Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Keepsafe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Keepsafe: Easy Method
What is Keepsafe
Overview
Keepsafe is a mobile app that offers a private vault for photos and videos and optional Premium subscription features such as ad-free use and expanded cloud storage.
The service is provided by Keepsafe and is offered through app stores for Android and iOS with subscription billing handled by the respective stores.
Key functions
Keepsafe stores private media in a locked album, provides backup to a private cloud, and offers additional features under Keepsafe Premium.
Subscriptions and billing are controlled by Google Play or Apple App Store when purchased on mobile devices.
How to cancel Keepsafe
Android (Google Play) cancellation steps
- Open the Google Play Store app on your Android device.
- Tap your profile picture in the top-right corner.
- Go to Payments & subscriptions → Subscriptions.
- Find Keepsafe Premium and tap Cancel subscription.
Cancel at least 48 hours before the renewal date to avoid automatic renewal. Premium access continues until the period ends.
iOS (App Store) cancellation steps
- Open the iOS Settings app and tap your name at the top.
- Tap Subscriptions, then find Keepsafe Premium in the list.
- Tap Cancel Subscription and confirm.
Apple-managed subscriptions should also be cancelled at least 48 hours before renewal. Access continues until the subscription period ends.
Web and other purchases
- There is no direct web cancellation option; subscriptions purchased through app stores must be cancelled in the store.
- For purchases not tied to Apple/Google, consult Keepsafe Terms for instructions and contact channels.
The Terms state subscriptions auto-renew unless cancelled at least 24 hours before the Renewal Commencement Date for some purchase flows.
What happens when you cancel
Access after cancellation
When you cancel, your Premium access typically remains active until the end of the paid billing period.
You retain access to any free features after the subscription period ends unless you resubscribe.
Renewal and billing
Cancellations stop future auto-renewals; they do not create immediate refunds or shorten the paid period.
Ensure you cancel within the store's timeframe (48 or 24 hours as applicable) to avoid another charge.
Account data
Your Keepsafe account and stored media remain unless you delete them explicitly from the app or account settings.
Review the app settings and backup options if you plan to stop using Keepsafe to avoid accidental data loss.
Will I get a refund?
Standard refund policy
Keepsafe does not provide prorated refunds for unused portions of a subscription. Cancelled subscriptions remain active until period end with no partial refund.
This no-proration rule is stated in Keepsafe Terms and applies to most subscription cancellations.
Exceptions and statutory rights
- There is no 14-day cooling-off refund policy listed in Keepsafe materials for digital subscriptions.
- If the service is not delivered as described, consumer law (see below) may give you additional remedies.
If you believe a charge is incorrect or the service was misrepresented, gather evidence and contact support or pursue consumer remedies in New Zealand.
Keepsafe plans and pricing
Standard plans
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Keepsafe Monthly Premium | NZ$16.49 | Monthly | Album lock, private cloud up to 10,000 items, ad-free experience |
| Keepsafe Yearly Premium | NZ$39.99 | Annual | Same Premium features at annual billing |
Notes on pricing
Prices shown reflect in-app purchase listings from the New Zealand App Store and may vary by storefront.
Other package variations or promotional prices may appear in different storefronts and are not guaranteed.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be fit for purpose and as described. This can apply to digital services in some circumstances.
If Keepsafe fails to provide the service as promised, you may have remedies under the CGA despite the stated no-refund policy.
Cooling-off and digital goods
- There is generally no automatic 14-day cooling-off right for downloaded or streamed digital subscriptions unless the vendor offers it.
- Keepsafe does not list a 14-day refund policy for subscriptions.
For disputes about unwanted charges or cancellation difficulties, you can raise a complaint with New Zealand consumer authorities.
How to seek help
Contact Consumer Protection at MBIE or use the Citizens Advice Bureau for guidance on CGA complaints.
Keep records of purchases, communications, and attempts to cancel when pursuing remedies.
Customer experiences
Positive feedback
- Many NZ users report satisfaction with Keepsafe's core functions and customer service responsiveness.
- Positive reviews highlight convenience, effectiveness, and an easy online process for some users.
Negative feedback
- Some users report difficulty cancelling subscriptions and unexpected charges after cancellation attempts.
- Other complaints mention early shipments, discounts not honoured, and frustration with autoship or billing systems.
Third-party app review platforms include both positive and negative user comments; experiences vary.
Documentation checklist
What to collect before contacting support
- Order confirmation or receipt showing the subscription charge.
- Account email or username used with Keepsafe.
- Screenshots of your subscription listing in Google Play or the App Store.
Evidence for disputes
- Records of cancellation attempts and confirmation screens, if available.
- Any email exchanges with Keepsafe support or payment confirmations from the store.
- Bank or card statements showing the charge dates and amounts.
Common mistakes
Canceling in the wrong place
A common error is trying to cancel inside the Keepsafe app when the subscription is managed by Apple or Google.
Always cancel through the store that billed you: Google Play or the App Store.
Timing and refund assumptions
Many users assume immediate refunds or prorated credits; Keepsafe’s policy does not allow prorated refunds.
Also, missing the 48- or 24-hour cancellation window can result in another full renewal charge.
Comparative recap
Quick comparison by platform
| Aspect | Android (Google Play) | iOS (App Store) | Web / Terms |
|---|---|---|---|
| How to cancel | Play Store → Profile → Payments & subscriptions → Subscriptions | iOS Settings → Your Name → Subscriptions | No direct web cancellation; follow store cancellation or Terms instructions |
| Cancellation timing | Must cancel ≥48 hours before renewal | Must cancel ≥48 hours before renewal | Terms state cancel ≥24 hours before Renewal Commencement Date |
| Refunds | No prorated refunds | No prorated refunds | No prorated refunds; no 14-day cooling-off listed |
After cancelling
Verify cancellation
Check your Google Play or App Store Subscriptions list to confirm the subscription shows as cancelled.
Keep the final billing receipt and any cancellation confirmation for your records.
Where to find more help
For step-by-step guidance, see Keepsafe support: How to unsubscribe (Keepsafe Support).
Review Keepsafe Terms: Keepsafe Policies & Terms.
For consumer assistance in New Zealand visit MBIE Consumer Protection: consumerprotection.govt.nz.
Address
Company legal address
Keepsafe lists a US address for legal notices: 427 Bryant St., San Francisco, CA 94107.
No New Zealand postal address for cancellations was found in public materials.
Contact pointers
If you need to send formal notices, use the address above and include clear evidence of your subscription and cancellation attempts.
For day-to-day cancellations and billing queries, contact the App Store or Google Play support first, then reach out to Keepsafe through their support links if required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.