Cancel Multcloud: Easy Method

What is Multcloud

Service overview

MultCloud is a cloud-to-cloud management service that lets you connect, transfer, sync, and manage files across multiple cloud storage accounts from a single interface.

It supports services such as Google Drive, Dropbox, OneDrive and many others, and offers free and paid plans with different monthly or annual data traffic allowances.

Main uses

Common uses include migrating large volumes of data between cloud providers, scheduled syncs, and centralised file management without downloading to a local device.

MultCloud is offered as a web app and as mobile apps distributed through the Apple App Store and Google Play.

How to cancel Multcloud

Cancel via the MultCloud website (web purchases)

• Sign into your MultCloud account on the web.
• Click the "Purchase Traffic" button in the upper-right of the site.
• Open the invoice and select "More details about the privileges" to find the option to cancel.
• Cancel the subscription; it will remain active until the current period ends, then your account reverts to the free tier.
• More details: MultCloud sales FAQ.

Cancel App Store (iOS) or Google Play (Android) subscriptions

• Apple App Store (iOS): Open Settings on your iPhone/iPad → tap your Apple ID → Subscriptions → select MultCloud → Cancel Subscription. MultCloud cannot cancel App Store subscriptions for you.
• Google Play (Android): Open the Play Store app → Account → Payments & Subscriptions → Subscriptions → select MultCloud → Cancel subscription. MultCloud cannot cancel Google Play subscriptions for you.
• Guides and references: In-app purchase refund guidance.

What happens when you cancel

Account access and features

After cancellation, your paid subscription remains active until the end of the current billing period.

Once the current period expires, your account will revert to MultCloud's free tier and paid features will stop.

Data and transfers

Your connected cloud accounts and files remain in each cloud provider; MultCloud does not delete the source or destination files when you cancel.

Any scheduled tasks or paid-only transfer traffic allowances will stop when the paid subscription ends.

Will I get a refund?

Refunds for web purchases (MultCloud direct)

MultCloud offers unconditional refunds within 14 days for monthly plans and within 30 days for annual or lifetime plans when purchased via the web.

• Refund requests must be made through the payment processor used at purchase.
• MultCloud states refunds are issued within 24 hours after approval and the account reverts to the free version.
• See MultCloud's service agreement: MultCloud SLA & refund info.

Refunds for App Store and Google Play purchases

In-app purchases are handled by Apple or Google. You must request refunds using their respective processes (e.g., Apple's Report a Problem or Google Play refund request).

MultCloud's web refund policy does not apply to purchases made through the App Store or Google Play.

Multcloud plans and pricing

Pricing summary

The table below lists New Zealand App Store (iOS) in-app prices provided in NZD where available.

Web pricing is usually displayed in USD on MultCloud's site and may differ when converted.

Pricing notes

App Store NZ pricing applies only to purchases made via the iOS App Store in New Zealand.

Official web prices are listed in USD and may differ due to currency conversion and regional taxes.

Your consumer rights in New Zealand

Key legal guarantees

Under the Consumer Guarantees Act 1993 (CGA), services must be provided with reasonable care and skill and be fit for purpose.

Businesses cannot contract out of these rights, so "no-refund" terms do not override statutory guarantees.

Remedies and how they apply

• If MultCloud's service is faulty or not fit for purpose you may be entitled to remedies such as repair, replacement, or refund under the CGA.
• Consider contacting MultCloud support first, then escalate to New Zealand consumer protection if unresolved.
• General reference: Consumer Guarantees Act 1993 (summary).

Customer experiences

Positive feedback

Many users praise MultCloud's customer support as helpful, fast and professional, naming agents who resolved issues quickly.

Users also report success migrating large volumes of data efficiently and find the tool clever and effective for big transfers.

Negative feedback

Some users report problems adding certain cloud services, encountering 2-factor or parameter errors that persist.

Other complaints include interface and sync issues, in-app purchase recognition problems on mobile, delayed responses, and difficulty obtaining refunds for in-app purchases.

Documentation checklist

What to prepare before cancelling

• Account email and username used with MultCloud.
• Invoice or purchase receipt for the subscription (web or app store receipt).
• Payment processor reference (e.g., PayPal, credit card transaction ID) if purchased on the web.

Evidence to support a refund or complaint

• Order date, plan name, and screenshots of subscription status in the app or web invoice.
• Screenshots of errors or failed transfers, and any support ticket numbers or communications.
• App Store or Google Play purchase receipt for in-app purchases.

Common mistakes

Attempting the wrong cancellation route

Example: Trying to cancel an App Store or Google Play subscription from MultCloud’s website. Those purchases must be cancelled through Apple or Google.

This leads to continued billing if the subscription remains active in the app store account.

Missing or insufficient proof for refunds

Example: Not saving the invoice, app store receipt, or transaction ID before contacting support. This slows or prevents refund processing.

Always capture receipts and payment references at purchase to avoid delays.

Comparative recap

Quick channel comparison

Which route is best

If you bought on the web, request cancellation and refund through MultCloud's web process and your payment processor.

If you bought in-app, use Apple or Google’s refund systems and cancel in your device settings to stop future billing.

After cancelling

What to check immediately

• Confirm cancellation and the end date of the current billing period in your MultCloud account or app store subscription page.
• Save confirmation emails, invoice copies, and any refund acknowledgements.

Helpful links and next steps

• MultCloud sales FAQ: multcloud.com sales FAQ
• MultCloud SLA & refund info: multcloud.com SLA
• In-app refund guidance summary: how to get a MultCloud refund
• Apple Report a Problem: reportaproblem.apple.com
• Google Play refund help: Google Play refunds

Address

Physical address information

MultCloud does not provide a publicly listed physical postal address in New Zealand for subscription cancellation.

Cancellation is handled via the website invoice link or by contacting their support by email.

How to contact for cancellation or support

• Use the cancellation option on your web invoice ("Purchase Traffic" → invoice → "More details about the privileges").
• For App Store or Google Play purchases, use Apple or Google account subscription settings and their refund channels.