Cancel Hayu: Easy Method

What is Hayu

Service overview

Hayu is a subscription video-on-demand service focused on reality TV and entertainment series. It provides on-demand access to full seasons of reality programmes from multiple territories.

Availability note

Hayu is offered in selected countries and is not officially available in Nigeria. Nigerian users commonly access Hayu via a supported country (for example Ireland, Netherlands or Germany) using a VPN or by subscribing through a platform that offers the service.

How to cancel Hayu

Cancel directly via Hayu (web)

• Open a browser and go to the Hayu website, then log into your account.
• Go to My Account, then Payment Details or Subscription, and select Cancel Subscription.
• Confirm cancellation. This stops auto-renewal but you keep access until the end of the billing period.

Cancel via Apple / Google / Other platforms

• Apple (iPhone/iPad/Apple TV): Settings → Apple ID → Subscriptions → select Hayu → Cancel Subscription → confirm. Cancel at least 24 hours before renewal to avoid a charge.
• Google Play (Android): Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Hayu → Cancel subscription → confirm.
• Amazon Prime Video Channels: Sign into your Amazon account → Memberships & Subscriptions → find Hayu under Prime Video Channels → Cancel Channel → confirm.
• TV providers (e.g., Sky, Fetch, Foxtel): Cancel through your TV provider account or device. Hayu cannot cancel subscriptions managed by TV providers.

What happens when you cancel

Access after cancellation

Cancelling stops future auto-renewal but does not remove immediate access. You can continue to use Hayu until the current billing period ends.

Billing and renewal

No early termination fees apply. Your subscription simply does not renew at the next billing date after you cancel.

Account and data

Your account remains available unless you request deletion. Saved preferences, watch history and account details may remain per Hayu’s retention policies.

Will I get a refund?

Hayu refund policy

Hayu’s stated policy is that no refunds or credits are given for partial months or years. If you cancel after a renewal, you will not receive a pro‑rated refund.

Exceptions and platform refunds

• Free trials: there are no free-trial refunds; if you do not cancel before the trial ends, it converts to a paid subscription.
• Annual or prepaid plans: no refund is offered for unused time on annual or prepaid plans if canceled early.
• Platform-managed subscriptions (Apple, Google, Amazon): refunds are governed by the platform’s refund policy, not Hayu. Platform refund decisions vary and may be limited by the platform’s time limits.

Hayu plans and pricing

Pricing summary

Hayu is not officially available in Nigeria. Pricing below reflects EUR‑based country rates commonly used by Nigerian users via VPN or region selection.

Notes on plans

Prices and availability may change. The table shows sample plans in supported countries as of the latest available update.

Your consumer rights in Nigeria

Applicable consumer protections

Nigerian consumers are protected by the Federal Competition and Consumer Protection Act (FCCPA) and by the Federal Competition and Consumer Protection Commission (FCCPC).

Practical steps and expectations

• Keep receipts and screenshots of your subscription and cancellation attempts.
• If billed incorrectly, contact Hayu support and the platform (Apple, Google, Amazon) first to request a refund or investigation.
• If resolution is not reached, you may lodge a complaint with the FCCPC or seek guidance from your bank for unauthorised charges.

Customer experiences

Positive feedback

• Some users report stable playback and reliable saving of watching progress, praising access to favourite programmes.

Negative feedback

• Reports include app crashes, loading issues, freezing, poor navigation and lost playback progress.
• There are user complaints about difficulties cancelling and instances of continued charges after cancellation.
• Some users find customer support unresponsive or unhelpful in resolving billing problems.

Documentation checklist

Before you cancel

• Record which device or platform you used to subscribe (web, Apple, Google Play, Amazon, TV provider).
• Have your Hayu account email, subscription date and recent transaction receipts available.

If you need to dispute charges

• Collect screenshots of subscription screens, cancellation confirmations and any error messages.
• Save email correspondence with Hayu, platform support, and bank statements showing the charge.

Common mistakes

Canceling on the wrong platform

Many users assume cancelling on Hayu’s website cancels platform-managed subscriptions. If you subscribed via Apple, Google Play, Amazon or a TV provider, you must cancel through that platform.

Timing and trial misunderstandings

Another common error is missing the cancellation window for free trials. If you do not cancel before the trial ends, the subscription automatically renews and you will be charged.

Comparative recap

Quick comparison

The table below summarizes cancellation routes, refund likelihood and who manages billing for each method.

After cancelling

What to check

• Confirm you received a cancellation confirmation email or on-screen confirmation. Keep a screenshot or email for your records.
• Monitor your bank or payment method for any unexpected charges after cancellation and contact your bank if needed.

Helpful links

• Hayu support and FAQs
• Step-by-step cancellation guides

Address

Official correspondence

The publicly available corporate correspondence address for the Hayu entity is:

Universal Pictures Subscription Television Limited
Central St Giles
St Giles High Street
WC2H 8NU London

Note on Nigeria-specific address

No Nigeria-specific postal address for Hayu cancellation requests was found in official sources. For platform-managed subscriptions, contact the platform (Apple, Google, Amazon) or your TV provider for local support options.