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Cancel PHILO
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Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Philo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Philo: Easy Method
What is Philo
Overview
Philo is a US-based streaming service that offers live TV channels and on-demand programming, aimed primarily at cord-cutters who want entertainment and lifestyle channels.
Service focus
Philo is subscription-based and billed in US dollars to US accounts. It is commonly accessed via web, mobile apps, and third-party app stores.
How to cancel Philo
Cancel directly through Philo (web)
- Sign in at philo.com.
- Click Profile → Account → Cancel my subscription.
- Choose Continue and Complete cancellation. Access remains until the end of your billing cycle.
- Reference: Philo help: cancel.
Cancel via app stores and devices
- Apple (App Store / iOS): Open Settings → tap your name → Subscriptions → select Philo → Cancel Subscription. Access continues through the current billing period.
- Google Play (Android): Open Play Store → profile icon → Payments & subscriptions → Subscriptions → Philo → Cancel subscription. Confirm to cancel; access remains until the billing cycle ends.
- Amazon (Appstore / Fire TV): Go to Amazon Appstore subscriptions → Actions → Turn off auto-renewal for Philo. Access continues until the cycle ends.
- Each third-party cancellation route follows the provider’s subscription management flow; consult the respective store if you do not see Philo listed.
What happens when you cancel
Access after cancellation
When you cancel, access normally continues until the end of your paid billing cycle. You will not be billed after that date if the cancellation completed successfully.
Account, recordings and data
Your account remains but may lose access to live TV and on-demand content after the billing period ends. Saved recordings or watch history policies vary; check your account settings or Philo help for details.
Will I get a refund?
Philo’s stated policy
Philo’s Terms of Service state they do not provide refunds or credits for any unused portion of the subscription period after cancellation, unless required by law.
Philo also indicates there is no statutory 14-day cooling-off or refund right for their subscriptions under their policy language.
Exceptions and legal requirements
- Even if Philo’s policy says no refunds, local law may require refunds in certain cases (see the consumer rights section below for Nigeria).
- If you were charged in error or there was fraudulent activity, contact the payment provider and Philo support promptly and preserve receipts or billing statements.
Philo plans and pricing
Available plans
Philo’s publicly stated pricing is US-based and shown in US dollars on its site. There is no official pricing published in euros or Nigerian-specific pricing.
Notes about local pricing
Because Philo does not publish local Nigerian prices, listed plan or local-currency prices vary by exchange rate and are not officially provided by Philo.
| Plan | Price |
|---|---|
| Philo (US listings) | Varies |
Your consumer rights in Nigeria
Key law and protections
Under Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018, blanket “no refund” policies are likely unlawful where they unfairly deprive consumers of remedies.
Court decisions and guidance in similar sectors have invalidated blanket no-refund clauses when services are defective or misrepresented.
How it may apply to subscriptions
- Consumers in Nigeria have enforceable rights to fair contract terms and refunds for defective or misrepresented services, even if a seller claims “no refund.”
- Nigerian regulators are increasingly enforcing digital consumer protections; for example, new rules on refunds for failed telecom top-ups show evolving protection for digital transactions.
- If you believe Philo’s billing or refund handling violates Nigerian law, document the issue and consider filing a complaint with local consumer protection authorities or seeking legal advice.
Customer experiences
Positive feedback
Some users praise Philo’s channel lineup and pricing relative to content offered, noting good value for certain entertainment-focused viewers.
Positive reviews often highlight ease of use for web streaming and the selection of channels for lifestyle and entertainment content.
Common complaints
- Frequent complaints include excessive or unskippable ads and buffering or streaming issues.
- Many users report dissatisfaction with refund handling, unexpected charges, and difficulty locating cancellation links.
- Some users said they needed chat or app-store support to complete cancellations and reported duplicate billing in isolated cases.
Documentation checklist
What to gather before cancelling
- Account email and username used to register with Philo.
- Payment method details (last 4 digits of card, PayPal email, or app-store account) and recent billing dates.
- Screenshots of charges, receipts, or subscription pages showing plan and renewal date.
Where to find proof
- Check your email for Philo receipts or renewal notices.
- Review your bank or card statement for charge timestamps and amounts.
- Capture screenshots of the Philo Account → Billing pages and any cancellation confirmation messages.
Common mistakes
Assuming cancellation through the app equals account cancellation
Users sometimes close or delete the app but do not cancel the subscription in the account or app-store settings. This can lead to continued billing.
Always confirm cancellation through the method you used to subscribe (web, App Store, Google Play, Amazon).
Expecting automatic refunds
Many subscribers expect immediate refunds after cancelling; Philo’s stated policy does not provide refunds for unused time.
If you believe a refund is owed by law or due to error, collect documentation and contact support or your payment provider quickly.
Comparative recap
Quick comparison table
| Method | Where to cancel | Access after cancel | Refund policy |
|---|---|---|---|
| Web (direct) | philo.com → Profile → Account → Cancel | Access until end of billing cycle | No refunds for unused time per Philo TOS (exceptions if required by law) |
| Apple (iOS) | Settings → your name → Subscriptions → Philo | Access through current billing period | Refunds handled per App Store rules; Philo TOS states no refunds |
| Google Play (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions → Philo | Access until billing cycle ends | Refunds follow Google Play policies; Philo TOS states no refunds |
| Amazon (Appstore) | Amazon Appstore subscriptions → Turn off auto-renewal | Access until cycle ends | Refunds per Amazon policies; Philo TOS states no refunds |
Key takeaways
Cancel where you originally subscribed to stop future billing and keep evidence of cancellation.
Expect access until the end of the paid period and check the payment provider’s refund rules if you need money back.
After cancelling
What to check next
- Confirm you received a cancellation confirmation email or screenshot the final confirmation page.
- Monitor the payment method for any unexpected charges in the following billing cycle.
- If billed after cancellation, contact Philo support and your bank or card issuer with documentation.
Helpful links
- Philo help: cancel
- Philo Terms of Service
- Trustpilot reviews
- Reddit discussion on cancellations
- Overview of no-refund policy issues in Nigeria
Address
Company address
Philo, Inc.
225 Green Street, San Francisco, CA 94111
Contact notes
Philo’s primary support and account controls are provided via its website and the app stores used for your subscription.
If you need to send formal correspondence, use the postal address above and include all account and billing details (but avoid sharing full payment numbers in mail).