Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Viu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Viu: Complete Guide
What is Viu
Service overview
Viu is a streaming service that offers licensed TV shows, movies and regional content through apps and a web platform. It provides both free ad-supported access and paid subscription tiers for ad-free or premium features.
Relevance in Nigeria
Viu is available to viewers in Nigeria via mobile apps and the web. Local subscribers may pay through in-app purchases (Apple/Google) or through Viu's web payment options where supported.
How to cancel Viu
Cancel via Viu web or app
- Sign in to your Viu account on the web or in the Viu app.
- Go to My Subscription (or Account > My Subscription) and select Cancel Subscription.
- Follow on-screen prompts to confirm cancellation; you should receive a confirmation message or email.
Cancel mobile in-app subscriptions (iOS / Android)
- If you purchased through the Apple App Store, cancel via your Apple ID subscriptions: open Settings > your name > Subscriptions and cancel Viu there.
- If you purchased through Google Play, cancel via Play Store > Profile > Payments & subscriptions > Subscriptions and cancel Viu there.
- Viu’s My Subscription page notes these platform-managed purchases; you must cancel on the platform used to buy.
What happens when you cancel
Access after cancellation
When you cancel, you keep access to paid content until the end of the current billing period. Your membership does not end immediately unless the billing period has already expired.
Data and renewal
Your account and viewing history may remain available under Viu’s data retention policy. Auto-renewal is stopped; you will not be charged after the current period ends unless you re-subscribe.
Will I get a refund?
Standard refund policy
Viu permits a refund claim within 12 hours of purchasing the subscription only if no paid content has been watched. Refunds are granted at Viu’s discretion and processed to the original payment method.
Timing and limits
- Refunds, if approved, are processed within 2 to 45 days to the original payment method.
- Viu does not provide refunds or credits for partial-month cancellations or unwatched content outside the 12-hour window.
Viu plans and pricing
Availability of pricing
No publicly verifiable pricing for Viu subscription tiers in Nigeria for 2024/2025 was found in the provided data.
Summary table
| Plan | Price (NGN) | Billing period | Notes |
|---|---|---|---|
| Basic / Free | Varies | Varies | Ad-supported tier (where available) |
| Premium / Ad-free | Varies | Varies | Ad-free streaming and premium features |
| Other regional plans | Varies | Varies | Local offers may apply |
Your consumer rights in Nigeria
General protection guidance
Viu’s stated refund policy (12-hour claim window, no pro-rata refunds) is more restrictive than many broad cooling-off expectations. Nigerian consumers have rights under national consumer protection frameworks.
How to escalate
- Contact Viu support first and keep records of communications and receipts.
- If unresolved, consider filing a complaint with Nigeria’s consumer protection authorities or seeking advice from a local consumer rights organisation.
- For purchases through Apple/Google, you may also contact Apple Support or Google Play Support for billing disputes.
Customer experiences
Positive feedback
Many users praise Viu for smooth streaming, a broad content library, helpful live chat where available, and efficient payment flows in some regions.
Negative feedback
Common complaints include delays or difficulties when processing refunds and withdrawals, slow or non-responsive customer support via email, and limited clarity about resolution timelines.
Documentation checklist
What to gather before contacting support
- Account email and username shown in Viu.
- Subscription ID, invoice or receipt, and date/time of purchase.
- Proof of payment (bank/card/Apple or Google receipt).
Evidence to support a refund claim
- Screenshots showing you did not watch paid content (if disputing the “watched” condition).
- Confirmation of cancellation attempts and any support correspondence.
- Device and app logs where available to show purchase time and activity.
Common mistakes
Expecting pro-rata refunds
Many users assume they will receive a partial refund for unused days. Viu’s policy explicitly states there are no partial refunds or credits for unwatched content after the 12-hour window.
Not cancelling with the correct platform
When the subscription was purchased via Apple or Google, cancelling only in the Viu app or web portal may not stop future charges. Always cancel in the platform where the purchase was made.
Comparative recap
Quick comparison points
The following table compares Viu’s stated approach against common platform norms to help you understand practical differences when cancelling.
Comparison table
| Feature | Viu (as stated) | Typical platform norm |
|---|---|---|
| Cancellation method | My Subscription page; platform-managed for Apple/Google purchases | Most streaming apps require cancellation either in-app or via the purchase platform |
| Refund window | 12 hours if no paid content watched; discretionary | Varies by provider and platform; some offer short trial refunds or platform dispute processes |
| Access after cancel | Access until end of current billing period | Commonly access continues until period end |
| Partial-month refunds | Not provided | Some services offer prorated refunds, many do not |
After cancelling
Follow-up actions
Keep the cancellation confirmation email or screenshot for your records. Monitor your bank or payment method for any unexpected charges after the billing period ends.
Helpful links
Address
Primary corporate address (for formal cancellation letters)
Attention: Cancellation Department - Viu
33/F, PCCW Tower, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Alternative contacts and notes
Viu may have regional offices (for example, a regional office listed in Dubai) or different legal entities such as VIU, LLC. Check your billing statement or Viu Help Centre to confirm which entity handled your transaction.
For formal escalation or postal correspondence, include full account details and a copy of your receipt; retain proof of posting or delivery.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.