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Cancel WILLOW TV
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Cancellation service #1 in Nigeria
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I hereby notify you of my decision to terminate the contract relating to the Willow Tv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Willow TV: Easy Method
What is Willow TV
Service overview
Willow TV is a streaming service focused on live and on‑demand cricket events and related sports programming.
It offers direct subscriptions and is also available through third‑party platforms (Apple, Google, Roku, Amazon, etc.).
How it is typically billed
Subscriptions are billed by Willow when purchased on willow.tv, or by the third‑party platform if you subscribed through an app store or device channel.
Billing and cancellation rules depend on where you subscribed; third‑party purchases must be managed through that platform.
How to cancel Willow TV
Cancel via willow.tv (direct subscription)
- Sign in at willow.tv and go to My Profile → Cancel Subscription.
- Or email support at cs@willow.tv requesting cancellation.
- You will keep access until the end of your paid billing period after cancellation.
Cancel via app stores and third‑party platforms
- Apple App Store: iPhone Settings → Apple ID → Subscriptions → Willow and cancel there.
- Google Play Store: Open Google Play → Profile → Payments & Subscriptions → Subscriptions → Willow and cancel.
- If you subscribed through Amazon, Roku, Sling or another platform, cancel through that platform's subscription management - Willow cannot cancel third‑party billing.
What happens when you cancel
Access after cancellation
If you cancel a direct Willow subscription you keep access until the end of the current paid period.
For third‑party subscriptions, access terms depend on the platform; some end immediately while others run until the period expires.
Renewal and account data
Automatic renewals will stop after a successful cancellation on the billing platform you used.
Your account data and viewing history may be retained under Willow's privacy policy; contact support for data‑removal requests.
Will I get a refund?
Standard refund policy
All sales of subscription services are generally final; Willow does not routinely provide refunds or proration for mid‑term cancellations.
Exceptions are very limited and governed by Willow's Terms of Use.
Limited exceptions and technical failures
- Monthly subscriptions: refund only if cancelled within 24 hours and no content was watched.
- Yearly subscriptions: refund only if cancelled within 48 hours and no content was watched.
- If the service was unavailable before access/delivery or technical problems prevented access, Willow may offer replacement or refund at its discretion.
Willow TV plans and pricing
Official USD pricing (where published)
| Plan | Price (USD) |
|---|---|
| Monthly | $9.99 |
| Yearly | $79.99 |
Notes about pricing in Nigeria
No official localized EUR or NGN pricing for Nigeria (2024/2025) is publicly available.
Many Nigeria users access the US site and pricing (USD) and sometimes use VPNs; local platform prices may vary if available.
Your consumer rights in Nigeria
Legal context and options
Willow's terms limit refunds, but Nigerian consumer protection laws may provide additional rights in cases of mis‑delivery or poor service.
Consider local remedies if the service fails to deliver as promised or auto‑renews unfairly.
Practical steps and evidence
- Preserve records: cancellation requests, billing receipts, confirmation emails, and error screenshots.
- File complaints with the Federal Competition and Consumer Protection Commission (FCCPC) if needed.
- Cross‑border jurisdiction clauses exist, but local authorities can still assist with unfair practices.
Customer experiences
Positive reports
Some users report straightforward cancellations by email or through third‑party platforms like Sling without major issues.
These reports indicate cancellations can succeed when platform steps are followed and confirmations saved.
Negative reports
Frequent complaints include lack of cancellation functionality on the website, bounced support emails, and delayed confirmations.
Many users also report poor streaming performance - buffering, player errors, low quality, and unresponsive support in some cases.
Documentation checklist
What to save before and after cancelling
- Account email and username used for the subscription.
- Subscription receipts or billing statements showing charges.
- Cancellation confirmation emails or screenshots of in‑app cancellation screens.
- Error logs, timestamps, screenshots or recordings of playback problems if you claim service failure.
- All correspondence with Willow or the third‑party platform (support tickets, replies).
How evidence helps
Detailed records make it easier to dispute charges with your bank, app store, or local consumer authority.
They also speed up responses from support teams and regulators when you escalate.
Common mistakes
Relying on the wrong cancellation route
Canceling on willow.tv when you subscribed through Apple or Google will not stop billing; the app store controls those subscriptions.
Always check the original purchase source before cancelling to avoid continued charges.
Not keeping confirmations
Users often fail to save confirmation emails or screenshots and then cannot prove they cancelled.
Also avoid sending cancellations from an email address that bounces; keep copies and request a confirmation reply.
Comparative recap
Quick comparison table
| Method | How to cancel | Refund likelihood | Access after cancel | Notes |
|---|---|---|---|---|
| Willow website / email | My Profile → Cancel Subscription or email cs@willow.tv | Low (exceptions: 24h/48h rules, technical issues) | Yes - until end of paid period | Best for direct subscribers; save confirmation |
| Apple App Store | iPhone Settings → Apple ID → Subscriptions → Willow | Low - handled by Apple, follow Apple refund process | Depends on Apple policies | Cancel in Apple subscriptions to stop Apple billing |
| Google Play Store | Google Play → Profile → Payments & Subscriptions → Subscriptions → Willow | Low - handled by Google, follow Google refund process | Depends on Google policies | Cancel in Google Play to stop Google billing |
| Other third‑party platforms | Cancel via that platform's subscription settings (Amazon, Roku, Sling, etc.) | Varies by platform | Varies by platform | Willow cannot cancel third‑party subscriptions for you |
Takeaway
Always cancel in the place where you were billed and save confirmations; refunds are uncommon and tightly restricted.
After cancelling
Immediate actions
- Save the cancellation confirmation email or screenshot of the cancelled subscription screen.
- Monitor your bank or card statement for any unexpected renewals over the next billing cycle.
Where to get help
- Willow Terms of Use: Terms of Use.
- Support email: cs@willow.tv.
- How to cancel through Apple or Google: Apple / Google cancellation guide.
- Third‑party subscription note: Third‑party cancellation guidance.
- If you need to escalate in Nigeria, consider contacting the FCCPC and keep all evidence ready.
Address
Mailing address for written notices
Willow’s Terms of Service lists a US mailing address for written notices: 650 Castro St. Suite 120‑214, Mountain View, CA 94041.
Use certified mail if you send a written cancellation notice and retain proof of posting and delivery.
Support contact reminder
Email support first at cs@willow.tv and keep copies of all correspondence.
If you subscribed through an app store, contact that store's support for billing disputes and refund requests.