Cancel C-DATE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the C-Date service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel C-Date: Easy Method
What is C-Date
Service overview
C-Date is an online dating platform that markets casual dating and short‑term encounters to adults.
The service operates internationally and offers free browsing with paid premium features for extra visibility and contact options.
User base and presence
C-Date reports a broad user base in multiple countries and operates through web and mobile apps.
In New Zealand the service is accessed by local users but managed by an international operator based in Luxembourg.
How to cancel C-Date
Online cancellation (profile/settings)
- Log into your C-Date profile and go to account or subscription settings.
- Look for an option to cancel automatic renewal or end premium membership and follow the on‑screen steps.
- Confirm cancellation and keep any confirmation email or screenshot as proof.
- Note: simply deleting the app or closing the account will not necessarily stop renewals.
Written cancellation (fax or post to Luxembourg)
- If required by the operator, cancel in writing by fax or post to Interdate S.A. in Luxembourg.
- Send your written notice at least 14 days before the subscription expiry date to avoid automatic renewal.
- Include account details, your name, subscription ID (if known) and a clear statement that you want to cancel and opt out of automatic renewal.
- Keep proof of posting or the fax transmission receipt and any replies from C‑Date.
What happens when you cancel
Access after cancellation
Cancellation of automatic renewal normally prevents future charges, but you may retain access to premium features until the paid period ends.
Check the date your subscription is set to expire in your account settings so you know when paid access will stop.
Renewal and data handling
If you do not cancel at least 14 days before expiry, the subscription may renew automatically and your card will be charged.
Check the provider's privacy and account settings for options to delete or export personal data after cancellation.
Will I get a refund?
Refund window and guarantee
C‑Date advertises a money‑back guarantee with a 14‑day window for refunds after purchase in many cases.
Within that timeframe you may request a refund, but the operator’s terms and the payment method used can affect outcomes.
Exceptions and pro‑rata refunds
- Refunds are reportedly partial in many cases; any remaining credit balance may be refunded on a pro‑rata basis.
- If C‑Date does not honour the published guarantee, consider chargebacks (card) or PayPal disputes where applicable.
C-Date plans and pricing
Typical plans
Exact plan names and prices can vary by market and promotion.
Below is a simple table showing common plan types; specific prices for New Zealand are not published here and often vary.
| Plan | Typical duration | Price (NZD) |
|---|---|---|
| Free / Basic | Ongoing | Varies |
| Premium | 1 - 12 months | Varies |
| Premium (longer term) | 3 - 12 months | Varies |
Pricing notes
Prices frequently change with promotions and local currency conversions, so check the NZ site or app before purchase.
Automatic renewals are common for premium plans; allow at least 14 days' notice to opt out.
Your consumer rights in New Zealand
Automatic renewals and disclosure requirements
Under New Zealand consumer law, recurring digital subscriptions must clearly disclose recurring charges and cancellation methods.
A clear and easy cancellation method should be provided; requiring only post or fax may be problematic under consumer protection rules.
Remedies and escalation
- If C‑Date ignores advertised refunds or continues charging after cancellation, you can lodge complaints with the Commerce Commission.
- Where payments were made by card or PayPal, consider contacting your provider for chargebacks or disputes.
- You can also use online dispute resolution channels and independent consumer advocates in NZ for help.
Customer experiences
Positive reports
- Some users report successful cancellations and refunds via PayPal and satisfying interactions on the platform.
- Other reviewers praise the site layout, member numbers and ease of starting conversations.
Negative reports
- Many reviewers say cancellation is difficult or ignored, with ongoing charges despite attempts to cancel.
- Complaints include repeated charges, debt‑collection notices, poor customer responses and concerns about fake profiles.
Documentation checklist
What to prepare before cancelling
- Account username, registered email and subscription ID (if visible in settings).
- Payment receipts or bank statements showing the most recent charge.
- Dates of purchase and renewal deadlines so you meet the 14‑day notice requirement.
Proofs to collect after cancelling
- Confirmation email or on‑screen confirmation screenshot showing cancellation was accepted.
- Postal or fax transmission receipts if you cancel by post or fax to Interdate S.A.
- Any customer support emails or ticket numbers for record keeping and disputes.
Common mistakes
Assuming uninstalling the app cancels subscription
Many users mistakenly delete the mobile app expecting their subscription to end.
Uninstalling the app does not stop recurring payments; you must cancel the subscription through account settings or in writing.
Using incomplete cancellation methods
Some users submit an online form but do not receive confirmation or follow up with written notice where required.
Failing to keep proof of cancellation, missing the 14‑day notice window or ignoring the operator's required method can lead to further charges.
Comparative recap
Quick comparison
| Aspect | C‑Date (NZ experience) | Common consumer expectation |
|---|---|---|
| Cancellation methods | Profile settings, customer support, or written notice to Luxembourg | Easy online cancellation directly from account without postal/fax |
| Notice period | 14 days before renewal | Clear, easily accessible notice and reminder |
| Refund policy | 14‑day money‑back guarantee; refunds often partial/pro‑rata | Upfront clear refund terms; full refunds in cooling‑off period |
Key takeaways
Expect to provide written cancellation in some cases and allow at least 14 days to opt out of renewal.
Keep evidence of cancellation and use dispute/chargeback routes if the operator does not honour promises.
After cancelling
What to check immediately
- Confirm you receive and save a cancellation confirmation email or screenshot.
- Monitor your bank or card statements for any further unauthorised charges.
- If charged after cancellation, contact your payment provider promptly to request a chargeback or dispute.
Helpful links
- Commerce Commission New Zealand - consumer complaints and advice.
- Consumer NZ - independent advice on subscriptions and disputes.
- PayPal dispute centre (NZ) - if you paid via PayPal.
- Online Dispute Resolution (ODR) portal - for cross‑border digital disputes.
- DatingScout NZ C‑Date review - cancellation and refund notes.
- Buyers‑Compass NZ C‑Date guide - written cancellation details.
Address
Mailing address for cancellations
Interdate S.A.
13 rue du Commerce, L‑1351 Luxembourg, Luxembourg
Notes on using the address
Send a clear written cancellation notice including account details and a request to opt out of automatic renewal.
Retain proof of postage or fax receipts and allow time for international mail delivery when planning around the 14‑day notice period.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.