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Cancel HAYU
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Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Hayu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Hayu: Easy Method
What is Hayu
Service overview
Hayu is a subscription video-on-demand service focused on reality TV and entertainment series. It provides on-demand access to full seasons of reality programmes from multiple territories.
Availability note
Hayu is offered in selected countries and is not officially available in Nigeria. Nigerian users commonly access Hayu via a supported country (for example Ireland, Netherlands or Germany) using a VPN or by subscribing through a platform that offers the service.
How to cancel Hayu
Cancel directly via Hayu (web)
- Open a browser and go to the Hayu website, then log into your account.
- Go to My Account, then Payment Details or Subscription, and select Cancel Subscription.
- Confirm cancellation. This stops auto-renewal but you keep access until the end of the billing period.
Cancel via Apple / Google / Other platforms
- Apple (iPhone/iPad/Apple TV): Settings → Apple ID → Subscriptions → select Hayu → Cancel Subscription → confirm. Cancel at least 24 hours before renewal to avoid a charge.
- Google Play (Android): Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Hayu → Cancel subscription → confirm.
- Amazon Prime Video Channels: Sign into your Amazon account → Memberships & Subscriptions → find Hayu under Prime Video Channels → Cancel Channel → confirm.
- TV providers (e.g., Sky, Fetch, Foxtel): Cancel through your TV provider account or device. Hayu cannot cancel subscriptions managed by TV providers.
What happens when you cancel
Access after cancellation
Cancelling stops future auto-renewal but does not remove immediate access. You can continue to use Hayu until the current billing period ends.
Billing and renewal
No early termination fees apply. Your subscription simply does not renew at the next billing date after you cancel.
Account and data
Your account remains available unless you request deletion. Saved preferences, watch history and account details may remain per Hayu’s retention policies.
Will I get a refund?
Hayu refund policy
Hayu’s stated policy is that no refunds or credits are given for partial months or years. If you cancel after a renewal, you will not receive a pro‑rated refund.
Exceptions and platform refunds
- Free trials: there are no free-trial refunds; if you do not cancel before the trial ends, it converts to a paid subscription.
- Annual or prepaid plans: no refund is offered for unused time on annual or prepaid plans if canceled early.
- Platform-managed subscriptions (Apple, Google, Amazon): refunds are governed by the platform’s refund policy, not Hayu. Platform refund decisions vary and may be limited by the platform’s time limits.
Hayu plans and pricing
Pricing summary
Hayu is not officially available in Nigeria. Pricing below reflects EUR‑based country rates commonly used by Nigerian users via VPN or region selection.
Notes on plans
Prices and availability may change. The table shows sample plans in supported countries as of the latest available update.
| Plan | Price | Period | Features |
|---|---|---|---|
| Ireland Monthly | €6.99 | Monthly | Full Hayu access |
| Ireland 6‑Month | €33.99 | 6 Months | Full Hayu access |
| Ireland Annual | €61.99 | 12 Months | Full Hayu access |
| Netherlands Monthly | €6.99 | Monthly | Full Hayu access |
| Netherlands 6‑Month | €33.99 | 6 Months | Full Hayu access |
| Netherlands Annual | €61.99 | 12 Months | Full Hayu access |
| Germany / France / Italy / Spain / Austria Monthly | €4.99 | Monthly | Full Hayu access |
| Germany (etc.) 6‑Month | €23.99 | 6 Months | Full Hayu access |
| Germany (etc.) Annual | €43.99 | 12 Months | Full Hayu access |
Your consumer rights in Nigeria
Applicable consumer protections
Nigerian consumers are protected by the Federal Competition and Consumer Protection Act (FCCPA) and by the Federal Competition and Consumer Protection Commission (FCCPC).
Practical steps and expectations
- Keep receipts and screenshots of your subscription and cancellation attempts.
- If billed incorrectly, contact Hayu support and the platform (Apple, Google, Amazon) first to request a refund or investigation.
- If resolution is not reached, you may lodge a complaint with the FCCPC or seek guidance from your bank for unauthorised charges.
Customer experiences
Positive feedback
- Some users report stable playback and reliable saving of watching progress, praising access to favourite programmes.
Negative feedback
- Reports include app crashes, loading issues, freezing, poor navigation and lost playback progress.
- There are user complaints about difficulties cancelling and instances of continued charges after cancellation.
- Some users find customer support unresponsive or unhelpful in resolving billing problems.
Documentation checklist
Before you cancel
- Record which device or platform you used to subscribe (web, Apple, Google Play, Amazon, TV provider).
- Have your Hayu account email, subscription date and recent transaction receipts available.
If you need to dispute charges
- Collect screenshots of subscription screens, cancellation confirmations and any error messages.
- Save email correspondence with Hayu, platform support, and bank statements showing the charge.
Common mistakes
Canceling on the wrong platform
Many users assume cancelling on Hayu’s website cancels platform-managed subscriptions. If you subscribed via Apple, Google Play, Amazon or a TV provider, you must cancel through that platform.
Timing and trial misunderstandings
Another common error is missing the cancellation window for free trials. If you do not cancel before the trial ends, the subscription automatically renews and you will be charged.
Comparative recap
Quick comparison
The table below summarizes cancellation routes, refund likelihood and who manages billing for each method.
| Method | How to cancel (brief) | Refund possible? | Billing managed by |
|---|---|---|---|
| Hayu website (Web) | Log in → My Account → Payment Details/Subscription → Cancel | No partial refunds; access until period end | Hayu (direct) |
| Apple App Store | Settings → Apple ID → Subscriptions → Hayu → Cancel | Refunds governed by Apple policy (platform decision) | Apple |
| Google Play | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Hayu → Cancel | Refunds governed by Google Play policy (platform decision) | Google Play |
| Amazon Prime Video Channels | Amazon → Memberships & Subscriptions → Hayu channel → Cancel | Refunds governed by Amazon policy (platform decision) | Amazon/Prime Video |
| TV provider (Sky, Fetch, Foxtel) | Cancel via your TV provider account or device | Managed by provider; refund policy varies by provider | TV provider |
After cancelling
What to check
- Confirm you received a cancellation confirmation email or on-screen confirmation. Keep a screenshot or email for your records.
- Monitor your bank or payment method for any unexpected charges after cancellation and contact your bank if needed.
Helpful links
Address
Official correspondence
The publicly available corporate correspondence address for the Hayu entity is:
Universal Pictures Subscription Television Limited
Central St Giles
St Giles High Street
WC2H 8NU London
Note on Nigeria-specific address
No Nigeria-specific postal address for Hayu cancellation requests was found in official sources. For platform-managed subscriptions, contact the platform (Apple, Google, Amazon) or your TV provider for local support options.