Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tvmucho service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Tvmucho: Easy Method
What is Tvmucho
Overview
Tvmucho (also styled as TVMucho in many places) was a virtual satellite TV streaming service that let users rent a virtual satellite receiver to watch UK/European channels remotely.
The service offered monthly, annual and short-term holiday plans and apps for mobile and web before it ceased operations.
Current status
As of October 18, 2024, Tvmucho ceased trading and the app and web service are no longer available on App Store, Google Play, or the web.
Because the company has shut down, normal in-app or web cancellation flows are not available and the service no longer functions for new or existing users.
How to cancel Tvmucho
Immediate steps (if you still see a subscription)
- Check your App Store (Apple) or Google Play subscriptions and cancel any active Tvmucho/TVMucho subscription there.
- If you subscribed via a card or PayPal, contact your payment provider to stop future recurring payments or to remove saved payment methods linked to the service.
Steps when app and web are not available
- Do not rely on the Tvmucho app or website - they are offline. Use your device store subscription pages instead (Apple/Google).
- If the subscription does not appear in your store account, contact your card issuer, bank or PayPal and ask them to block or cancel the recurring mandate and stop future charges.
- Keep records of attempts to cancel (screenshots, emails, transaction IDs) in case you need to dispute charges later.
What happens when you cancel
Access and service
If a cancellation succeeds while the service was active, you would normally retain access until the end of your paid period.
In Tvmucho's case the service has ceased, so cancelling a store subscription may stop billing but will not restore service or change the shutdown outcome.
Renewal and data
Automatic renewals should stop after you cancel via your App Store, Google Play or payment provider.
There is no public information that Tvmucho preserved or returned user recordings or account data after the shutdown.
Will I get a refund?
Official policy and announcement
Tvmucho's shutdown announcement provided no details about refunds or reimbursements.
There is no documented formal refund policy available following the cessation of trading.
Practical chances and exceptions
- Many users reported not receiving refunds after interruptions or account suspensions, suggesting refunds are unlikely through the company.
- If you were charged after the shutdown date, consider disputing those charges with your bank, card issuer or PayPal and provide evidence of the service disruption.
- Contact Apple or Google for subscription refunds if you paid through their stores; they have independent refund processes.
Tvmucho plans and pricing
Available plans (historic)
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | €7.99 | Monthly | Full access via virtual satellite receiver rental |
| Annual Membership | €72.00 | Annual | 25% saving over monthly, equivalent to €6.00/month |
| Weekly Holiday TV Membership | €4.99 | Weekly (1 week) | One-off, short-term access |
Pricing notes
No Nigeria-specific pricing was found; the historic plans were listed in euros and appear to have applied regardless of user location.
Because the company has ceased trading, these plans are no longer purchasable.
Your consumer rights in Nigeria
Relevant regulators and laws
The Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer rights in Nigeria and handles complaints against businesses operating in or affecting Nigerian consumers.
General consumer protections cover unfair practices, misrepresentation and provision of contracted services, but enforcement depends on jurisdiction and the business's status.
Practical options for Nigerians
- Contact the FCCPC to file a complaint if you believe you were wrongly charged or misled: fccpc.gov.ng.
- For card or PayPal payments, request refunds or chargebacks via your bank or payment provider - this is often the most practical route if the company cannot be reached.
- Document all correspondence and transactions to support disputes with payment providers or regulators.
Customer experiences
Positive feedback (historic)
Some users praised Tvmucho for easy setup, a broad channel selection, recording features and good value while it functioned.
A few users described it as reliable for years before issues began after rebranding or service changes.
Negative feedback and recurring issues
- Frequent reports of buffering, crashes and CDN errors (e.g., error 477) that impacted viewing.
- Complaints about unexpected price increases, account suspensions, double billing and poor customer service response.
- Many users reported no refunds after service interruptions or the final shutdown.
Documentation checklist
What to collect
- Transaction receipts and bank or card statements showing payments to Tvmucho/TVMucho.
- Screenshots of subscription pages in App Store/Google Play if visible, or proof that the app was removed.
- Email or message records with Tvmucho support (if any).
- Dates and descriptions of service outage or shutdown notices (e.g., news articles).
How to use the documents
- Provide them to your bank or PayPal when requesting a chargeback or refund.
- Attach them to any complaint filed with the FCCPC or consumer platforms like Trustpilot.
Common mistakes
Assuming automatic cancellation
Some users assume the service stops billing automatically when an app disappears; this is not reliable.
Always check App Store/Google Play subscriptions and your bank/PayPal recurring mandates; the merchant disappearance does not cancel your payment method automatically.
Not keeping proof
Failing to keep transaction records, screenshots or email threads weakens disputes with banks or regulators.
Save all evidence of payments and outage announcements before you contact your payment provider or file a complaint.
Comparative recap
How Tvmucho compares to a typical active streaming service
| Feature | Tvmucho (post-shutdown) | Typical active streaming service |
|---|---|---|
| Cancel process | App/web unavailable; cancel via store or payment provider | In-app or web cancellation usually available and honored |
| Refund likelihood | Unclear and unlikely; many user reports of no refunds | Often defined refund policy and store-mediated refunds |
| Support responsiveness | Poor or non-existent after shutdown | Customer support channels typically available |
| Pricing | Historic EUR plans (€7.99 monthly, €72 annual, €4.99 weekly) | Varies; localised pricing and promotions common |
| Recommended action | Stop payments via store or bank; file disputes if charged | Use in-app cancellation, request refunds per policy |
After cancelling
Next practical steps
Contact your bank, card issuer or PayPal to request a stop to recurring charges and open a dispute for any unauthorised or post-shutdown charges.
File complaints with consumer authorities if you believe you were misled or charged unfairly.
Helpful links
- Shutdown report - satandpcguy
- User reviews - Trustpilot
- How to cancel subscriptions on Apple devices
- Manage subscriptions in Google Play
- Federal Competition and Consumer Protection Commission (Nigeria)
Address
Corporate address on record
TVMucho S.L.
Calle Eusebio Navarro 29, Las Palmas De Gran Canaria, Canary Islands 35003, Spain
Notes about contacting
Because the company has ceased trading, postal contact may not produce a response; use payment disputes and regulator complaints as practical remedies.
Keep all documentation of attempts to contact the company when dealing with banks or consumer authorities.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.