Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Adt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Adt: Easy Method
What is Adt
Overview
Adt in this guide refers to two services found in the verified data: ADT (the large US security provider) and AdTranquility (a digital/ad-related service named "Adt" in some sources).
The two services have different cancellation and refund rules: ADT is a monitored home-security company with phone-only cancellation and potential early-termination fees, while AdTranquility offers app-store and web subscription handling with short refund windows.
Why this matters in Nigeria
Neither service appears to publish Nigeria-specific contract terms in the verified sources, so Nigerian consumers should follow the vendor rules while also considering local consumer protections.
This guide explains how to cancel, refund expectations, local consumer rights, common pitfalls, and what to do after cancellation.
How to cancel Adt
Canceling ADT (US security provider)
- ADT cancellation must be done by phone; you cannot cancel online. Contact ADT customer service to request cancellation.
- When you call, ask for a cancellation confirmation number and the name of the agent. Keep a dated record of the call and any reference numbers.
- Expect potential discussions about equipment return, outstanding balances, or early termination fees - document what the agent tells you.
- Source: safewise.com - ADT cancellation.
Canceling AdTranquility (Adt)
- If you subscribed via Google Play or 2Checkout, cancel through Google Play or 2Checkout; cancellations take effect immediately and stop future charges.
- If you subscribed via a web checkout, follow the provider's web instructions; refunds (if eligible) may revoke access upon processing.
- Free trials auto-renew unless you cancel before the trial ends - cancel in the store or account area before renewal.
- Source: AdTranquility support.
What happens when you cancel
Service and access
For AdTranquility, cancellation via Google Play/2Checkout generally stops future billing immediately and access stops according to the vendor policy.
For ADT monitored services, cancellation ends monitoring but may require returning equipment or arranging disconnection with ADT or your installer.
Billing and contracts
- ADT: Early termination of a 36‑month monitoring contract may incur charges up to 75% of remaining monthly fees.
- AdTranquility: No ongoing billing after cancellation via the app store; refunds handled per the vendor's refund policy.
Data and account records
Request written confirmation of cancellation and any data-retention or account-deletion details from the provider when you cancel.
If you receive a refund, note that access may be revoked immediately and any account data may be affected per the vendor's terms.
Will I get a refund?
ADT refund policy
ADT offers a six-month money-back guarantee only for unresolved system-related issues that the company cannot fix within the first six months.
Otherwise, there is generally no routine refund for dissatisfaction; early cancellation fees may apply instead.
Source: safewise.com - ADT refund guarantee.
AdTranquility refund policy
- Refunds are available if requested within 14 days of the first payment or within 48 hours of a renewal (for Google Play and 2Checkout purchases).
- Promotional or discounted plans are generally not eligible for refunds.
- If eligible and refunded, access may be revoked when the refund is processed.
- Source: AdTranquility support.
Adt plans and pricing
Overview of available pricing information
No complete, Nigeria-specific pricing was found in the verified data. Prices for ADT are typically quoted in USD in other markets.
One European ADT listing found a package at €42.80/month, but that appears region-specific and not Nigeria pricing.
Pricing table
| Service | Typical Price | Billing Frequency | Notes |
|---|---|---|---|
| ADT (US security provider) | Varies | Varies | Monitoring fees commonly listed in USD elsewhere; regional pricing differs. |
| AdTranquility (Adt) | Varies | Varies | App-store or web subscription pricing; check your purchase platform for amounts. |
Your consumer rights in Nigeria
General protections
Nigerian consumers are protected by the Federal Competition and Consumer Protection Commission (FCCPC), which requires clear terms and fair practices from businesses.
Online services should provide clear terms of sale, complaint channels, and fair refund procedures where applicable.
Cooling-off rights and refunds
- There is an assumed cooling-off period in some Nigerian contexts (commonly about 7 days) for certain contracts, but specifics vary by contract and service.
- If a service does not honour clear statutory protections, you can lodge a complaint with the FCCPC or seek alternative dispute resolution.
Practical steps
Keep all receipts, contracts, and written correspondence. If you have a dispute, contact the provider first, then the FCCPC if unresolved.
Note: No Nigeria-specific cancellation terms for these services were found in the verified data; local law may still provide remedies.
Customer experiences
Positive feedback
Some ADT customers appreciated the smart-home integration and breadth of security offerings.
Positive notes tend to focus on technology and service features rather than cancellation processes.
Source: starevaluator.com - ADT reviews.
Negative feedback
- Many users report difficulty canceling ADT, repeated billing after cancellation attempts, unresponsive customer service, and high early termination fees (~75% of remaining term).
- No significant global review data surfaced for AdTranquility in TrustPilot/ProductReview in the verified sources.
- Source: Trustpilot - ADT complaints.
Documentation checklist
Essential items to have before cancelling
- Account number, service address, and full subscriber name.
- Original contract or a clear copy showing term, start date, and cancellation clauses.
- Proof of payments (receipts, bank/credit-card statements) and any previous cancellation attempts.
What to request during cancellation
- Cancellation confirmation number, agent name, date and time of call, and written confirmation emailed or mailed to you.
- A final billing statement and any instructions for returning equipment (if applicable).
Common mistakes
Relying on email or web forms for ADT
Many users attempt to cancel ADT online or by email, but ADT requires phone cancellation. Relying on non-phone methods can leave your account active and lead to continued billing.
Always call the number the provider lists and get confirmation on the call.
Not documenting the cancellation
Failing to record agent names, confirmation numbers, and dates weakens your position if billing continues after cancellation.
Example: If billing continues, documented evidence of the cancellation call and reference number helps dispute charges with your card issuer and regulators.
Comparative recap
Quick comparison
| Service | Cancellation Method | Refund Window | Early Termination Fees | Source |
|---|---|---|---|---|
| ADT (US security provider) | Phone only | Six-month money-back guarantee only for unresolved system issues; otherwise typically no general refunds | May charge up to 75% of remaining monthly charges on early termination of a 36‑month contract | safewise.com |
| AdTranquility (Adt) | Cancel via Google Play, 2Checkout, or web per vendor instructions | 14 days from first payment or 48 hours from renewal (Google Play/2Checkout); promos usually excluded | Depends on vendor terms; typical app-store subscriptions stop future billing immediately | AdTranquility support |
After cancelling
Confirmations and follow-ups
Save any cancellation confirmation email, number, and agent details. Monitor your bank or card for any continued charges for at least two billing cycles.
If billing continues, contact the provider immediately with your documentation and file a dispute with your payment provider if necessary.
Where to get help
- ADT cancellation and customer service: check your contract for the correct phone number or visit documentation supplied at signup.
- AdTranquility support and refund policy: AdTranquility support.
- For consumer complaints in Nigeria: contact the Federal Competition and Consumer Protection Commission (FCCPC) for guidance and to file complaints.
Address
Corporate headquarters
ADT corporate headquarters (primary address in the verified data):
1501 Yamato Road, Boca Raton, FL 33431
How to use the address
Use the corporate address for formal written complaints or registered mail if your contractual documents direct you to a corporate office.
For cancellations, follow the service-specific instructions above (phone for ADT; app-store or vendor portal for AdTranquility).
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.