Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ashley Madison service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ashley Madison: Easy Method
What is Ashley Madison
Service overview
Ashley Madison is an online dating service that focuses on discreet encounters and pay-per-credit features rather than a standard monthly subscription model.
Users buy credits to send messages and access features; the site operates internationally and offers mobile apps.
Target audience
The platform is marketed to adults seeking casual or discreet relationships.
Availability, pricing and feature sets can vary by country, including New Zealand.
How to cancel Ashley Madison
Cancel via iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then Subscriptions.
- Select Ashley Madison and choose Cancel Subscription.
- The subscription remains active until the end of the current billing period.
- Source instructions: App Store cancellation guide.
Cancel via Android (Google Play) and website
- On Android: Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → Ashley Madison → Cancel.
- On the Ashley Madison website: Log in, open Account or Billing settings, and turn off auto-renew / cancel the subscription.
- If you were billed through a third party (Apple/Google), you must cancel through that store - deleting the app does not stop billing.
- If needed, contact support by email at support@ashleymadison.com or use the site’s customer support channels for help.
What happens when you cancel
Access and billing
Cancelling stops future automatic renewals, but access typically continues until the end of the current paid period.
If you cancel via Apple or Google, the store manages the billing and access window.
Account data and profile
Cancellation usually does not automatically delete your account or profile data from the service.
To remove your profile and data, follow the site’s account settings or request account deletion via customer support.
Will I get a refund?
Standard refund policy
Ashley Madison generally treats purchases as final and non-refundable; they typically do not issue refunds or credits for unused time.
This is the stated practice in publicly available sources and user reports.
Exceptions and local law
- Some jurisdictions provide statutory cooling-off periods (varies by country) where partial refunds may be possible if claimed within the period.
- New Zealand law does not require refunds for a simple change of mind; refunds are required only where services fail to meet statutory guarantees or were misrepresented.
- If you believe you were misled or received a defective service, you can pursue remedies through local consumer channels.
Ashley Madison plans and pricing
Pricing table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Basic (100 credits) | NZ$49.99 | One-off | 100 credits (approx. NZ$0.50 per credit); used for messaging and opening messages |
| Classic (500 credits) | NZ$149.00 | One-off | 500 credits (approx. NZ$0.30 per credit); used for messaging and opening messages |
| Elite (1,000 credits) | NZ$249.00 | One-off | 1,000 credits (approx. NZ$0.25 per credit); used for messaging and opening messages |
Pricing model
Ashley Madison in New Zealand operates on a pay-per-credit model with one-off credit packages listed above.
There is no clear, current listing of recurring monthly or annual subscription pricing in recent sources.
Notes on purchases
Credits are consumed for actions such as sending messages or opening conversations; pricing per credit decreases in larger bundles.
Always confirm the purchase summary and store billing (Apple/Google) before completing any transaction.
Your consumer rights in New Zealand
Legal framework
Consumer rights in New Zealand are governed by the Consumer Guarantees Act and the Fair Trading Act.
These laws require that goods and services meet certain guarantees and prohibit misleading conduct.
What you can do
- Change-of-mind refunds are not automatically required for online subscription services.
- If you believe the service was misrepresented or failed to deliver as promised, you can raise a dispute through the Disputes Tribunal or seek advice from Citizens Advice Bureau (CAB).
- Keep receipts and records to support any complaint about misrepresentation or non-delivery.
Customer experiences
Positive reports
Some individual users report successful connections and positive experiences, including a few long-term matches and multiple real-life dates.
These reports are scattered and describe variable, personal outcomes rather than consistent service-wide results.
Negative reports
Many reviews (including Trustpilot and Reddit threads) complain about fake profiles, bots, high costs per message, and pressure to buy more credits.
Users often report difficulty obtaining refunds and describe the service as costly with scarce genuine interaction.
Documentation checklist
What to prepare before contacting support
- Account email/username used on Ashley Madison.
- Purchase receipts or order IDs (from Ashley Madison, Apple receipt, or Google Play receipt).
- Screenshots of billing or subscription pages showing active subscriptions or credits.
- Payment method details (last four digits of card) and transaction dates.
Where to send evidence
- Email customer support at support@ashleymadison.com.
- Provide Apple or Google receipts directly to the relevant store if the purchase was billed through them.
- Keep copies of all correspondence and reference numbers for any dispute.
Common mistakes
Deleting the app but not cancelling
Many users assume deleting the app cancels their subscription - this is not true if billing is handled by Apple, Google or the Ashley Madison website.
Always cancel via the store subscription settings or the website billing page to stop future charges.
Expecting automatic refunds
Assuming you will automatically receive a refund for change of mind is a common error; Ashley Madison generally marks purchases as final.
If you expect a refund, prepare evidence of misrepresentation or use local consumer channels; do not rely on the company to offer refunds voluntarily.
Comparative recap
Quick comparison table
| Method | Ease | Access after cancellation | Refund likelihood |
|---|---|---|---|
| Cancel via App Store (iOS) | Easy (Settings → Subscriptions) | Access until end of billing period | Low (store policy applies; refunds uncommon) |
| Cancel via Google Play (Android) | Easy (Play Store → Subscriptions) | Access until end of billing period | Low (store policy applies; refunds uncommon) |
| Cancel via Ashley Madison website / support | Moderate (log in or contact support) | Access may continue to period end; account remains unless deleted | Low to moderate (case-by-case; depends on local law and evidence) |
How to choose the right method
If you were billed through Apple or Google, cancel through that store to ensure billing stops.
If you paid directly on the website, cancel from Account/Billing or contact support and keep written confirmation of the cancellation.
After cancelling
Follow-up steps
- Save confirmation of cancellation (screenshots or email).
- Check future bank or card statements to ensure no further charges appear.
- If you want your account removed, request account deletion explicitly from support.
Helpful links and resources
- Ashley Madison support email: support@ashleymadison.com.
- App Store subscription help: Apple subscriptions.
- Google Play subscriptions help: Google Play subscriptions.
- New Zealand consumer info: consumerprotection.govt.nz.
- Dispute avenues: Disputes Tribunal (NZ) and local CAB for advice.
Address
Postal address
Ashley Madison’s known postal address (international):
PO Box 67027, Toronto, ON M4P 1E4, Canada
Notes
There is no confirmed dedicated postal address for cancellations in New Zealand; use the website support or email for NZ enquiries.
If you need local assistance, contact Citizens Advice Bureau or consumer protection services in New Zealand for guidance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.