at CuriosityStream.
- Go to Your Account → Plan and Payment → Manage Plan → Cancel Plan to cancel. See the official guide: Help Center.
If you subscribed via a third-party platform
- Apple App Store (iPhone/iPad): Cancel through your App Store Subscriptions settings. See Help Center link above.
- Google Play Store (Android): Cancel via Google Play > Subscriptions in your Play Store account.
- Roku: On your Roku remote press Home, highlight the CuriosityStream channel, press the Star button → Manage subscription → Cancel subscription.
- Amazon Appstore / Kindle Fire: Open the Amazon Appstore, go to Subscriptions → Curiosity Stream → turn off auto-renewal.
What happens when you cancel
Access after cancellation
When you cancel, you normally retain access to CuriosityStream until the end of your current billing period.
Content remains available on your account for the remainder of that paid period.
Billing and renewal
Cancelling stops future auto-renewal but does not prorate or shorten the already-paid period.
If you subscribed through a third party, the platform’s billing controls and timing govern the cancellation effective date.
Will I get a refund?
CuriosityStream refund policy
CuriosityStream generally does not issue refunds; cancelling ends future renewals but you keep access until the paid period ends.
Annual plans are non-refundable once payment has been processed because they reflect a discounted upfront price.
Exceptions and third-party refunds
- Occasional goodwill refunds or account credits have been reported after contacting support, but these are discretionary.
- If you subscribed via Apple, Google, Roku or Amazon, any refunds are subject to that platform’s refund policies and procedures.
CuriosityStream plans and pricing
Plan summary
Public pricing is listed in USD. Local currency or regional pricing for Nigeria is not published by CuriosityStream.
Check your account or the app store used for your subscription for local charges or taxes.
Current published USD pricing
| Plan | Monthly (USD) | Annual (USD) | Notes |
|---|---|---|---|
| Standard | $4.99 | $39.99 | Access to standard streaming library |
| Smart Bundle | $9.99 | $69.99 | Includes partner services bundled pricing |
Your consumer rights in Nigeria
General position
CuriosityStream’s terms state subscriptions may be cancelled at any time but refunds are generally not issued.
That policy typically means access continues until the end of the paid period and no automatic refund follows cancellation.
Nigeria-specific considerations
There is no verified indication that CuriosityStream offers a statutory 14-day cooling-off right for Nigerian consumers.
Nigerian consumer-protection rules would only override the service terms if a specific local law requires a refund; no such exception is published by CuriosityStream.
Customer experiences
Positive reports
Some users praise CuriosityStream customer service as responsive and helpful, with reports of refunds or discounts granted in individual cases.
Trustpilot reviews include positive experiences with support handling billing issues.
Negative reports
Other reviews on sites such as PissedConsumer and Sitejabber describe difficulty deactivating auto-renewal and unexpected or repeated billing.
Complaints also mention app performance issues and frustration with refund policies when auto-renewal occurs.
Documentation checklist
Prepare these items before contacting support
- Account email address used for your CuriosityStream subscription.
- Order confirmation or receipt showing the subscription charge and date.
- Platform used to subscribe (CuriosityStream website, Apple, Google Play, Roku, Amazon).
- Device details (model, app version) if the issue involves app performance or unexpected billing.
What to include in a support request
- Clear statement of the requested action (cancel subscription, request refund, stop auto-renewal).
- Attach screenshots of billing or account pages where relevant.
- Provide timestamps and transaction IDs if available.
Common mistakes
Confusing subscription accounts
Users often have multiple accounts or use different emails and attempt cancellation from the wrong account.
Always verify you are signed in with the account that was billed before cancelling.
Relying on in-app buttons only
Some subscribers assume deleting the app cancels the subscription; removing the app does not stop billing.
Cancellation must be done via the CuriosityStream account page or the app store/platform subscription settings.
Comparative recap
Quick comparison of cancellation routes
| Subscription route | How to cancel | Refund likely |
|---|---|---|
| CuriosityStream website | Account → Plan and Payment → Manage Plan → Cancel Plan | Unlikely (access until period end) |
| Apple App Store | App Store Subscriptions settings on your iPhone/iPad | Subject to Apple refund policy |
| Google Play Store | Google Play > Subscriptions in your Play Store account | Subject to Google Play refund policy |
| Roku / Amazon | Roku: Home → Highlight channel → * → Manage subscription; Amazon: Appstore > Subscriptions | Subject to platform refund rules |
After cancelling
Verify cancellation
Check your CuriosityStream account page or the third-party platform to confirm the subscription status shows cancelled or auto-renewal off.
Keep a screenshot or confirmation email for your records.
Helpful links and next steps
- CuriosityStream cancellation guide: Help Center.
- CuriosityStream annual plan details: Annual plan info.
- Article summarizing cancellation and refund expectations: HowTo/Review.
Address
Local address for Nigeria
No Nigeria-specific postal address for CuriosityStream is publicly available.
CuriosityStream handles most subscription issues through online account controls and support resources rather than by mail.
How to contact support
Use the CuriosityStream Help Center for cancellation instructions and to contact customer support: CuriosityStream Help Center.
If you subscribed via a third-party store, use that platform’s support channels for billing or refund requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.