Cancel Gexa Energy: Easy Method

What is Gexa Energy

Overview

Gexa Energy is a retail electricity provider operating primarily in the U.S. state of Texas under the NextEra Energy Resources family of companies.

The company offers fixed-rate and variable-rate electricity plans and markets features such as renewable energy options and a 60-day satisfaction guarantee for new customers in its service areas.

Service area and limitations

Gexa Energy's published policies and offerings are oriented to the U.S. market, especially Texas, and are priced in USD per kWh.

There is no evidence Gexa operates retail plans in Nigeria; Nigerian customers should confirm availability before attempting service or cancellation actions.

How to cancel Gexa Energy

Primary cancellation methods

• Contact Gexa customer service by phone to request cancellation: 866-961-9399.
• Use your online account/portal where available to manage service transfer or opt-outs if supported for your account.

Steps to cancel (recommended)

• Gather account number, service address, and personal ID information before you call or log in.
• Call 866-961-9399 and state you want to cancel or transfer service; ask for the representative's name and a confirmation number.
• If moving outside Gexa's service area, provide proof of new address to request ETF waiver.
• Follow up in writing if required; send postal correspondence to the corporate address for written cancellation requests.

What happens when you cancel

Final billing and service transfer

When you cancel, Gexa will issue a final bill covering usage up to the disconnection or transfer date.

If you are transferring to a new retailer, service typically continues without physical disconnection once the new retailer schedules the switch.

Contract and data handling

Early termination fees (ETFs) may apply for fixed-rate contracts unless an exception applies, such as moving out of the service area with proof.

Account data and billing records are retained per company policy; request copies through customer service if needed for disputes.

Will I get a refund?

General refund policy

Gexa does not publicly state a general 14-day statutory right of withdrawal for cash refunds.

The documented 60-day satisfaction guarantee for new customers lets you switch to another eligible Gexa plan within 60 days without paying ETF, but it is not described as a guaranteed cash refund.

Exceptions and deposits

• Deposit refunds for residential customers may be issued after 12 consecutive on-time monthly payments; check your account ledger for credit.
• If you believe you were overcharged, request an itemised final bill and submit a dispute through customer service in writing.

Gexa Energy plans and pricing

Plan categories

Available plan types include fixed-rate contracts and variable-rate plans; plan availability and pricing are market-specific.

Pricing information for Nigeria is not available; Gexa plans appear offered only in the U.S. (Texas).

Summary table

Your consumer rights in Nigeria

Jurisdictional considerations

Gexa Energy's policies are written for U.S. customers; Nigerian consumers cannot assume the same protections apply to them.

If you are in Nigeria, verify whether Gexa offers service in your area and whether local contractual terms apply.

Local regulator and complaints

For electricity consumer issues in Nigeria, commonly relevant bodies include the Nigerian Electricity Regulatory Commission (NERC) and your local distribution company.

Contact local regulators or consumer protection agencies if you encounter cross-border service or billing disputes that involve Nigerian jurisdiction.

Customer experiences

Positive feedback

Some customers report helpful and patient representatives who guide plan selection smoothly.

Positive notes include renewable energy options and the 60-day satisfaction guarantee for new enrollees in supported markets.

Negative feedback

Complaints commonly mention unexpected or high cancellation fees, opaque pricing, and billing disputes.

Other reports note difficulty reaching customer service and problems resolving billing or sign-up issues.

Documentation checklist

What to prepare before you cancel

• Account number and registered name on the Gexa account.
• Service address and meter number (if available).
• Photo ID and contact phone number or email.

Proof and follow-up documents

• Proof of move (utility bill or lease) if requesting ETF waiver for moving outside the service area.
• Copies of recent bills and any correspondence related to the dispute or cancellation.

Common mistakes

Not confirming availability and jurisdiction

Example: Attempting to sign up or cancel as a Nigerian resident without confirming that Gexa actually offers service in Nigeria can lead to confusion.

Always confirm whether the plan terms apply to your country and what local protections exist.

Failing to get written confirmation

Example: Cancelling by phone without requesting a confirmation number or written follow-up can make disputes harder to resolve.

Ask for a cancellation confirmation number and follow up in writing to the corporate address if necessary.

Comparative recap

Quick comparison overview

The table below summarizes key differences between common plan types and what to expect when cancelling.

Comparison table

After cancelling

What to check immediately

Review your final bill for correct final meter read, prorated charges, and any outstanding balance.

If you expect a deposit refund, check the account status and ask when the refund will be processed.

Helpful links and next steps

Gexa customer reviews and company pages (for reference): Gexa reviews.

If you need regulatory guidance in Nigeria, consult the Nigerian Electricity Regulatory Commission: NERC.

Address

Corporate / written cancellation correspondence

Send written cancellation requests or formal correspondence to the corporate address below. Include account details and a clear cancellation request.

Mailing address

Gexa Energy

601 Travis Street, Suite 1400

Houston, Texas 77002