Cancel Datemyage: Easy Method

What is Datemyage

Overview

DateMyAge is an online dating service offering paid subscriptions and credit-based actions such as video chat, private messages and premium features.

The service operates globally and lists pricing and subscription options in the New Zealand App Store for NZD users.

How the service works

Users can buy a monthly premium subscription or one‑time credit packs used to interact with other members.

DateMyAge’s published policies govern cancellations, refunds and credit expiries; separate app‑store rules apply to in‑app purchases.

How to cancel Datemyage

Cancel on the web

• Sign in on the DateMyAge website and go to Account Settings → Manage Account.
• Select "Cancel Subscription" - cancellation takes effect at the start of the next subscription month.

Cancel mobile app subscriptions and first‑subscription refunds

• Apple App Store or Google Play subscriptions must be managed and cancelled via your Apple ID settings or Google Play subscription settings.
• To cancel the first Monthly Credit Pack and request a refund you must email a signed, dated notice including your username and email: EU/UK users have until midnight on day 14 after joining; US and "rest of world" users (including New Zealand under DateMyAge terms) have until midnight of the third business day after joining. See the Terms of Use: DateMyAge Terms.
• If you cannot cancel via the app stores or website, contact DateMyAge support for assistance.

What happens when you cancel

Subscription renewal and access

Cancelling a subscription stops future automatic renewals; your subscription normally remains active until the end of the current paid month.

Access to premium features typically continues for the remainder of that paid period unless otherwise stated by the company.

Credits and account data

Credits already purchased or used in the current month are not automatically refunded unless an exception applies under the refund policy.

Unused non‑subscription credits expire 90 days after purchase; unused subscription credits expire at the end of the subscription month and do not roll over.

Will I get a refund?

Standard refund policy

• Credits already purchased/used in the current month are generally not refunded unless a specific exception applies.
• Refund requests should be submitted via the DateMyAge "Contact Us"/email form; initial reply is typically within 72 hours. See the Refund & Cancellation Policy: Refund & Cancellation Policy.
• If DateMyAge terminates your membership, a pro rata refund for unused paid fees may be given in certain cases.

Common exceptions that may allow refunds

• Refunds of credits (e.g., up to 10 credits) may be granted where a correspondent member was reported for misconduct, was removed, or where service quality was poor (interrupted video, duplicate/poor translation). This generally applies to verified accounts.
• Monetary refunds may be allowed for proven fraudulent card use, erroneous one‑time purchases (full refund if unused; partial if partially used), or company‑initiated membership termination.
• EU/UK members: 14‑day cancellation right for the first subscription; US/rest‑of‑world (including NZ under DateMyAge terms): a 3 business‑day right for the first subscription. Refunds for valid cancellations are processed within about 10 business days per the terms.

Datemyage plans and pricing

Pricing table

Notes on pricing

Prices above are listed in NZD as seen in the New Zealand App Store. Several plan periods are unspecified in public listings.

App‑store purchases are subject to Apple/Google billing and must be managed through those platforms.

Your consumer rights in New Zealand

Cooling‑off and cancellation rights

Under New Zealand consumer law you may have rights for distance contracts, including a potential 14‑day cooling‑off period for some online purchases.

DateMyAge’s published terms treat New Zealand as "rest of world" and offer a 3 business‑day cancellation window for the first subscription.

Misleading conduct and remedies

New Zealand consumers may rely on protections against misleading or deceptive conduct under the Fair Trading Act.

If you believe marketing or service quality breached NZ law, you can raise complaints with the Commerce Commission and seek remedies, and also request a refund in writing from DateMyAge.

Customer experiences

Positive feedback

A minority of users report meaningful conversations and real connections on DateMyAge.

Some reviewers noted that security measures and certain interactions felt reassuring.

Negative feedback and recurring issues

Many reviewers label the service a "scam" citing fake or AI‑generated profiles and credit‑draining interactions that don’t lead to genuine connections.

Frequent complaints include difficulty cancelling subscriptions, continuing charges after cancelling, scripted messages, and rapid credit depletion via video chat prompts. Sources include Trustpilot and Reddit discussions: Trustpilot NZ, Reddit thread.

Documentation checklist

Essential documents to gather

• Account username and registered email address.
• Proof of purchase (receipts, app‑store invoices, bank/card statements).
• Dates: subscription start, charge dates, cancellation attempts.

Supporting evidence for disputes

• Copies/screenshots of the Account Settings page and any cancellation confirmation.
• Copies of all emails sent and received (signed, dated notice if requesting a first‑subscription refund as required).
• Messages or screenshots showing poor quality service, misconduct or automated/scripted replies if claiming credit refunds.

Common mistakes

Not cancelling in the right place

Many users try to cancel on the website while their purchase was made through Apple or Google. App‑store subscriptions must be cancelled via Apple ID or Google Play.

If you purchased in‑app, cancelling on the web does not stop app‑store billing.

Missing deadlines and documentation

Waiting past the short cancellation windows (3 business days for rest of world under DateMyAge terms) often forfeits automatic refund rights.

Failing to keep receipts, screenshots or a signed dated notice can make a refund or dispute harder to pursue.

Comparative recap

At‑a‑glance summary

Key takeaways

Act quickly, keep full documentation and manage cancellations in the same platform you used to purchase.

Refer to DateMyAge’s published policies when requesting refunds and cite New Zealand consumer protections if relevant.

After cancelling

Monitor and follow up

After cancellation, monitor your card or Apple/Google billing statements for any unexpected charges.

If you are charged after cancelling, contact DateMyAge support and the app store or your bank promptly to dispute the charge.

Helpful links and next steps

• DateMyAge Refund & Cancellation Policy: Refund & Cancellation Policy
• DateMyAge Terms of Use: Terms of Use
• Trustpilot NZ reviews for community feedback: Trustpilot NZ
• Reddit discussion: Reddit thread

Address

Company address

SOL Networks Limited, 71 Tower Road, Sliema SLM 1609, Malta.

Postal and contact notes

No New Zealand‑specific postal address was identified in public materials; use the company address above for any formal postal correspondence.

If you plan to send a written cancellation or complaint by post, include your account details, copies of receipts and a signed, dated statement of your request.