Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sunrun service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Sunrun: Step-by-Step Guide
What is Sunrun
Overview
Sunrun is a U.S.-based residential solar and energy services provider that sells, installs, and maintains solar systems and related services.
Sunrun generally operates under service contracts and recurring payment arrangements for system leases, power purchase agreements, or subscriptions.
Service scope
Sunrun primarily serves customers in the United States and is headquartered at a U.S. address.
Services offered to international customers, including any availability in Nigeria, should be confirmed directly with Sunrun and in the written contract.
How to cancel Sunrun
Primary cancellation method
To cancel recurring payments, Sunrun requires an email notice at least seven days before the next scheduled payment.
Send cancellation requests to the customer care email provided by Sunrun: customercare@sunrun.com.
Step-by-step cancellation steps
- Locate your Sunrun account information and contract details, including your next payment date.
- Prepare a clear cancellation email including your full name, account number, service address, and requested cancellation date.
- Email customercare@sunrun.com at least 7 days before the next payment to request termination of recurring payments.
- Keep a copy of the sent email and any reply from Sunrun for your records.
- Follow up if you do not receive confirmation within a reasonable time; document follow-up attempts.
What happens when you cancel
Access and service status
Cancelling a recurring payment request may stop future charges, but your specific service access or ownership terms depend on your contract.
Systems that are leased or under agreement may have separate requirements for removal, transfer, or termination fees spelled out in the contract.
Renewal, billing and data
Sunrun processes recurring payments and requires notice to terminate future charges; cancellation does not automatically alter contractual obligations beyond billing.
Data related to your account and service history will remain governed by Sunrun's policies and your agreement; request copies if needed before cancelling.
Will I get a refund?
Sunrun policy
Sunrun's Terms of Service state: "All sales are final and Sunrun will not issue refunds."
That policy covers sales and recurring payment arrangements unless the written contract specifies otherwise.
Possible exceptions and actions
Exceptions are not described in the published Terms of Service; any refund or credit would be contract-specific and handled case by case.
- Review your signed agreement for clauses on refunds, cancellations, or disputes.
- Contact Sunrun support and request escalation if you believe a refund is warranted.
- Consider documenting issues (billing errors, service failures) to support any dispute or claim.
Sunrun plans and pricing
Available plan types
Public materials describe plans such as leases, power purchase agreements (PPAs), and purchase options in the U.S., but do not list Nigeria pricing.
If you are seeking service in Nigeria, confirm directly with Sunrun for availability and pricing terms.
Pricing table
| Plan | Pricing (Nigeria) | Notes |
|---|---|---|
| Lease / PPA / Purchase | Varies | No public evidence of Nigeria EUR pricing for 2024/2025; U.S. quotes are typical. |
Your consumer rights in Nigeria
Local consumer protection
Nigerian consumer protection laws, such as provisions in the Consumer Protection Council Act framework, protect consumers in many domestic transactions.
Those protections may cover misrepresentation, defective goods, and unfair practices for vendors operating in Nigeria.
Jurisdiction and cross-border limits
Sunrun is a U.S.-based company; Nigerian consumer law may not automatically apply if the contract specifies U.S. jurisdiction or other choice-of-law clauses.
- Check your contract for governing law and dispute resolution clauses.
- If the contract designates non-Nigerian jurisdiction, local enforcement may be limited; consider legal advice before signing.
Customer experiences
Positive feedback
Some customers praised prompt and professional installation and helpful staff, citing smooth installations and good communication.
Examples include reports of efficient crews and satisfactory system activation from independent review sites.
Negative feedback
Other customers reported misleading sales tactics, billing problems, underperforming systems, and long repair delays.
- Complaints include double billing, aggressive billing after property transfers, and prolonged downtime awaiting repairs or parts.
- Balance these reports by reviewing multiple sources and checking recent reviews relevant to your region.
Documentation checklist
Essential documents to gather
- Signed service contract or agreement with Sunrun.
- Account number, service address, and next scheduled payment date.
- All billing statements and payment receipts related to the account.
Supporting evidence for disputes
- Copies of emails and correspondence with Sunrun, including your cancellation request to customercare@sunrun.com.
- Records of service performance issues, photos, inspection reports, and repair requests.
- Any documentation of property transfer if you sold the property while under contract.
Common mistakes
Timing and notice errors
Failing to email at least 7 days before the next payment can result in another charge before cancellation takes effect.
Always confirm the next scheduled payment date and send notice early enough to meet Sunrun's processing requirement.
Assuming refunds or local law coverage
Assuming Sunrun will issue refunds contradicts the stated "all sales are final" policy and can lead to unmet expectations.
Also, assuming Nigerian consumer protections apply without checking contract jurisdiction may leave you unprotected in cross-border disputes.
Comparative recap
Key comparison points
The table below summarizes important items such as refund policy, cancellation notice, and typical customer issues for quick reference.
Summary table
| Feature | Sunrun (as stated) | Practical note for Nigeria |
|---|---|---|
| Refund policy | All sales are final; Sunrun will not issue refunds. | Expect no refunds unless contract explicitly provides one; verify before signing. |
| Cancellation method | Email customercare@sunrun.com at least 7 days before next payment. | Keep written proof of the email and any confirmations; follow up promptly. |
| Consumer protection | Terms do not grant a 14-day cancellation/refund right. | Nigerian law may not apply if contract uses U.S. jurisdiction; seek local legal advice if needed. |
| Common complaints | Misleading sales, billing issues, delays in repairs. | Review references and ask for performance guarantees before committing. |
After cancelling
Next steps to verify cancellation
Keep the cancellation confirmation from Sunrun and watch for any further charges on your payment method.
Document any unexpected charges and contact Sunrun immediately while retaining records.
Helpful links and resources
- Sunrun Terms of Service
- Email Sunrun customer care
- Sunrun reviews on Trustpilot
- Additional customer reviews
Address
Primary address
Sunrun (primary contact address): 225 Bush Street, Suite 1400, San Francisco, CA 94104.
Notes on contacting
For account-specific matters and cancellation, email customercare@sunrun.com. Postal correspondence to the main address may be slower.
If you are in Nigeria, verify whether a local representative or reseller is involved and confirm contractual jurisdiction before taking action.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.