Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Be2 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Be2: Step-by-Step Guide
What is Be2
Service overview
Be2 is an international online dating service that matches users by personality and profile data.
The company operates across many countries, offering free sign-up and paid premium memberships for messaging and advanced features.
How Be2 works
Users create a profile, complete a matchmaking questionnaire, and receive suggested matches based on compatibility.
Basic browsing may be free, while full contact options typically require a paid subscription or premium plan.
How to cancel Be2
Primary cancellation route
Cancellation is normally done via an online cancellation form accessible from the bottom of Be2’s homepage.
Do not rely on in-app buttons; many users report that the app and app-store interfaces do not provide a working cancellation button.
Step-by-step cancellation (recommended)
- Open be2’s homepage and scroll to the footer; look for the cancellation or "terminate subscription" form link.
- Complete the online cancellation form fully, include account email, user name, and subscription details, then submit.
- Save or screenshot the form submission confirmation page or any reference number shown.
- If you cannot access the form, send written cancellation by post or fax to the company address in Luxembourg (see Address section).
- Do not assume deleting your account cancels your paid membership - cancel the subscription separately.
What happens when you cancel
Access and features
After cancellation of a paid subscription, access to premium features typically ends at the end of the paid period unless stated otherwise.
If you cancel during a trial or within a paid term, you may retain access until the term expires, depending on Be2’s processing.
Automatic renewals and data
Be2 subscriptions commonly auto-renew. Cancelling should stop future renewals but does not necessarily remove your personal data.
If you want your account deleted, request account deletion separately after cancelling the subscription and keep records of both actions.
Will I get a refund?
General refund stance
Be2 does not publish a clear, general 14-day cooling-off or refund policy that applies uniformly to all customers in New Zealand.
Refunds are reportedly handled case-by-case and are not guaranteed; some customers who tried to cancel quickly were still denied refunds.
Exceptions and tips for seeking a refund
- If you believe you are entitled to a refund, submit the cancellation form and request a refund in writing, keeping copies of everything.
- Contact your bank or card issuer if unauthorised or unexpected charges occur; they may be able to dispute transactions.
- Keep timelines and evidence if escalating a dispute to a regulator or tribunal - refunds may depend on documented attempts and timing.
Be2 plans and pricing
Pricing summary
Be2’s advertised prices and offers can vary by market and over time, and NZ users have reported differences between advertised rates and actual charges.
Because public, consistent NZ pricing is not provided in the verified sources, the following table uses general placeholders.
Price table
| Plan | Typical advertised NZ price | Billing period | Auto-renewal |
|---|---|---|---|
| Basic / Free | Varies | Varies | Varies |
| Premium (short-term) | Varies | Varies | Varies |
| Premium (long-term) | Varies | Varies | Varies |
Your consumer rights in New Zealand
Cooling-off and contract rules
Under New Zealand consumer law, consumers commonly have a right to cancel within a cooling-off period (often 14 days) for some types of contracts.
Automatic renewals should be clearly disclosed and allow for straightforward cancellation before renewal dates.
Enforcement and escalation
- If you believe Be2 has misled you about pricing or cancellation, you may lodge a complaint with the Commerce Commission or seek dispute resolution.
- Keep detailed records of all cancellation attempts, invoices, screenshots, emails, and bank statements to support any complaint.
Customer experiences
Positive experiences
Some users report positive initial experiences, such as strong match responses and satisfactory early engagement with the service.
These cases highlight that the site can work well for certain users in finding contacts and matches.
Negative experiences
Many customers report difficulty cancelling subscriptions, unexpected or higher charges, and slow or non-responsive customer service.
There are complaints of being chased for payments or receiving debt collection notices even after attempted cancellations.
Documentation checklist
Essential items to collect
- Account username and registered email address used with Be2.
- Copies/screenshots of the completed cancellation form and any confirmation message or reference number.
- Copies of invoices, subscription receipts, bank or card statements showing charges.
- Dates and times of all cancellation attempts and any replies or automated responses from Be2.
Useful additional evidence
- Email threads or in-app messages with customer service.
- Screenshots showing advertised prices or promotional offers at sign-up.
- Postal receipts or fax confirmations if you send written cancellation to the Luxembourg address.
Common mistakes
Assuming account deletion cancels subscription
Many users delete their profile but do not realise this does not automatically stop premium billing.
This leads to continued charges despite no visible account; always cancel the subscription separately and keep proof.
Relying on app-store cancellation
Users often try to cancel through the App Store or Google Play; reports show Be2 may not provide working in-app cancellation links.
Relying on app-store methods alone can result in missed cancellations and unexpected renewals.
Comparative recap
Quick comparison
The table below summarizes Be2’s typical strengths and weaknesses based on verified user reports and public information.
Recap table
| Aspect | Be2 (typical report) |
|---|---|
| Cancellation method | Online form (footer) or written notice to Luxembourg; app cancellation often unavailable |
| Refunds | Case-by-case, not guaranteed; no clear public 14-day policy |
| Pricing transparency | Mixed - advertised low rates reported, but some users charged more or multiple times |
| Customer support | Many reports of slow responses or no reply; some positive service experiences |
After cancelling
Follow-up actions
After submitting cancellation, save confirmation and monitor your bank or card statements for any continued charges.
If you see unexpected charges, contact your payment provider to dispute them and provide evidence of cancellation attempts.
Helpful links
- Be2 homepage (look for cancellation form in footer)
- Commerce Commission New Zealand
- Consumer NZ (advice and next steps)
Address
Official mailing address
be2 S.à.r.l.
13 rue du Commerce, L‑1351 Luxembourg, Luxembourg
Postal cancellation note
Some customers report that Be2 requires written cancellations to the Luxembourg address even from New Zealand.
If you send a postal cancellation, use tracked mail and keep the receipt as proof of submission.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.