Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Txu Energy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Txu Energy: Easy Method
What is Txu Energy
Overview
Txu Energy is a retail electricity provider that sells electricity plans and related services to customers in Texas, USA. It offers a mix of month-to-month and fixed-term electricity contracts, online account management, and customer support by phone and chat.
Where it operates
Txu Energy operates primarily in the Texas electricity market and bills in US dollars. It does not operate as a utility in Nigeria, so Nigerian consumer protections do not directly govern Txu's Texas contracts.
How to cancel Txu Energy
Cancel online or move service within Texas
- If you are moving within the Txu Energy service area in Texas, log in to MyAccount to transfer service with a few clicks.
- Use MyAccount for most routine moves and transfers when both old and new addresses are in Texas.
Cancel by phone (recommended if moving out of state or closing account)
- Call Txu Energy customer service at 855-545-5317 or 888-318-7936 to request cancellation.
- Ask for confirmation of cancellation by email or letter and record the representative’s name and time of call.
What happens when you cancel
Access and account status
After cancellation, your online MyAccount access typically remains available to view final bills and credits.
Txu will generate a final bill that lists any outstanding balance, prorated charges, and applicable credits.
Renewal, transfer, and third parties
If you used a third-party switcher (for example a broker or third-party service), confirm the switcher completed the cancellation to avoid silent renewals.
Moving within Texas may allow a simple transfer; moving out of state usually requires phone cancellation and proof of move to avoid fees.
Will I get a refund?
Deposit and interest refunds
Deposits and accrued interest are refunded as a credit after 24 consecutive months of on-time payments.
If you close your account before that, the deposit (less any outstanding balance) is typically returned when the account is settled.
Cancellation fee credits and exceptions
- If you were charged a cancellation fee by a previous provider, TXU will apply a credit (starting at $150) after you submit the final bill showing that fee; credit appears within two billing cycles.
- Fixed-term early cancellation fees generally apply, but may be waived if you provide proof of moving, if terms change and you cancel within 14 days, or if you cancel within 14 days of contract expiration.
Txu Energy plans and pricing
Plan structure
Txu Energy offers both month-to-month and fixed-term electricity plans. Specific prices vary by market, term length, and plan features.
Pricing currency and availability
Prices are listed in USD per kWh and are specific to Texas service territories. No Nigeria-denominated pricing applies.
| Plan name | Price | Term | Notes |
|---|---|---|---|
| Typical Txu Energy plans | Varies | Varies (month-to-month or fixed-term) | Prices quoted in USD per kWh; mobile app is free |
Your consumer rights in Nigeria
Jurisdiction and applicability
Because Txu Energy is a Texas-based electricity retailer, Nigerian consumer protection laws generally do not apply to its contracts and billing decisions.
Nigerian residents dealing with Txu from abroad should treat Txu contracts as governed by the terms and Texas regulations cited in the contract.
Texas consumer protections relevant to Txu customers
- Month-to-month customers may terminate without early cancellation fees.
- Fixed-term contracts over 31 days generally carry early cancellation fees, with waivers if you move (with proof), if terms change and you cancel within 14 days, or if you cancel within 14 days of contract expiration.
- Deposits accrue interest and are refundable after 24 months of on-time payments or upon account closure.
Customer experiences
Positive feedback
Many customers praise Txu for friendly, helpful customer service via chat and phone, with agents described as professional and patient.
Users also report a well-organized website and compassionate support during difficult situations.
Negative feedback and risks
Some customers report billing or technical issues, such as declined check payments or billing surprises that raised final costs.
Others describe problems with third-party switchers and unexpected fees or automatic renewals when cancellations were not handled properly.
Documentation checklist
What to prepare before you call or cancel online
- Account number and name on the account.
- Final meter reading or move-out date (if applicable).
- Contact phone number and email for confirmation.
Proofs and supporting documents
- Proof of move (utility at new address or lease agreement) to request fee waiver.
- Final bill from a previous provider if claiming a cancellation fee credit.
- Photo ID if requested by customer service.
Common mistakes
Assuming Nigerian protections apply
A common mistake is assuming Nigerian consumer law will help with a Texas-based contract. Txu Energy is regulated under Texas rules and the contract terms you signed.
If you are in Nigeria and need redress, you will generally need to work with Txu directly or relevant Texas regulators.
Not confirming third-party cancellations
Customers sometimes rely on brokers or switchers to cancel or switch plans and do not confirm completion. This can result in silent renewals or unexpected fees.
Always get written confirmation (email or letter) and check your final bill.
Comparative recap
Quick method comparison
The table below summarizes cancellation methods, speed, and suitability for common situations.
| Method | Speed | Fee risk | Best for |
|---|---|---|---|
| MyAccount (online transfer) | Fast for in-Texas moves | Low if transferring within service area | Moving within Texas or simple transfers |
| Phone (855-545-5317 / 888-318-7936) | Immediate confirmation if you request it | Varies; ask about early termination fees | Moving out of state or closing account |
| Third-party switcher | Variable - can fail silently | Higher if cancellation not completed | Use with caution; get written confirmation |
After cancelling
Confirmations and follow-up
Keep the cancellation confirmation email or letter and check the next one or two bills for applied credits or final charges.
If you expect a deposit or cancellation-fee credit, monitor billing for the next billing cycles as credits may take up to two cycles.
Helpful links
- Txu Energy official site
- Txu Energy customer service / contact
- Public Utility Commission of Texas - Consumer Information
Address
Corporate mailing address
1601 Bryan Street, Suite 34-068, Dallas, TX 75201-3411, USA
Notes about contacting from Nigeria
If you are contacting Txu from Nigeria, use the international dialing format or email, and expect contracts and billing to be subject to Texas jurisdiction and USD billing.
Keep records of all communications and request written confirmations for cancellations and refunds.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.