Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Homer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Homer: Easy Method
What is Homer
Overview
Homer is an educational app and service focused on early reading and learning for young children. It offers subscription plans that provide access to the HOMER app content and features.
How the service is delivered
Subscriptions may be purchased directly via Homer's website or through app stores (Apple App Store or Google Play). Some physical merchandise is sold separately and follows a returns policy.
How to cancel Homer
Cancel via the website (learnwithhomer.com)
- Sign in at learnwithhomer.com and go to your account or subscription settings.
- Locate the recurring subscription and choose the option to cancel at least 24 hours before the current subscription period ends.
- Confirm cancellation and keep the confirmation email or screenshot for your records.
- Access to the app continues until the prepaid period ends; no full or partial refunds for prepaid time are provided by Homer on web subscriptions.
Cancel via App Store or Google Play
- Open the Apple App Store or Google Play on the device used to purchase the subscription.
- Find Subscriptions in your account, select Homer, and choose Cancel Subscription.
- Store-managed subscriptions must be cancelled and refunded (if applicable) through the respective store - Homer cannot cancel or refund these directly.
- If you need help with store refunds, use Apple or Google support channels for guidance.
What happens when you cancel
Access and renewal
When you cancel a subscription purchased on the Homer website, your access remains until the end of the prepaid period. The subscription will not renew at the next billing date.
Account and data
Your Homer account typically remains active after cancellation so you can log in, review progress, or resubscribe later.
If you need account changes or data removal, contact Homer's customer care explicitly to request those actions.
Will I get a refund?
General refund policy
Homer's standard policy is that subscription fees are non-refundable except where explicitly stated or required by applicable law.
For web subscriptions, Homer does not offer full or partial refunds for unused prepaid periods as a general rule.
Exceptions and special cases
- Free trial: Cancelling during a free trial prevents being charged when the trial ends.
- Termination by Homer: If Homer terminates your subscription without cause, they may at their discretion issue a prorated refund for unused time.
- Physical merchandise: Returns accepted within 30 days for full refund, exchange, or store credit if items are unworn, undamaged, and include proof of purchase. International returns require contacting customer care for authorization and label. See Homer's returns page: Returns & Exchanges.
Homer plans and pricing
Available plans
Pricing examples are based on App Store listings converted to Euros. Confirm current local prices in your store before purchase.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | €1.52 | Monthly | Full access to HOMER app |
| Premium Annual Membership | €21.90 | Annual | Full access for one year (premium tier) |
Your consumer rights in Nigeria
General protections
Under Nigerian law, consumers generally have the right to clear information, fair treatment, and appropriate remedies for digital goods and services.
How this applies to Homer
- Although Homer states no refunds for digital subscriptions, Nigerian consumer protection rules may entitle users to remedies if a service is defective, misrepresented, or fails to meet reasonable expectations.
- Physical goods returns within 30 days for full refund or exchange align with common consumer rights standards in Nigeria.
Customer experiences
Positive feedback
Reviewers such as Common Sense Education praise Homer as a useful, engaging tool for young children learning to read, suitable for preschool through early elementary ages.
Positive comments focus on educational value and child engagement.
Negative feedback
Trustpilot reviews report issues such as inability to lock or restrict some content, challenges cancelling or getting refunds for certain purchases, and problems when content is not age-appropriate.
Other complaints mention limited customer service channels (no phone number) and delays or difficulties resolving subscription or access issues.
Documentation checklist
Before you cancel
- Account email and username used to subscribe.
- Subscription confirmation email or order number.
- Device and platform used to purchase (Website, Apple App Store, Google Play).
If you request a refund or return
- Screenshot or PDF of billing receipt from Homer or the app store.
- Proof of purchase for physical items and photos showing item condition.
- Any correspondence with customer support, including case or ticket numbers.
Common mistakes
Using the wrong cancellation method
Example: Trying to cancel an App Store subscription through Homer's website. App Store and Google Play subscriptions must be cancelled in the respective store.
This mistake can lead to continued billing despite cancel requests sent to Homer.
Missing timing or proof
Example: Cancelling less than 24 hours before the renewal date on web subscriptions and expecting a refund for the upcoming period.
Also common: not saving receipts or confirmation screenshots, which complicates refund or dispute requests.
Comparative recap
Quick comparison
| Method | Who controls cancellation | Refund eligibility | Access after cancel |
|---|---|---|---|
| Via Web (learnwithhomer.com) | Homer account settings (user cancels) | No general refunds for prepaid intervals; exceptions only as required by law or by Homer's discretion | Access until the prepaid period ends |
| Via App Store / Google Play | Apple / Google (store controls subscriptions) | Store refund policies apply; Homer cannot issue store refunds | Access determined by the store's cancellation effective date |
| Physical merchandise | Homer (returns handled by Homer) | Return within 30 days for full refund, exchange, or store credit if conditions met | Not applicable to digital access |
After cancelling
What to check next
- Save the cancellation confirmation and any related emails or screenshots.
- Verify access remains until the prepaid end date and that no further charges occur after that date.
Helpful links and contacts
- Homer Terms of Use: learnwithhomer.com/terms
- Returns & Exchanges (physical goods): homer.com/returns-and-exchanges
- Common Sense Education review: commonsense.org
- Trustpilot reviews: trustpilot.com
Address
Local office
8 Dolapo Oshinaike Street Ajah - Lekki, Lagos
How to contact
Use the website support channels and include your account details and proof of purchase when contacting Homer.
Note: Public reviews report limited customer service channels; keep records of all correspondence for dispute or consumer protection purposes.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.