Cancel Nimbus: Easy Method

What is Nimbus

Overview

Nimbus is a suite of productivity tools including note-taking, screen capture, and cloud services offered by Nimbus Software Ltd and related entities.

It is available as a web service (Nimbus Web), mobile apps (via App Store and Google Play), and services such as Nimbus Key® ID.

Where it runs

Nimbus can be used in a browser, in desktop or mobile apps, and via in-app purchases through platform stores.

Subscription terms and some functions (for example, billing) differ depending on whether you subscribed via the web or an app store.

How to cancel Nimbus

Cancel web subscription (Nimbus Web)

• Sign in to your Nimbus Web account.
• Go to Account Settings → Subscriptions or Billing.
• Select the subscription and choose Cancel. Access continues until the end of the paid period.

Cancel in-app subscription (App Store / Google Play)

• If you subscribed through Apple App Store or Google Play, you must cancel through that store.
• Open the App Store / Google Play app, go to Subscriptions, find Nimbus, and cancel there.
• Nimbus cannot cancel in-app subscriptions on your behalf; refunds for those purchases must go through the store.

Cancel Nimbus Key® ID

• Sign in to your Nimbus Key® ID account and use Account Settings to cancel the service.
• Alternatively, contact Nimbus support using the company contact options listed in their terms.
• Paid subscription fees for Nimbus Key® ID are generally non-refundable except where required by law.

What happens when you cancel

Access after cancellation

For web subscriptions, you keep access until the end of your current paid period after cancelling.

For in-app subscriptions, the store controls access and billing; cancelling there ends auto-renewal but access normally continues until the paid period ends.

Renewal and billing

Cancellation stops future auto-renewals. You will not be billed for subsequent periods once cancellation is processed.

Double-check the store or web account confirmation to ensure cancellation has been recorded.

Data retention and export

Cancelling does not necessarily delete your account or data immediately; check Account Settings for data export or deletion options.

Export important notes, screenshots, or account records before the end of your access period if you need them.

Will I get a refund?

General refund policy

Nimbus Web’s public refund policy states that subscription fees are non-refundable and non-transferable.

The Nimbus Key® ID service also indicates paid fees are non-refundable except where required by law.

In-app purchases and refunds

Refunds for subscriptions purchased in-app (App Store or Google Play) must be requested from the relevant store.

Nimbus cannot directly refund in-app purchases according to their terms.

Exceptions and legal rights

• Statutory exceptions may apply (for example, consumer law where services are faulty or misrepresented).
• Nimbus states refunds are not provided except when required by law; if you believe law requires a refund, raise it with Nimbus or your payment provider.

Nimbus plans and pricing

Published plans

Below are the plans and pricing information available in the public materials located by Nimbus.

Exact New Zealand dollar (NZD) pricing was not published; App Store may vary prices by location.

Your consumer rights in New Zealand

Statutory protections

New Zealand consumer law (including the Consumer Guarantees Act and Fair Trading Act) provides protections for services that are faulty, misrepresented, or not delivered as promised.

These laws can give you remedies such as repair, replacement, or refund where services fail to meet guarantees.

Cooling-off and distance selling

There is no automatic 14-day cooling-off right for digital subscriptions under general NZ consumer law unless specified by the seller.

Nimbus’ public terms do not mention a statutory 14-day cooling-off right for subscriptions.

Where to get help

• Contact Nimbus support first with your issue and documentation.
• If unresolved, contact Consumer Protection at the NZ Commerce Commission or Citizens Advice Bureau for guidance.

Customer experiences

What official materials show

Nimbus’ official materials emphasise that web subscription fees are non-refundable and that in-app purchases are handled by the respective app stores.

That policy is consistent across Nimbus Web and Nimbus Key® ID public statements.

Typical user outcomes

Users who cancel web subscriptions retain access through the paid period but normally do not receive refunds.

Users with in-app subscriptions typically obtain refunds only through Apple or Google refund processes rather than directly from Nimbus.

Documentation checklist

Before you contact support

• Account email and username used with Nimbus.
• Order or subscription ID from Nimbus Web or app store receipt.
• Payment method and date of the charge.

Useful supporting materials

• Screenshots of billing records, subscription pages, and cancellation attempts.
• Any correspondence with Nimbus or the app store about the subscription.
• Exported copies of important data you want to keep before access ends.

Common mistakes

Assuming Nimbus can cancel app-store subscriptions

A common error is asking Nimbus to cancel an in-app subscription. App-store subscriptions must be cancelled in the App Store or Google Play account.

Requesting cancellation via Nimbus will not stop a store-managed recurring payment.

Expecting automatic refunds

Many users expect an unused-period refund after cancelling. Nimbus Web states no refunds for unused portions of a paid period.

If you want a refund, submit a clear request and supporting evidence; otherwise, prepare for the policy of no refunds to apply.

At-a-glance comparison

The table below summarises key differences between subscription routes and refund expectations.

After cancelling

Export your data and confirm cancellation

Before access ends, export notes, attachments, and any other important data from your Nimbus account.

Keep screenshots or confirmation emails that show the cancellation was processed.

Helpful links and contacts

• Nimbus Web refund policy
• Nimbus (Nimbus-T) terms and conditions
• For App Store refunds: use Apple’s report-a-problem pages in your Apple ID / purchase history.
• For Google Play refunds: use Google Play Help → Order history → Report a problem.

Address

Company mailing address in New Zealand

PO Box 7247, Nelson Mail Centre, Nelson 7042, New Zealand

Notes on contacting

Use the address for formal postal communications. For subscription or billing issues, first use the online support pathways linked above.

If you need further help understanding your rights in New Zealand, consider contacting the Commerce Commission or Citizens Advice Bureau.