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Cancel BADOO
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Badoo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Badoo: Easy Method
What is Badoo
Service overview
Badoo is a social discovery and dating platform that connects people through profiles, matches, messaging and paid features such as Premium, Credits or Coins.
How people use it
Users can download the app on iOS or Android or use Badoo Web. Basic features are free while enhanced visibility and interaction typically require paid plans or one‑off credit purchases.
How to cancel Badoo
Cancel via iOS (App Store)
- Subscriptions bought through Apple are managed by Apple, not Badoo.
- Go to reportaproblem.apple.com, sign in with your Apple ID and follow the prompts to request cancellation or a refund.
Cancel via Android (Google Play)
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions.
- Select the Badoo subscription and use the options to cancel or request a refund via Google Play.
Cancel via Web, card or PayPal (Badoo Web)
- For payments made directly on Badoo Web (card or PayPal), contact Badoo support under "help with payment".
- Provide your transaction details and request cancellation; support will review the request and advise next steps.
Special note on deleting accounts
- Deleting your Badoo account does not necessarily cancel any active subscription.
- Cancel Premium/Extra or other subscriptions first using the appropriate platform, then delete your account if you wish.
What happens when you cancel
Access after cancellation
When you cancel an auto‑renewing subscription, access to paid features typically continues until the current billing period ends.
Automatic renewal and stops
Cancellation prevents future renewals; it does not usually give a pro‑rata refund for time already paid unless the platform or Badoo offers one.
Account and data retention
Your profile and messages normally remain intact unless you delete your account manually.
Deleting your account removes your profile but does not substitute for cancelling a subscription - cancel subscriptions first.
Will I get a refund?
Platform‑dependent refund rules
Refund eligibility depends on where you purchased the subscription: Apple, Google Play or directly from Badoo Web have different processes and rules.
New Zealand change‑of‑mind rule
There is generally no automatic 14‑day cooling‑off or change‑of‑mind refund right for digital services in New Zealand unless the provider offers one.
Consumer Guarantees and exceptions
- If the digital service is faulty, not as described, or misrepresented, the Consumer Guarantees Act may entitle you to a remedy such as repair, replacement or refund.
- Platform policies and provider terms may be overridden by enforceable consumer rights under NZ law in those situations.
Badoo plans and pricing
Overview of common plans
Pricing varies by source, promotion and time. The table below lists observed examples for New Zealand pricing from available sources.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Badoo Premium (Buyers‑Compass NZ) | NZ$10.00 | Weekly | Premium membership benefits |
| Badoo Premium (Buyers‑Compass NZ) | NZ$30.00 | Monthly | Premium membership benefits |
| Badoo Premium (Buyers‑Compass NZ) | NZ$70.00 | 3 Months | Premium membership benefits |
| Badoo Premium (Buyers‑Compass NZ) | NZ$140.00 | Lifetime | Premium membership benefits |
| Badoo Coins (Buyers‑Compass NZ) | NZ$5.00 | One‑off | 100 Coins |
| Badoo Coins (Buyers‑Compass NZ) | NZ$22.00 | One‑off | 550 Coins |
| Badoo Coins (Buyers‑Compass NZ) | NZ$45.00 | One‑off | 1,250 Coins |
| Badoo Coins (Buyers‑Compass NZ) | NZ$85.00 | One‑off | 2,750 Coins |
| Badoo Premium (DatingScout NZ) | NZ$2.39 | Daily | Premium membership benefits |
| Badoo Premium (DatingScout NZ) | NZ$5.55 | Weekly | Premium membership benefits |
| Badoo Premium (DatingScout NZ) | NZ$14.99 | Monthly | Premium membership benefits |
| Badoo Premium (DatingScout NZ) | NZ$9.17 | Monthly (6‑month) | Premium membership benefits |
| Badoo Credits (DatingScout NZ) | NZ$3.00 | One‑off | 100 Credits |
| Badoo Credits (DatingScout NZ) | NZ$15.00 | One‑off | 550 Credits |
| Badoo Credits (DatingScout NZ) | NZ$30.00 | One‑off | 1,250 Credits |
| Badoo Credits (DatingScout NZ) | NZ$60.00 | One‑off | 2,750 Credits |
Your consumer rights in New Zealand
Key protections under the Consumer Guarantees Act (CGA)
The CGA requires digital services to be provided with reasonable care and skill, fit for purpose and as described.
If the service is faulty or misrepresented, you may be entitled to a repair, replacement or refund under the CGA.
No automatic change‑of‑mind cooling‑off
There is generally no automatic 14‑day "change of mind" refund right for digital subscriptions in New Zealand unless the provider offers one.
Do not assume you can cancel for a full refund solely because you changed your mind.
Misleading practices and further remedies
- Under the Fair Trading Act, businesses must not mislead or use unfair practices.
- If you suspect misleading advertising, hidden paywalls or significant misrepresentation, you can seek remedies and report the conduct.
- If a dispute is unresolved, Citizens Advice, Community Law Centres or the Disputes Tribunal are available options.
Customer experiences
Positive reports
- Some users report meeting partners without paying and cite successful long‑term relationships in reviews.
- Other users note perceived improvements to the app and matching algorithm.
Negative reports
- Many reviews complain about fake profiles, bots, incorrect location matches and unexpected international contacts.
- Other frequent issues include being blocked without clear reason after purchase and frustration with paywalls that limit messaging.
- Overall review platforms report a mixed to low TrustScore with recurring concerns about authenticity and opaque payment structures.
Documentation checklist
Essential information to gather
- Order receipt or confirmation email showing the charge and date.
- Transaction ID from Apple, Google Play, PayPal or your card statement.
- Last four digits of the card used (if applicable) and the billing email.
- Screenshots of the charge in the app, receipts, and any relevant in‑app settings showing subscription status.
Supporting evidence for refunds/complaints
- Copies of communication with Badoo support and platform providers.
- Detailed description of the problem (e.g., misrepresentation, faulty service) with dates and examples.
- Any screenshots that show misleading content, blocked access, or the issue in question.
Common mistakes
Assuming deleting account cancels subscription
A common mistake is deleting the Badoo account before cancelling the subscription, which can leave recurring payments active.
Always cancel subscriptions through the store or Badoo support first, then delete the account if you want the profile removed.
Contacting the wrong provider
People sometimes contact Badoo support for App Store or Google Play charges; platforms manage those subscriptions and refunds.
Check where the payment was billed (Apple, Google, Badoo Web/PayPal/card) and contact the correct provider.
Insufficient evidence when requesting refunds
Requests without transaction IDs, receipts or screenshots are harder to resolve - collect documentation before contacting support.
Comparative recap
Platform comparison
The table below summarizes cancellation and refund routes for different purchase methods and the likely refund position.
Quick reference table
| Platform | How to cancel | Refund likelihood |
|---|---|---|
| iOS (App Store) | Use reportaproblem.apple.com or Apple subscriptions in Settings to cancel/manage. | Refunds handled by Apple; eligibility follows Apple policy and local consumer law exceptions. |
| Android (Google Play) | Open Google Play → Profile → Payments & subscriptions → Subscriptions → select Badoo subscription. | Refunds handled by Google Play; eligibility depends on Google policy and any CGA remedies if service is faulty. |
| Web / card / PayPal | Contact Badoo support under "help with payment" with transaction details to request cancellation/review. | Refunds reviewed by Badoo; CGA may apply for faulty or misrepresented services. |
| Deleting account | Account deletion must be done in app or on web but does not automatically cancel subscriptions. | Deleting account is not a refund request; cancel subscriptions first and pursue refunds separately. |
After cancelling
Follow‑up steps
After you cancel, keep receipts and confirmation emails showing the cancellation and the end date of service.
If charges continue, contact the billing platform (Apple/Google) or your bank and dispute the charge if necessary.
Helpful links and resources
- Badoo Help: Badoo support
- Apple Report a Problem: reportaproblem.apple.com
- Google Play subscriptions help: Google Play Help
- Consumer Protection NZ: consumerprotection.govt.nz
- Citizens Advice NZ: cab.org.nz
- Community Law Centres NZ: communitylaw.org.nz
- Disputes Tribunal NZ: disputestribunal.govt.nz
Address
Head office
Badoo Trading Limited, 20, Third Floor, The Broadgate Tower, EC2A 2RS, London, United Kingdom.
When to use postal contact
Use the postal address only where required (formal notices or postal complaints). For faster resolution use Badoo support or the platform that billed you.