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Cancel MULTCLOUD
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I hereby notify you of my decision to terminate the contract relating to the Multcloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Multcloud: Easy Method
What is Multcloud
Service overview
MultCloud is a cloud-to-cloud management service that lets you connect, transfer, sync, and manage files across multiple cloud storage accounts from a single interface.
It supports services such as Google Drive, Dropbox, OneDrive and many others, and offers free and paid plans with different monthly or annual data traffic allowances.
Main uses
Common uses include migrating large volumes of data between cloud providers, scheduled syncs, and centralised file management without downloading to a local device.
MultCloud is offered as a web app and as mobile apps distributed through the Apple App Store and Google Play.
How to cancel Multcloud
Cancel via the MultCloud website (web purchases)
- Sign into your MultCloud account on the web.
- Click the "Purchase Traffic" button in the upper-right of the site.
- Open the invoice and select "More details about the privileges" to find the option to cancel.
- Cancel the subscription; it will remain active until the current period ends, then your account reverts to the free tier.
- More details: MultCloud sales FAQ.
Cancel App Store (iOS) or Google Play (Android) subscriptions
- Apple App Store (iOS): Open Settings on your iPhone/iPad → tap your Apple ID → Subscriptions → select MultCloud → Cancel Subscription. MultCloud cannot cancel App Store subscriptions for you.
- Google Play (Android): Open the Play Store app → Account → Payments & Subscriptions → Subscriptions → select MultCloud → Cancel subscription. MultCloud cannot cancel Google Play subscriptions for you.
- Guides and references: In-app purchase refund guidance.
What happens when you cancel
Account access and features
After cancellation, your paid subscription remains active until the end of the current billing period.
Once the current period expires, your account will revert to MultCloud's free tier and paid features will stop.
Data and transfers
Your connected cloud accounts and files remain in each cloud provider; MultCloud does not delete the source or destination files when you cancel.
Any scheduled tasks or paid-only transfer traffic allowances will stop when the paid subscription ends.
Will I get a refund?
Refunds for web purchases (MultCloud direct)
MultCloud offers unconditional refunds within 14 days for monthly plans and within 30 days for annual or lifetime plans when purchased via the web.
- Refund requests must be made through the payment processor used at purchase.
- MultCloud states refunds are issued within 24 hours after approval and the account reverts to the free version.
- See MultCloud's service agreement: MultCloud SLA & refund info.
Refunds for App Store and Google Play purchases
In-app purchases are handled by Apple or Google. You must request refunds using their respective processes (e.g., Apple's Report a Problem or Google Play refund request).
MultCloud's web refund policy does not apply to purchases made through the App Store or Google Play.
Multcloud plans and pricing
Pricing summary
The table below lists New Zealand App Store (iOS) in-app prices provided in NZD where available.
Web pricing is usually displayed in USD on MultCloud's site and may differ when converted.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| 100 GB / Month (iOS In-App) | NZ$15.99 | Monthly | 100 GB data traffic per month via iOS in-app purchase |
| 200 GB / Month (iOS In-App) | NZ$28.49 | Monthly | 200 GB data traffic per month via iOS in-app purchase |
| 1200 GB / Year (iOS In-App) | NZ$95.99 | Annual | 1200 GB data traffic per year via iOS in-app purchase |
| Unlimited Data / Year (iOS In-App) | NZ$194.99 | Annual | Unlimited data traffic per year via iOS in-app purchase |
| Unlimited Data / Lifetime (iOS In-App) | NZ$199.99 | One-time | Unlimited lifetime data via iOS in-app purchase |
Pricing notes
App Store NZ pricing applies only to purchases made via the iOS App Store in New Zealand.
Official web prices are listed in USD and may differ due to currency conversion and regional taxes.
Your consumer rights in New Zealand
Key legal guarantees
Under the Consumer Guarantees Act 1993 (CGA), services must be provided with reasonable care and skill and be fit for purpose.
Businesses cannot contract out of these rights, so "no-refund" terms do not override statutory guarantees.
Remedies and how they apply
- If MultCloud's service is faulty or not fit for purpose you may be entitled to remedies such as repair, replacement, or refund under the CGA.
- Consider contacting MultCloud support first, then escalate to New Zealand consumer protection if unresolved.
- General reference: Consumer Guarantees Act 1993 (summary).
Customer experiences
Positive feedback
Many users praise MultCloud's customer support as helpful, fast and professional, naming agents who resolved issues quickly.
Users also report success migrating large volumes of data efficiently and find the tool clever and effective for big transfers.
Negative feedback
Some users report problems adding certain cloud services, encountering 2-factor or parameter errors that persist.
Other complaints include interface and sync issues, in-app purchase recognition problems on mobile, delayed responses, and difficulty obtaining refunds for in-app purchases.
Documentation checklist
What to prepare before cancelling
- Account email and username used with MultCloud.
- Invoice or purchase receipt for the subscription (web or app store receipt).
- Payment processor reference (e.g., PayPal, credit card transaction ID) if purchased on the web.
Evidence to support a refund or complaint
- Order date, plan name, and screenshots of subscription status in the app or web invoice.
- Screenshots of errors or failed transfers, and any support ticket numbers or communications.
- App Store or Google Play purchase receipt for in-app purchases.
Common mistakes
Attempting the wrong cancellation route
Example: Trying to cancel an App Store or Google Play subscription from MultCloud’s website. Those purchases must be cancelled through Apple or Google.
This leads to continued billing if the subscription remains active in the app store account.
Missing or insufficient proof for refunds
Example: Not saving the invoice, app store receipt, or transaction ID before contacting support. This slows or prevents refund processing.
Always capture receipts and payment references at purchase to avoid delays.
Comparative recap
Quick channel comparison
| Purchase channel | How to cancel | Refund route | Typical refund window | Notes |
|---|---|---|---|---|
| Web (MultCloud direct) | Cancel via "Purchase Traffic" → invoice → "More details about the privileges" | Refund via payment processor used at purchase | Unconditional: 14 days (monthly) / 30 days (annual or lifetime); refund issued within 24 hours after approval | Account reverts to free tier after expiration |
| Apple App Store (iOS) | Cancel in iPhone/iPad Settings → Apple ID → Subscriptions | Request refund from Apple (Report a Problem) | Handled by Apple; timelines vary | MultCloud cannot cancel or directly refund App Store purchases |
| Google Play (Android) | Cancel in Play Store → Account → Payments & Subscriptions → Subscriptions | Request refund from Google Play | Handled by Google; timelines vary | MultCloud cannot cancel or directly refund Google Play purchases |
Which route is best
If you bought on the web, request cancellation and refund through MultCloud's web process and your payment processor.
If you bought in-app, use Apple or Google’s refund systems and cancel in your device settings to stop future billing.
After cancelling
What to check immediately
- Confirm cancellation and the end date of the current billing period in your MultCloud account or app store subscription page.
- Save confirmation emails, invoice copies, and any refund acknowledgements.
Helpful links and next steps
- MultCloud sales FAQ: multcloud.com sales FAQ
- MultCloud SLA & refund info: multcloud.com SLA
- In-app refund guidance summary: how to get a MultCloud refund
- Apple Report a Problem: reportaproblem.apple.com
- Google Play refund help: Google Play refunds
Address
Physical address information
MultCloud does not provide a publicly listed physical postal address in New Zealand for subscription cancellation.
Cancellation is handled via the website invoice link or by contacting their support by email.
How to contact for cancellation or support
- Use the cancellation option on your web invoice ("Purchase Traffic" → invoice → "More details about the privileges").
- For App Store or Google Play purchases, use Apple or Google account subscription settings and their refund channels.